Two days ago a Secret Santa came into my store and paid off most of the layaway's that had bikes, clothing, and toys in them. As a store we did our best to reach the layaway customers to inform them but not all answered and some thought it was a prank. Today while I was working the customer service desk a couple come up and ask to check their layaway balance. I ask if they want to pick it up and the woman says she needs the minimum amount so she can see what her options are.
CS: No problem, I can just look you up by phone number.
CS: Alright... I actually called that number earlier and there was no answer.
W: Oh no did we lose the layaway? I thought I did the payment.
CS: No ma'am. Your layaway was completely paid off by a Secret Santa.
After that there were no words. Her face went red and she did her best to catch her breath. Her S/O came up in a panic asking what happened. I inform him of the SS and he completely loses it. As I'm bringing their items out I overhear them talk about how they can pay for their internet and other bills this month. It really makes a huge difference to them and they keep crying on and off. It was truly an emotional transaction.
Throughout the day a lot more of this happened but the first one had really gotten to me. Best part is, my last transaction was another Secret Santa taking care of some more contracts. :)