From empressfelicia, Tales From Retail:
So it was the middle of March and I was busy cleaning up the aisles and putting stuff back. So this lady comes up to me, with a bunch of jewelry items, and with an already "THIS IS ALL YOUR FAULT" attitude, says "THESE AREN'T COMING OFF ON SALE!"
Her: THESE AREN'T COMING OFF ON SALE
(Apparently she used one of the price checkers that we have around the store) Coincidentally, a few days before, the 60% off Jewelry sale (which FYI lasted over 2 weeks) ended. So they were regular price at this point. There weren't any sale signs in the jewelry section or anything about the supposed "sale" she was talking about.
Me: Did you see a sale sign somewhere or...? (Because sometimes it's actually our fault if the sign is still up, and we have to honor the sale. That wasn't this case)
Her: NO! It says it on your ad! shoves ad into my face
Me: looks closely on ad Yeah... Sorry to tell you this, but these sales don't start till the 25th (the week after) points at part of ad that says date
Her: SO YOU'RE TELLING ME I HAVE TO COME BACK HERE AGAIN FOR THE SALE?
Me: Yeah, sorry. There's nothing I can do...
The customer still kept glaring at me as if somehow this was all my fault. I apologized for the inconvenience, I answered her question about why the jewelry wasn't on sale yet, so I tried to get back to what I was doing earlier, but she still just stood there blocking my way. I politely said "excuse me" and tried to squeeze past through her and she still didn't move an inch.
tl;dr - Customer didn't read ad date correctly and thinks those items are currently on sale when they're not.