So the store I work at, we’re having a MASSIVE clearance sale on a ton of clothes. I mean like $20 all the way down to like $3 kind of clearance. We also have these cute little outfits we just got in for children that were on a BOGO sale.
So a few days ago, I had this customer come in, and while I’m checking out another customer, she decides it’s a perfect time to interrupt my transaction and tell me that “someone from the clothing dept said to override these outfits for $3.99” (which, I can’t do an override without a supervisor permission. This was my first red flag.
When this customer finally comes up to my register, she has 4 little outfits. 2 Elmo, 2 Minnie Mouse (which, I should point out were on a display in the front of the store, across from the registers, with giant signs saying Buy 1 Get 1 50% off. The Elmo outfits were from the $3.99 clearance rack.) But as I’m scanning these outfits, unsurprisingly, only one of the 3.99 outfits has a tag, and the tags are ripped off the others. And also unsurprisingly, this woman is rushing me, trying to tell me to just scan the same outfit 4x (which I’m not allowed to do), and just stick them all in the bag. And, again, unsurprisingly, all hell breaks loose when one of the Minnie Mouse outfits rings up for $16.99.
She starts screaming about how she wants to speak to a manager, ripping things out of my hands, lies to my manager saying I called her a liar to her face, and then when someone BEHIND ME makes a comment after she comes to my register again to retrieve more of her items after I cancel her transaction to move on through the lines, she starts to threaten me saying “You got something to say!? You’re manager is right here! Say it!”
On top of it all, she managed to weasel her way into a $20 discount on her items, and then $50 worth of points added into her rewards account for the trouble.
read more on fuckyeahretailrobin.tumblr.com
From Luxray: Something was mislabeled in the toy aisle...
From Business Insider:
Some of the most successful retail stores are also among the least attractive.
Instead of soft lighting and elaborate displays, stores like Aldi, Dollar General, Costco, and Trader Joe's offer no-frills shopping experiences with few bells and whistles.
In turn, they can invest more in prices, giving them a distinct advantage over competitors, Mike Paglia, director of retail insights for Kantar Retail, told Business Insider.
"These retailers have very clear value positions that stand out in the marketplace — that's whats driving their growth," Paglia said.
Aldi, for example, doesn't invest in shelves for many of its products. Instead, the items are stacked on top of each other in the boxes they were shipped in. This reduces the time it takes to keep the store stocked. Business Insider/Hayley Peterson
The chain also requires customers to put down a 25-cent deposit to use carts, which they get back once they return the cart so the company doesn't have to pay an employee to round up the carts.
As a result, Aldi, which is in the midst of a $3 billion expansion in the US, can invest more in keeping prices low.
Dollar General also limits its investments in store infrastructure and labor.
Most of the company's squat, boxy stores feature fluorescent lighting, narrow aisles, and basic metal shelving.
Each store — which ranges between 7,000 and 10,000 square feet — costs about $250,000 to build and pays for itself within two years, according to UBS. By comparison, the average Starbucks store is about 1,700 square feet and reportedly costs about $450,000 to build.
Thanks to their relatively small size, the stores require very little labor. Dollar General typically staffs only two to four employees at a time to work the registers and keep the shelves stocked, according to our store visits.
There are only two registers in most Dollar General stores.
The no-frills model has been successful for Dollar General. The company's sales were up nearly 8% in fiscal 2015 and it's planning an aggressive expansion, opening more than 2,000 stores within the next two years and bringing its total number of stores to about 14,500.
Trader Joe's targets a wealthier demographic than Aldi and Dollar General, but it offers a similar value proposition with a simple, uncomplicated shopping experience.
Trader Joe's doesn't release sale numbers, but studies have shown it sells about twice as much per square foot as Whole Foods.
Similarly, warehouse stores like Costco and Sam's Club also target a higher demographic with low prices and a shopping experience that's far from fancy.
read more www.businessinsider.com
Hello, it's Janitorgirl.
The more I think about what happened tonight the more pissed off I get. My opener G (morning to later afternoon) threw out his back. He called out the day before, but today he decided to tough it out with a back brace; meaning he could not get carts (in decent amounts) or lift the heavy compost bags (I was certain of this because this was the 2nd time he came to work in a back brace). Note G is a college student in his in his early 20's so if he is injured it's serious .
I had a cashier shift (because there were not enough janitor hours to give coverage) at noon (his lunch time). I saw there were ZERO carts. This meant when he got back he would have to do carts (3-4 carts at at time for about 30 minutes or more.) So I did carts. then I helped put on the back because the cashier managers volunteered janitor team to clear grocery's food trash.
EVERY expired item, put back item, - cart after cart of food trash- was now our problem. I got caught. Cashier manager V said "Janitorgirl you're listed as a cashier? why are you back here?"
G came to me defense, he lied and said he begged me to help. He tried to get her to let me help until the afternoon rush (which would have gven me 2 hours to help him) but she said no. why? because Schedule= cashier. no other reason.
He told me to continue on trash while he pulled her to the side and pleaded his case= if I could get trash done he could get bathrooms done, and when closer came he could do carts,but - nope schedule= cashier.
I went back to the lanes then burst into tears. From the days I was on opening I knew how hard it was to do 1. yesterday's trash 2. grocery's trash 3. carts 4. bathrooms. And to do it all with a back brace? This was epic BS. I even told my favorite manager who said "they make your team do grocery's trash? That doesn't sound right at all."
The kicker? I am legally entitled to 2 breaks (the first I used to splash eater on my face and stop hyperventilating) for my last break I cleared my line and went to the other cashier manager and said "Can I go on my last break?" she said sure. Then V came up behind me and said "You can go help in the back if you want?"
Meaning -You can take your break or help your teammates. You can guess what I chose; breaks are overrated.
Thanks for letting me vent.
May all your managers be kind.