How many of us have heard that phrase a million times!
For me at The Big Fancy it was a Discount Rat staple...."JUST GIVE IT TO ME!"
From Fuck Yeah Retail Robin:
I can’t count how many times this has happened to me. At my location, when adjusting a price on an item, anything greater than a $10 price difference needs a manager’s key to override. Several times what has happened is I ring up a vacuum or other pricey item, and they insist that the item is anywhere from $10-100 cheaper than it rang up. I’ll frown and tell them that I’m going to call a manger over for approval, and the customer will reply, “Just give it to me.” Each time, all I can ever think is, it’s not your decision to make. I’m not going to roll over and just do it because YOU, the one single special customer that I’ll definitely make an exception for, says that I should do something. I’m not going to get in trouble for doing a $9 price override that I don’t feel comfortable with, especially when I KNOW the exact price, just because you tell me to do it.
It’s been happening with price-matching our milk lately as well. The Aldi’s about five hundred feet away has milk that’s $3 cheaper, and I’ll explain to the customer that we don’t price match store brand to store brand, only name brand to name brand, and the customers reply, “I’ve never had a problem before! I’ve always done it this way!” Well, ma’am, you’ve always been doing it wrong, or your cashiers are, at the very least. I’m not going to give you four gallons of milk, usually $4+, for $1.39, when it’s been drilled into me since day one that we (almost) never price match our store brand.
...and how many times have you been told you would be sued by a custy?
I lost count on that one....