You can haggle at a garage sale and sometimes a thrift/pawn store to some extent, but not a regular retail store.
I hate hearing people make insulting comments, while trying to get a discount. If you think it is that ugly, you don't want it anyway.
I run a few online stores. I recently had a non-customer email me complaining that I need to lower my prices and my shipping, although both are lower than my competitors.
Yes I make a good profit. That's the point of having your own business. Yes I could still make a (much, much smaller) profit if I sold for half the price. However, I can barely keep up with demand now. I would be working ten times as hard.
I need to make enough profit to pay my rent, utilities, groceries etc. and still have enough money to buy more stock.
This story was originally posted on November 23, 2010.
RHUer Herdin Collie gets a Badass Retail Slave Award for going above and beyond to help out Newbie Coworkers:
I work at Walkdalls, which is a store owned by UnSafeway. You can call me... Herdin' Collie.
I am a Noob Cashier supporter!
It's your first day? I will take you under my wing like a Momma dog and show you ALL the things you'd ever need to know.
Because I KNOW what it's like to be all alone on your first day. Shit sucks balls.
My 'sheep' all adore me, because I'm not there to make you look like an idiot for not knowing something. I'm the obnoxious welcome party!
ONTO my story.
It was about a week ago, and one of our new members of the 'flock' was nervously looking at her customer and trying to explain something. We'll call her... Sheepish Sheep, or SS for short. Custy will be called FUCK SAUCE D<
HC: "What's the problem, SS?"
SS: "O-oh, I can't get this coupon to ring up."
FS: "I got everything required, is she new? Why can't only experienced employees work here?!"
HC: "I can help you Sir, everyone has a first day! Now, could I see that coupon, hon?"
Looks familiar. The usual things check out, the expiration date, the quantity of the item, the am- Whoa....
While I'm checking on the amount, I notice it's suspiciously close to the exact total of said item.
Now, I've been on a certain site of certain nefarious nature involving letters in between slashes, and the sort.
THAT'S when I started realizing why it looked so familiar.
It's a fake internet coupon printed on realistic paper.
Normally... I'd let it fly, but FS was being a jerk-off to my new little lamb, and I wasn't about to let this fly. I put on my 'I'm your bestie!' smile and slip into my plan.
HC: "I'm sorry, what place did you get this off of?"
FS: "THE FUCKING HELL IF I KNOW, IT WAS ON A WEBSITE."
HC: ^_^ "No need for language sir! I'm just curious if it was /b/ or /r/ because I'll need to warn them that they can't use these coupons because there is not enough information on it!"
FS: -Runs out of the store-
Later on, I told Loss Prevention about it and promised I'd print out some of the fake coupons to show him, not all of them, but some.
If you're going to scam me with fake coupons, don't be a bitch.
I'm also glad to say that SS is now fully relaxed and a marvelous employee.
Stay calm, RHU <3
I hate when teachers lie about using shit in the classroom to get their teacher discount. Homeschoolers are the worst. They buy their fucking spoiled brats piles of manga and when I question its educational use they go, "I homeschool them so anything I buy for them here is for the classroom!"
The other day this bitch bought a silver filigreed ID card holder and compact mirror and said, "Oh and I'm a teacher," and tossed her teacher card on the counter.
I said, "Unfortunately the teacher discount only applies to educational items for use in the classroom."
And she goes, "It is!! I need something to put my business cards in!"
When I ask about the compact she goes, "They're a set! They go together! I'll be using them at school!"
And there was nothing more I could say. Beyond asking if they're for the classroom we're not allowed to question them at all. I never really hated teachers in general when I was in school, but I sure as fuck do now.
I work at a bowling alley, all in all not a bad job. Depending on the shift you can do the job in pretty much any condition (drunk from the night before, nearly asleep, high, ect.).
However, I would rather work with the special needs bowlers than the open bowlers, for the simple reason that the special needs bowlers try to be nice, and have workers to control them.
After I had been working here for about 6 months, a new special was introduced: the Friday Night Special (aka let's get drunk and make asses of ourselves special).
A group of five or six people comes down right before the special starts, and are treated nicely, and informed of BOTH methods of paying for bowling (the special and the regular way), they leave and return about half way into the special, take the special, buy some booze and settle down to bowl.
After we shut all of the lanes off, this group comes up, and are visibly angry. As it turns out that they are angry because they didn't feel that they got in their 'owed' amount of bowling (like it is our fault that you bowl slow...). They feel like we should have prevented them from taking the special, even when they asked for it specifically, and then THEY WANT A COMPLETE REFUND and to call the manager (who later says that nobody has actually followed through and called him).
First they try and get this from me, but I wont have any of it (never mind that I have no power anyway). I will just let you rant and rant (and then I punch a door imagining that it is the customer, it makes my life easier, so sue me). Next they try the night time manager, who explains that it was their choice and won't give out any money. They then try and yell at me some more. The worst part is that after they finish yelling they just sit down and refuse to leave.
Keep in mind that this is now half an hour after we are closed, the doors are locked, and I am just wanting to go home. They sit there for about another 15 min until demanding to be let out of the locked doors, they then proceeded to bitch about the poor service as I was taking time out of my cleanup to let them out.
--Bowling Alley Brat
Once upon a time, my former cool head manager was putting out Halloween stuff for the store.
The cart he was using accidentally tapped this lady. It didn't slam into her or anything, just rolled into her for a second.
She fell on the floor and pretended like she was dying, then came to the registers and said, "Since your manager ran over me, I would like to receive my purchase 50% off today."
When we couldn't do that (and the manager had left for lunch), she left in a huffnpuff fit.
As a cashier at a large Hellmart I LOATHE people who cannot understand how price matching works. Usually if it's the first time I've informed you of the new rules I don't mind, but if you come in over and over again trying to match without the ad or with an outdated ad or with an ad from California (I live/work in Illinois), I will force choke you with every ounce of hate in my body.
There is a woman who has family in California and they send her ads that she attempts to use every time she's in Walmart. I understand that price matching can be slightly confusing, as for a while the rules were uncertain, but for the past few months they are as follows:
1. You must have the ad. I need to verify dates and that you have the correct product (size, variety, etc).
2. It must be from a store that is less than an hour's driving time away (i.e. LOCAL).
3. It is only good for the specific products listed (no Jewel brand prices for the name brands, etc).
4. WE DO NOT MATCH ONLINE ADS OR DEALS OR OTHER HELLMARTS OR HELLMART.COM
And yes, if you try to show me the ad on your fancy iPhone I will speak in all caps. /rant of a frustrated cashier
I work in stereo and TV sales. Honestly, haggling on the price is a pretty normal thing around here. Hell, if we weren't flexible on price, we would have been run out of business by Future Whores and Best Bait & Switch long ago.
Still, it amazes me that some folks don't grasp the concept that the smaller the item, the smaller the markup, the less we can do on a price.
Our big TV's have usually around 30% markup on tag, we'll often deal down to around 20%. This still leaves us good profit margin and a decent commission. A cheapo DVD player has a total of about $15 of profit, the average Blu Ray, maybe $30 of profit.
We don't have room to move on stuff like that, so stop insisting that we do! In spite of your beliefs, the merchandise fairy doesn't just materialize all this crap onto our shelves. We *do* pay for it.
It drives me nuts when customers come in and say things like, "We buy everything here!"
Meanwhile, we look up their invoice history and see that their last purchase was around the same time the Challenger exploded. Don't lie to me, just do business with me. I make a living knowing about my product and selling it.
If you want a good deal, I'll get you one: you don't need to lie about your shopping history. Blah, I think I'm ranting now.
Believe it or not, I even get hagglers at my coffee kiosk. Our prices are clearly visible on the fucking menu, it tells you how much for the drink you want, how much for that extra shot of espresso, that syrup flavor, that soy milk...it's not complicated.
Yeah, the prices are high. THEY WERE SET BY CORPORATE. So that means suck it up, or leave. And STILL they try.
"XYZ store only charges me this much!" they'll whine. (So GO TO XYZ store, moron!)
Or they'll ask for something like a Venti Iced Americano, with NO WATER (for those who don't know, an americano is espresso shots AND WATER. That's ALL), with soy and sugar-free vanilla.
Um, no. You want a Venti Iced Sugar-Free Vanilla Soy Latte. Yup, there's about a $2 difference in price.
Nope, I'm not gonna ring it up your way. I'm on camera. They watch me all the time. I'M NOT LOSING MY JOB FOR YOUR BITCH ASS.
And STILL they try. And argue. And cuss. And and and and and someday I'm just gonna OPEN FUCKING FIRE.
Dear Crustys complaining that we're out of something during a sale,
In case you haven't noticed, there about a hundred other people in the store that are also shopping. There were several hundred people in the store yesterday shopping. And the day before that, and the day before that.
The reason we're out of something is because there have been several THOUSAND people through here in the last few days. Has it ever occurred to you that you are not the only person in the world who wants [item]?
Next time, come early and we might have what you want before it's sold out.
--Son Of Thrognar