So this gentleman comes to my autopart store wanting to get a part for his BMW. The part is expensive because it's the original part and not our brand part.
He then asks if there is a discount I could give him and I tell him no. He then tells me how he's spending so much money and that he should get a discount. I tell him that he's getting a part that would cost the same at the dealership and it's something he needs to make his car work. Unfortunately that doesn't mean you deserve a discount.
He is now not happy and he's telling me so which starts to annoy me. He keeps saying how I'm not doing good customer service for not giving him a discount.
So I tell him that if he doesn't want to spend so much money on parts maybe he should get a car that isn't a luxury car and then maybe he would be happier with the price of the parts all while having the best smile I can have.
He looks angry at me but from behind him a customer starts laughing and agrees with me. He grabs his part and leaves saying he's never coming back again. I tell him okay and to have a good day which makes angrier and leaves in a huff.
Then the customer that was behind the discount dude and asks if she can get a discount because she spending so much money on an air freshener. I tell her she can and gave her a courtesy 10% discount.