This story was originally posted on: August 17, 2009
Basically, I live in South Florida, not the fun area (Miami, South Beach) but the area where old, rich, cheap people come to die. Retirement town Boca. I work in Deerfield, not much better, at an art store.
Anyways, because of the aging population a good majority of my customers are on the wrong side of 80, and they take their anger out on us youthful employees (I'm 21). Most are ok, but there are some that think because they took a finger painting class at their nursing home, they're the next Picasso and thus we have to bow to their every wish. Even worse, there is this one particularly spiteful bitch who often comes in just to annoy.
Today was no different.
This lady has a fun habit of not only picking the cheapest products, but harassing us for every possible discount. Her new favorite hobby is bringing us the coupons for our competitors. We do NOT accept these but my manager is too big of a pussy to turn them down so I'm forced to smile and put up with her cheapness. (New word?) If corporate ever found out we are accepting these, we would of course get in trouble.
Anyways, so this lady comes to the counter with her two tubes of paint (a whopping 4 dollars each) and has two coupons for Pearls art supply store (our competitor) that give 50% ONE item and it very clearly also states that it can not be combined with any other coupon.
So this is her demand: We sell her the two paints, use our competitor coupons on them but make up new rules for them (i.e. using both at once) PLUS give her our 10% discount because she is a senior.
Our 10% is for students and teachers, NOT decrepit old bitches. Not to mention once we put one discount in it is literally impossible to add an additional discount because our system is older than I am. Could I do the math and manually fix it? Sure. Will I though? Hell fucking no.
So I tried to compromise. After telling my chicken shit of a manager the situation he says just to take one coupon and that's it. So I explain this to her. I told her the 10% wasn't happening because it never happens and its not about to start now...
Her response? "Well it was worth a try, you all don't respect your elders" -insert my eye roll-
Next I explain to her that we are going to give her the courtesy of breaking policy just this once and will accept only one coupon, not both as per the rules on them.
Her response? "Well fine I guess I'll buy one now and then you can ring me up again so I can use the other" in a snotty ass tone.
Yeah, because the customers behind her would LOVE that, not to mention I'm not entirely inclined to do this bitch any favors.
So my response?
"Actually ma'am that's not going to work. I'm not about to get in trouble because you're dead set on saving $2. If you want me to ring up two separate purchases you will have to not only leave the store completely but come back and stand in line again. And once that happens I can not guarantee that we would be willing to break policy after already telling you that this is not how our store operates. In fact, the chance of me accepting the second coupon is slim to none."
This encounter ended with her using her one coupon for both items, looking shocked, and storming out the store muttering something about how dare I.
Yeah lady, how DARE I not put up with your bullshit. Oh, and on top of this, this was roughly 30 minutes after we had just opened and I'm obviously not a morning person.
It may seem like I had a bit of an attitude with her but this is the same lady who will stand there and check her receipt and write out the math which 1. holds up the line and 2. basically calls me incompetent. I'm a third year student in college originally studying Biology (2 1/2 years) and recently switched to Graphic Design. Math is a particularly easy subject for me. I can tell you the discount, tax, and final total of all of your items in my head (which I do occasionally just for shock
value.) I have an IQ that's high enough to allow me to do these things (not that IQ matters all that much) and much more, so don't imply that I'm an idiot and don't give me an attitude when I am forced to sit there and explain to you repeatedly that although you THINK you found a mistake, you're WRONG. That is probably my biggest pet peeve.
--Art Store Slave