On Thursday night, the supermarket around the corner from where I was working was robbed by a man with a sawn-off shotgun, at 10.50, just ten minutes before they closed. No one was hurt, thankfully, but the man did get away and still hasn't been found. I was working when it happened and I have to say, I'm really glad that all we got were 4 bogans flashing people in the carpark.
So now (and for at least a week) we get a security guard at night. We close at midnight so it kind of makes me feel a little better but somehow I don't think he could do much if we do get held up. Thankfully nothing like that happened tonight but I'm closing Saturday and Sunday so I'm just hoping it stays that way.
Of course just because we weren't held up doesn't mean we didn't have our share of crustys.
First custy (Angry Ticket Man), came up to the service desk with a suspended sale, handed it to me and asked for $35 cash out. Angry Ticket Man didn't say anything else so naturally I just assumed that the other register must have been low in cash. I put the transaction through, gave him the cash out and waited for him to leave. Instead he stared at me and says "Where are my tickets?"
Apparently he had asked for two tickets at the first register and was sent to me as they can only be sold at the service desk. I explained that I hadn't realised he wanted any tickets and said I'd ring them through. Then explained it again as he didn't seem to understand.
Finally I scan the tickets and gave him the total.
It took ages but I finally got him to understand that the only way to do that would be to refund everything and put it all through again. Of course if his bank charges a fee for each transaction, that would probably just cost him more.
And of course I can't refund a cash out anyway. So either way it would still wind up as two transactions. Angry Ticket Man grumpily paid for the tickets (using the cash out as his card was declined when he tried to use it again) and left. Still pissed off, of course.
I'm really not sure why he thought the original $42.75 transaction (6.75 + $35 cash out) would include $30 worth of tickets.
Anyway, another hour or so of watching the self checkouts, and I see three people in their early twenties come in. Immediately I get the feeling that they aren't exactly upstanding citizens, so when they headed down the health and beauty aisle, I went and played with the drink fridge nearby so that I could watch them. Sure enough, one of the girls picked up a box of hair dye and as they walked towards the opposite end of the aisle it "magically" disappeared from the girl's hand. I keep an eye on them and tell the security guard that they are shoplifters.
What's funny, though, is that what made them put the dye down was actually the Duty Manager. He walked past the NATs, checking the aisles for out of place stock and, feeling guilty, they assumed he was watching them and promptly dropped the hair dye on the end of an aisle. DM picked it up to put it back where it belonged, and one of the girls got pissed and accused DM of following them (which just confused him) then they all stalked out of the shop. I checked their bags as the left but couldn't see anything.
Of course they probably went straight to another store. Bad night to try shoplifting in this town though, considering we're all a bit jumpy, worrying about another robbery occuring.
A short while later, yet another crusty (Bad Mum) was at the service desk and, as I walked up, clearly asked her son what type of cigarettes he wanted. As he went to walk away, I said I'd need to see his ID as he looked under 25 (looked under 18 actually). Bad Mum got extremely defensive and said that she was buying them so I had to sell the cigs to her. Then said she would just go buy them from somewhere else if I didn't. As I explained that it is illegal to sell or provide tobacco products to people under 18, her son told me to shut up and they both walked into the store to buy other stuff.
DM came up to ask me what had happened but, as I was explaining, they both came back to the front of the store and went to put their drinks through the self checkouts. Overhearing what we were talking about, Bad Mum told us that she's "37 years old, and his mum and its none of our damn business if she wants to buy cigarettes and share them with her son."
The idiot then got pissed off at the self checkout as she couldn't seem to figure out the whole scan-an-item-and-place-it-in-the-bagging-area process. Three items and I had to explain after each that they needed to be placed in the bagging area. I guess she didn't understand that what needs to happen for one item needs to happen for the other. Of course, Bad Mum got more angry with each word I said. They both stormed out swearing.
The last grumpy custy (Yoghurt Man) of the night started off reasonable but changed quickly. He came through my register 15 mins before closing time. Everything seemed to go fine, he paid and I continued to serve the other custys lined up.
However, instead of leaving, Yoghurt Man stood and stared at his receipt. He was patient and waited until the last custy had gone, then calmly claimed that the yoghurt was supposed to be $5 not $6.30. DM went to check the price and once again the man waited fairly patiently. When DM came back with the ticket, he told me that the $5 yoghurt was actually next to the one the man bought but, as the ticket was very close to the $6.30 yoghurt, I should just refund the extra $1.30.
I turned to explain it to the Yoghurt Man and got as far as "The yoghurt is actually $6.30, but…" before he got angry and started talking over me saying that we "have to give it to him for $5 because the ticket said $5."
The idiot wouldn't let me say another word, just kept talking over me. DM finally got him to partially listen to him, but the crusty was still arguing as I walked to the service desk to do the refund.
After he'd finally left Peter said that the whole time I refunding the yoghurt, the man was still complaining. DM kept trying to explain that there was no problem and he would get the refund, but the crusty just responded that, "It was our problem."
Thankfully by that point we were closing and I got to leave. And the kicker, I actually only worked for four hours tonight! So thats one set of crustys for each hour. Please just let the next two nights go more smoothly! For me and all the other retail slaves stuck working.
OK. End of rant. Its late and I'm going to bed.