I'm not sure why, but events make people become either dumb or mean. So here's a quick story to let all those store dwellers know we cop it too in our little tiny booths. :)
- Story 1: No Miss, We Did Not Steal Your Drug Fucked Son's iPhone
So we had a certain Australia dj/electronic guy play at one of our venues and it was PACKED! Totally full of drunk 16 year olds in barely any clothes with their pinging boyfriends. It was out of control! At one point the organiser had to go on stage to tell the kiddies to calm their farms or the main act wouldn't come out.
Anyway. About an hour in, a confused paramedic comes up to us asking where the black iPhone is. We have no idea what he is talking about so he explains that he is taking a very off-his-face teenager to the hospital and his mother called the phone and the person said it was at the box office.
Well it's not. I tell him this as the lady busts up and says that's ridiculous and were trying to steal it (wut?). She then points at my coworkers phone (which was barely visible) and screeches, "There it is! I told you it was here!"
After explaining that no, it wasn't her son's, she proceeded to tell us she would call the venue to claim about the thief at the box office.
Turns out she did.
The venue contacted us and told us her son's wallet was found in the bushes but he had also lost his prescription glasses. (As a wearer of glasses - I feel his wallet's pain).
But obviously we stole these things and her darling (drugged out) angel would never lose such expensive items...
So apparently as ticket sellers, we have to be wrong all the time.
Now, the Internet is not a ticket seller. It is an automated program. So when you call up claiming to we sold you the wrong thing and I check the account and it has an Internet code, I will tell you (nicely) you are wrong.
Apparently that's not good enough for some. They'll berate you and get their refund.
What do they do then, you ask? Well one special lady decided to scalp her refunded tickets to another person. And what happens when an error on our side shows us that the tickets were refunded? We will make sure we get our money back. Your tickets aren't valid. You want them to work, you pay for them... yes even if you paid some other lady for them in the first place.
But that won't stop the special lady from complaining! She will yell and curse at our customer service lady!
But she will not win! Despite us being 'wrong,' we will be victorious!