Here at The Order, due to being in a tourist area, along with selling the usual grocery items, we also sell somewhat touristy shirts made by a local company.
The other day at work, I had a group of customers come up, carrying t-shirts. One woman said, "There's a HUGE hole in this shirt. Can I get a discount on it?"
I explained that it was up to the managers and called for one of them. A few seconds later, Lisa came over.
Custy: Can I get a discount on this? There's a HUGE hole in this shirt.
Lisa: (looking the shirt over) Where?
Custy: (puts her hand in the shirt, moves fingers around to reveal a not-huge hole, about the size of maybe the hole a pin or sewing needle might leave, about half an inch from the hem) It's huge, and I really would like to get this shirt, but it's not fair to make me pay full price when it's damaged like this. All of the blue shirts on the rack are like this! (she keeps moving her fingers around in the shirt, stretching the hole)
Lisa: I can knock a couple dollars off it. (Shirt is $18, putting it down to $16.)
Custy: Um... I was thinking more like half off.
(Cue Lisa looking at me with an expression that can only be described as, "Please, please tell me this is a prank that you set up.")
Lisa: ...I can give it to you for $12.
Customer: (smug expression) That'll be fine!
I've heard of complaints that people use stores as showrooms and then buy online. The problem is that I will go and check prices at stores and online, and then buy it from where it is the cheapest. I will even admit that the cheapest usually is online, even with shipping sometimes.
If more stores had a slightly broader price matching policy, then more people would buy it from the stores.
"Oh most stores do that nowadays," I hear apologists say.
Not necessarily; price matching doesn't always happen. A lot of the stores I go to, demand that the price match be from a direct competitor. So I still end up going to a "non competitor" store that still sells the thing I want for cheaper, and give my money to them.
Even though it sucks to be a retail slave when the customers are trying to save money, it also sucks to have a manager look you in the eye and tell you that the ad you have in your hand doesn't belong to a company they price match with.
Okay, but it actually is worth the gas to save money by going two miles down the street, you know. I'll spend far less than one gallon to drive that short distance and save myself $10 or more. I may be show rooming, but you're losing the sale anyway due to the policies of your business. If it was cheaper here, I'd buy it here.
I work at a store that sells refurbished goods. Most of the goods come intentionally packaged in subpar boxes.
We’d have a whole shelf of refurbished toasters and coffee makers, and they’d all have wrinkled, torn, and haphazardly taped boxes.
People still feel entitled to a discount or a better-looking box. Even when the contents of said box are nothing to write home about.
Since it's store wide though, I do get the quiet pleasure of telling them that every box is crappy and thus we do not discount it... and managers back us up. Their stunned expressions fill me with bliss.
"The box is dented. I want a discount."
You would not BELIEVE how many times a day I hear this crap where I work. The packaging is slightly dented or it’s been opened once or it’s scratched etc and they want a discount.
Then they wonder why all the other prices are so high.
Gee let me think, maybe because we’re always giving discounts for stupid reasons!
I sure wish the discount added up! I once managed to combine sales and coupons that added up to 100% off but of course they weren't cumulative. Still, the item was meant to be $100 and I got it for about $13 so I really can't complain!
I also got a really sweet deal at the store where you can expect great things. I needed two packs of onesies for my baby and they were on 50% off according to the sign. They rang up full price so I told the cashier about the sign and she called the department to check. Then told me that not only would they honor that price but that I could also apply the current sale which was buy 2, get 1 free.
Obviously I went for it. For some reason they couldn't put it in the system properly; the receipt showed 50% off but didn't show the third item. When I went to return the extra third package (decided I really didn't need it after all) I explained the situation figuring they could adjust it but the woman said she couldn't and she'd just refund the purchase price of one package.
Long story short, I wound up with ten onesies for $11 when they should have been $44 full price.
Sometimes it pays to be honest and polite, there are plenty of sweet deals out there without needing to be mean or trying to scam the store.
We have a "buy one get one 50% off" table in my stores and I'm forever having to explain to people that YES: both books need to come from this table. You can't just get half off anything in the store. Hence the "selected titles" on the signage and stickers.
Most people are cool with that, but this past Christmas I had a bitch who launched into a tirade at me about how it's my responsibility to let her know both had to come from the display. And blah blah blah.
She was a dumb bitch, and her husband/boyfriend/whatever looked beyond embarrassed to be with her.
We have coupons in Roach that are for 20% off your entire purchase. People come up to the registers all the time wanting their items to be rung up separately because it's "cheaper."
When I explain to them the discount is off their entire purchase and they can ring them up together, some still insist on their items being rung up separately, and some look at me like they have had an epiphany and have never thought of that point before.
Also, it amazes me the amount of people that think that just because something is 50% to begin with, plus the extra 20% off coupon, that their item is going to be 70% off. People whine all the time about it.
I have to explain to them that it's not 70% off. It's 50% off and then another 20% off of that price. A startling amount of people still don't get it.
--Badass Bag Bitch