I work for a toy company. We recently had a super exclusive sale that runs for one day only online and in store. We only run this once a year, just before 'Retail Christmas' starts. We did really well, happy customers, yadayadayada...
It's been two weeks since the sale. Head Office calls out of the blue. "We've got 'Customer' coming into your store sometime over the next few days, please honor the sale pricing we had a few weeks ago" Not really one to question, I agree.
Customer arrives the next day. She announced herself to the register.
C: I'm 'Customer', I believe you will be giving me a discount today? Me: I have your name written down here, so I believe so. It's a discount of your final transaction price, so please keep all your items together and pay at the same time.
She shops for 20 minutes and brings everything up for me to scan.
C: Your company is so nice! I was so upset when I missed the sale!
Me: You missed the sale? That's unfortunate.
C: Yes! I couldn't make it into the store as I was visiting family. I'm so glad I can get my Christmas shopping started.
Knowing the wonders of the Internet, I decide to remind her about online shopping.
Me: Did you know we also have an online store? We were running the exact same sale for the whole day, so if you couldn't make it during store hours there would've been more opportunity online!
C: Yeah, but I didn't want to wait for postage
I'm bewildered. She didn't take advantage of the sale because she didn't want to wait for postage.
I finish her $300 transaction, send her on her way. My boss is upset over our willingness, I'm upset too. She comes back(!!!) 2 hours later.
C: I think I forgot to buy some items. Would you discount for me again?
Boss: We stated before that the discount was unique for one transaction. I'm sorry, but we won't honor the sale pricing again. It's unfair for other customers who missed out as well.
C: But your Head Office said I could get whatever I wanted today on sale!
B: And you did. We've been more than happy to accommodate for you today but we have to draw the line somewhere I'm afraid. Your loyalty membership has enough points on it for a discount, however, you can use this in 24 hours. If you would like a discount, I recommend you come back later this week.
She had this awful, sour look on her face and said "Okay" and left.
A few other customers were waiting in line behind her. "Are we getting a discount too?"
Just another day in retail...