This tale is from my present job, and takes place a few months back.
It was a couple hours before closing, and I was running the register. I see a pair of guys in the store wheelchairs. Whatever, I think, they may need them. I didn't pay enough mind to it to really look them over since I had customers, and I didn't want to be the asshole to confront them and be wrong.
As I go to put a few items away in the men's department, these assholes speed by me on the wheelchairs, nearly mowing down my foot in the process! They're racing the damn things!
I seethe quietly, but return to my register as a customer has approached; the two pricks are putting the wheelchairs back. As I'm ringing her up, she asks me if we have a military discount. I didn't know if we did (we don't, I found out) and curiously say, "Oh, do you serve?"
She responds, "No, my boyfriend does."
And one of the wheelchair-racing pricks comes up beside her!
I find out the answer regarding the military discount, ring them up and they leave. I was furious. Yeah, it was late, but what if there was an elderly customer or, god forbid, a child?
From Former Grocery Slave:
I have a short but sweet interaction to share with you that happened in my store today:
Customer: I bought this table from you two months ago "as-is" for damage and I want to exchange/return it because it's damaged.
Me: As-is products are final sale and that is explained at time of purchase.
Customer: But it's damaged.
Me: Hence the damage discount and selling of it "as-is".
Customer: But it's damaged.
Me: As-is items cannot be returned or exchanged. They are final sale and the discount is because of the damage.
Customer: But it's damaged. I want a new one.
Me: You want to return an item you knowingly bought at a damage discount, FINAL SALE, because you don't like the damage that caused you to get it at a damage discount in the first place, and receive a brand new one for the same price you paid for said damaged one?
Customer: Yes. It's damaged.
--Former Grocery Slave
My store had a meeting a while back.
Apparently we get to be the test location for a new policy corporate is thinking of throwing down.
Anytime a customer complains about a price, no matter what reason or how obvious it is that they're wrong/lying/making it up on the spot, we change it if it's less than a $10 difference. If they have a few of those items, fine. We get to decide how many is too many, at least. If they have several different items and are saying they're all a few dollars off, fine. Change it.
(This might give away what store it is, or at least narrow it down for some, but please don't use this stuff against us.) Our ad match policy is also a little more relaxed now. We're still supposed to check the ads to make sure it's the right item, but it's allowed to be pulled up on someone's phone. It used to have to come from the ads we keep at our registers because it's easy to create an image and have it ready on your phone and make it look like a website was pulled up. Not anymore, but that's a small issue.
The whole idea is to get as many customers through with as many purchases as possible. They actually said something along the lines of, "If you argue with them or tell them it's more expensive, they might not buy it. That's money we could have made walking out the door. But if you change it and don't argue with them, they'll be happy and tell their friends. Then we'll get even more customers shopping here instead of with our competitors."
Instead of getting rid of (dead give-away, I don't care anymore) the personality test on our job applications, they decide to encourage thieves and liars. We're so understaffed, the store is a constant mess, so obviously most of our signs are moved around by the people who have done this before. I have to make sure a manager ISN'T around before making sure I charge someone the correct price on their avocado!
I want to quit, but I really don't know where to go if I do. I've even considered moving to another country before realizing how much I'd have to save up to do that.
Ok, my rant's getting whiny. Sorry. Any thoughts on why this would even seem like a good idea? My store's already been accused for years for bringing this whole country down.
I am the owner and sole employee of a small body care booth at a farmer's market. Our product line has historically been sold mainly door-to-door, by distributing fairly large catalogs with a unique design and appearance. For this reason, we have stacks of these booklets near the entrances and in other public areas, stamped to indicate our location inside the market.
Last week, a customer came in with a catalog turned back to a page offering "buy one deodorant, get one for $0.99". The retail price for these products is $1.99.
I directed her to the deodorant display, and she brought 2 items to the counter. I rang her up for $2.98. She angrily said that the price should have been $1.98, because they were "on sale for $0.99". I explained that the discount was on the second item purchased; the first item was to be rung up at the regular price.
"Well, I don't want the $1.99 ones, I just want to buy the $0.99 ones!" I tried to explain the idea of a BOGO sale, but it just wouldn't sink in, and she continued the argument even after I suggested that she leave the premises.
To my utter delight, she asked me for the owner of the store (after years in food service and retail, it still makes me smile when someone asks me this, especially when they are mad at my behavior), then called me a liar and a fraud and demanded to know the name of my "boss in corporate".
As it happened, our regional sales manager was just then picking up lunch at the BBQ stall next door to my booth, so I said, "See the lady in the [brand] t-shirt over there? That's her. Let's go together so that we can both tell our sides of the story."
For some reason, this caused the customer to lose her nerve, and she peeled away and went out the nearest door.
I wonder if she would have demanded a bagful of free items if we were having a Buy One, Get One Free sale? "I don't want the ones that you have to pay for..."
From Business Insider:
Every Starbucks employee's worst nightmare has come true for Brad Halsey, who shared his predicament in an email to the website Kitchenette for its "Horrible Restaurant Customers" series.
One of Halsey's most excruciating customers — let's call him "Mr. X" — is also the most brilliant. He figured out a way to game the Starbucks Card so he gets a free drink every day of his life.
As Halsey explains, Mr. X bought 365 Starbucks Cards and registered each one for a different birthday — so he gets a free birthday drink every day of the year.
"Even though I know exactly how he 'beat the system,' he pretends that his app is just malfunctioning and it magically gives him the same free birthday drink every day," Halsey wrote in the email to Kitchenette.
Not only does Mr. X get a free coffee every day, but he's particular about his order, the barista says. He orders his iced quad Venti vanilla white mocha with heavy cream instead of milk. So first, he asks Halsey for a venti cup and a marker.
Then he "draws lines and arrows and writes all over the cup," instructing Halsey to get his order perfectly jotted down as follows:
Two pumps of white mocha here, then add five pumps of vanilla. That should take us to this line here where you’re gonna add cold heavy cream up to this ridge here ... it should be halfway between this line and this line. Make sure to add the heavy whipping cream before the espresso; it changes the taste if you do it out of order. Then add your four shots — three regular and one long shot. That long shot is important, since you guys reformulated your machines, it’s been hell trying to get my drink right. That long shot helps balance it. Then stir it for me, Mister Brad. Now do me a favor and add ice to the top there and it’ll be easy as pie. I’m not picky so don’t worry about shaking it or anything like that.
In case you thought that was it, Mr. X then asks Halsey to ring it up as "one quad espresso, add white mocha, sub vanilla, sub heavy cream" so it's $3 instead of $6.50.
We should point out that while Mr. X did indeed seem to find a Starbucks hack, don't feel inclined to follow in his footsteps. A move like this could be considered fraud.
Background: I work in a supermarket. I've been there nearly seven years and I've run out of any fucks I previously had when I began. Today was slightly different. Prepare for a long, wild ride.
I'm hanging out packing bags for a coworker (anything to get out of doing real work), when the customer points at the screen and abruptly says: "That's wrong."
Me: "Oh, sorry, what's wrong?"
Her: "The salad tubs. They should be 2 for $7."
I go and check out the deli sign, realise she's got one 'classic' tub ($4) and one 'gourmet' ($5). The special is only for the classic tubs, the sign very clearly states that under the CLASSIC heading. There is no mention of any special under the gourmet heading. I grab the sign and head back over to the register.
Me: "Sorry, look, you've grabbed one of each, it's only the classic tubs that are on sale, would you like me to get you another classic tub?"
Her: "That's WRONG. THAT'S FALSE ADVERTISING. IF IT'S WRITTEN ON THE SIGN IT MEANS ALL OF THEM!"
Me: "Ah, well, sorry, that isn't how it works..."
Her: "YOU HAVE TO GIVE IT TO ME FOR $7. YOUR ATTITUDE IS APPALLING."
Coworker: "I can't mark stuff down without asking the night manager."
So I call him, he's busy, he asks what the go is, I explain, aaand: "Give it to her for $7."
WHAT. NO. GET FUCKED. NO. I can't (yet totally can) believe this is happening to me.
I take a deep breath, turn around, and smile.
Me: "I've spoken to him and he says today we will reduce the price for you."
Her: "It isn't REDUCING THE PRICE. It is GIVING ME WHAT I AM ENTITLED TO!"
Coworker changes the prices, she slams her card into the machine, transaction doesn't process because she's put in the wrong PIN.
Coworker: "Sorry, you've put the wrong PIN in, can you please try again?"
Her: "STOP SABOTAGING MY FINANCES! What's your name? Mark?* Mark, you will be HEARING FROM ME."
Holy fucking Christ on a bike. She finally leaves, I'm shaking because I really do not deal well with people shouting at me, but the next customer is lovely and we all relax and it's going to be alright.
Half an hour later, the night manager calls from upstairs.
Him: "Yolanda! What did you and Mark DO? I've NEVER had a customer yell so loudly about how bad the staff are."
Me: *explains situation*
Him: "No. You know better. Customer is always right. If they're going to be like that, give them what they want and move on. Their happiness is greater than yours."
I hang up the phone, look at Mark, and burst into tears. I haven't cried for years at this job. I am so ashamed. People are looking at me so I just mumble "back in a minute," walk outside, and just let rip for about five minutes. I eventually feel bad for leaving Mark on register alone, fix my makeup, and go back inside.
The rest of the shift passes: a man steals $100 of meat, kids are caught stuffing chocolate down their pants, Mark makes me laugh. Just before I leave, the night manager pulls me aside and repeats exactly what he said earlier. I smile, nod, leave, call my boyfriend, rant forever, come home, and now I'm writing this.
I really wish the end to this massive post was "and that's the story of why I quit my job" but today is not that day. Instead I'm just gonna eat some pizza pockets, play Mario Kart, and fantasize about the day I do quit.
*name changed to protect the coworker.