Hi there, RHU - it's been a while! I'm a newly freed retail slave. I used to be a self checkout slave for a grocery store, then, in a fit of insanity, I chose to become a manager slave, and only recently found employment at a somewhat less soul sucking profession.
After 9 years of grocery retail, I have a lot of good stories, but the best ones come from the 3 years as a manager.
My favorite is the tale of a desperate discount rat we'll call Miss Piggy. I had maybe a week under my belt as a manager, and Miss Piggy chose two pre-cooked hams, on 50% markdown because of non-airtight packaging. Still safe to eat - according to the meat market manager - just not very pretty. (For the record, I believe that was bone headed decision on their part. If the packaging is open, just throw it away.) Though the food was more than likely fine to eat, I had to explain this to Miss Piggy.
Miss Piggy: "This ham is out of date, I want a discount."
Me: *Checks date* "Ma'am, this ham is dated for (several weeks in the future). It's already been discounted a lot because of it's appearance. If you aren't happy with it, though, I'll be happy to run back and grab you two new ones, but they'd be charged at full price."
Miss Piggy: "So are you saying your company puts bad food out on the shelf and expects people to buy it? That's ridiculous!"
Me: *Similar response as before, emphasizing that appearance, not safety, is the reason for the markdown*
Miss Piggy decided she didn't want the ham after all, and left. I found out later she'd called and complained to a store manager, and got two full priced hams for free. When asked about the incident, I noted that she wanted hams she claimed were *bad* for even less than they already were, likely with the intent to later feed it to her family. The store manager who took that call gave her free hams. The manager agreed, though - Miss Piggy wouldn't have tried to take those hams if she thought there was anything wrong with them, she just didn't want to pay the (reduced) price for the hams.
We all had a good laugh at her expense after the fact.