Samus here to spin a tale from my holiday. All in all I didn't have near the batshit insane-o customers I had previous years, although apparently my co-workers did.
This tale comes during my dreaded buy 2 get 1 free sale. Thankfully I didn't have any game slinging customers when they realized the cheaper game was the freebie but I did have one moron that couldn't understand what a coupon with the fine print saying "Not valid with any other offers" meant. I hadn't started the transaction, one of my minions Shepard did. (He's a Mass Effect fan). Shepard is a good kid, I really think he sees a future in retail but sometimes he is not at his best. A stone that needs a little polish to survive in retail land. This story pretty much explains some of Shepard.
So moron picks out his 3 games and wants to use a $20 coupon on top of it. Of course it doesn't work. Moron starts to get a little irritated which in turn makes Shepard irritated. Sunshine happens to be out on the floor at this time too and goes to assist. I'm in the back talking to my Store Manager (SM) while this is going on, and Sunshine comes back after dealing with this guy for a few minutes to tell us what's up. I go out to handle since by this time SM has been there for 8 hours or so and is just fried.
Me: "Yes Sir how can I help you?"
Moron: "I bought this coupon and I wanted to use it today but you guys won't let me!"
Me: "I understand that sir, but our promotion clearly states that it isn't valid with any other offers."
Moron: "It's not an offer, it's a coupon! It's money!"
I think I stroked out at this moment cause I could feel my face screw up into a WTF did you just say? So I did my best to try to explain to him that yes, while he did "buy" the coupon with points he's earned from the store, it isn't the same as using, say, a gift card. It isn't money. He can't exchange it for $20 in cash in the store.
This is a moron, however, and despite me trying to explain he keeps cutting me off and interrupting me which was infuriating. Now I'm getting frustrated cause this guy is getting louder and louder and angrier and angrier. This went on for several grueling minutes - him asking why his coupon wouldn't work, I'd explain, and him refusing to understand why it wouldn't work.
Suddenly I see him from the corner of my eye - Shepard rushes to my side and sticks a finger at the guy and says "If you would just let her explain, she will tell you why it won't work!"
Whoa! Alert! Alert! I immediately turn my attention to Shepard and ask him to calm down and go cool off.
Moron has to pipe up and go "Yea! You settle down fella!"
Really macho buddy - Shepard is barely into his 20's and this guy had to be in his 40's. At that point I knew it was game over. I mean...Moron was gonna win and SM would have to cave to his bullshit demand and I was gonna have to discount the game. As if on que Sunshine comes out from the back (where SM is and where I sent Shepard) a moment later and tells me to go ahead and give this guy what he wants. I did apologize on Shepard's behalf stating that he is a chivalrous guy and he was just defending me which sort appeased the guy and he fucking got what he wanted anyway so, really, piss off.
The store had settled enough for me to run in the back and check on Shepard. I had to relay the story to SM, who then freaked out that we were going to have a bad review - Corporate takes that crap seriously. I did my best to diffuse yet another situation - Shepard really takes things to heart and he doesn't take bad performance issues well.
SM knows this and he's a super nice guy so both SM and I kind of tag team talk to Shepard stating that crap like Moron is going to happen. Problem is just keeping your cool. Nothing came of this incident thankfully, and hopefully it will be a good lesson for Shepard in future altercations.
Sometimes you have to bow. Sometimes you have to bend. Don't let them break you though.
When I worked retail, we are allowed to code in a 10% discount as a peacemaking measure; whether we screwed up and wanted to make up for it, or they misread a coupon, or whatever. Sometimes it was used as a problem customer "if I give this to you will you shut up and go away?" bargaining chip.
The few times I used it in that way were all with women. So instead of just doing it, I always told them that I'd be happy to offer them our senior's discount.
Usually it just pissed them off more, but they always took it and left.
One time I said it to a woman who was probably in her early to mid 40s and I actually felt a little bit bad because her whole expression changed. She looked like someone just took all the wind out of her, got really quiet and thanked me for the discount.
I would have explained it to her, but I didn't want to revert her back to honey badger mode.
From USA Today:
Airline passengers love to grumble about the add-on fees that have become commonplace when flying. Especially high on that list are checked-luggage charges now in place at most carriers. So, how can fliers avoid paying those fees?
They could earn elite status with their preferred carrier. Or they could apply for an airline credit card that comes with waivers for fees. Some, however, turn to some more unorthodox measures after arriving to the airport.
European low-cost carrier Norwegian Air decided to shine a spotlight on the latter, revealing some of the “most bizarre” things its passengers have done to avoid paying fees to check a bag.
Norwegian Air queried 50 of its ground staff at its London Gatwick hub on the subject. The airline used those responses to compile a top ten list on the “most bizarre attempts by passengers to avoid checking-in their hand baggage when their bag failed to meet carry-on requirements.”
Norwegian says one passenger was so flummoxed by a checked bag fee that the customer opted to give up his bag and told the airline to donate it to charity. That didn’t even make the No. 1 spot on Norwegian Air’s most-bizarre list (below).
“Between Christmas and New Year marks a busy end to a busy year for Norwegian in the UK and so we’ve gathered this research to put a lighter touch on an area that affects all airlines,” Norwegian Air spokesman Stuart Buss says in a statement about why the carrier published such a list.
For the record, Norwegian Air allows passengers to bring a small personal item at no charge. Beyond that, one carry-on is also permitted, but it cannot exceed 22 pounds on the airline’s lowest fares. As for checked-bag fees, they vary by route. They range from €9 (about $9.84) for a first bag on short routes to €66 (about $72) on long-haul overseas routes.
The airline’s full top 10 list of “bizarre passenger attempts at avoiding checking-in hand baggage":
1. Wore three pairs of trousers, with a pair of shoes stuffed in the jacket pockets
2. Decided to give up their bag and asked for it to be donated to charity
3. Carried a beloved pet’s ashes in their handbag and wanted leniency
4. Tried to bribe gate staff with newly bought chocolates from duty free
5. Refused to comply by repeating “Me no speak any English”
6. Two pairs of jeans were doubled up and worn as a “double denim” scarf
7. Claimed their bag contains fragile antique pottery
8. Wore two layers of suits
9. Insisted their credit card is maxed out with no money left to pay
10. Wore two winter coats and tied three (sweaters) around their waist
via USA Today
I work for a Ladies specialty clothing store. We take very specific coupons. On this day we were redeeming a $25 off a $50 coupon.
An older lady brings a shirt up to the register to purchase and it is $49.95.
My Assistant manager told her,"Oh, pick something else to go with this as this is $49.95." We have many things for around $5 and no one has an issue with it normally.
The lady gets mad and is yelling at my Assistant that she is a pastor and she should just get the coupon, she doesn't want anything else.
My assistant apologizes to her and explains again that that particular coupon requires her to purchase $50 or more.
The customer walks off and her friend gives her a $15 off coupon.
My assistant says, "I'm happy to use that one, but you still pay less if you buy the $5 lip gloss."
The lady says that she doesn't have to buy anything else with the $15 off coupon, so she will use that one.
My assistant takes off the coupon and says, "Thank you and have a Merry Christmas."
The lady turns around and says to her yelling, "I am a Pastor. Happy Baby Jesus's Birthday is what I say."
Needless to say this is the quote of the season on our store now.
I work in a big box store. We run a mailer every week with a coupon in it and toward the end of the week we tend to get a lot of people coming in trying to hurry up and use them before they expire.
It's about 10:00am on a Friday. Store is mostly empty. This older lady with glasses thick like car tires and little wrinkles around her mouth that I can only assume come from a lifetime of pursing her lips at people trundles up to the counter with an ad in one hand and a basket in the other. Basket only has two items in it: a photo album from the sale bin and a big packet of gold leafing--the kind you use on ceramic.
I do my spiel, hi, how are you, did you find everything okay, etc. and rather than answer any questions she thrusts the ad at me. This is the moment when it hits me: this week's coupon is for scrapbooking embellishments. From here out I will refer to this woman as NSC (Not-So-Clever.)
Me: Oop, sorry ma'am, I don't think you have anything here this is gonna work on.
NSC: I want to use it on the gold leaf.
Me: Ahhh, I'm sorry, this is for scrapbooking embellishments.
NSC: I know. That's what I'm going to use it for.
She's smiling smugly like she's somehow discovered some kind of weird shopping secret, and it takes a minute for the gears in my head to turn enough that I understand what she's driving at.
Me: Uhhh. That's not what its intended use is, though, so the coupon--
Me: Ma'am, the product isn't intended for use as an embellishment.
NSC: But that's what I'm going to use it for. Which means it's an embellishment.
She waves the ad at me again.
Me: ...I'm sorry, but that's really not how the system works. The coupon only applies to products whose intended use is listed. That's for clay.
NSC: Even if I'm using it for what the coupon says?
Me: ...Yes. Even then. Sorry. It goes by what the manufacturer int--
Her disposition changes in a split second. Suddenly she's sighing and huffing and stuffing the ad into her pocket. When she interrupts me this time she's snappy and agitated.
NSC: Just take it off then! I don't want it! Can't believe this!
I just mumbled a 'yes ma'am' and did as I was told. By now there was another person in line so I just wanted her gone without a scene being made. As she was stomping out the door like a five year old pitching a fit the next customer gives me a Look like 'Wut?' and I just shrugged.
Got a pretty good laugh out of one of the floor crew when I retold the story later in the day.