I had a family come in; mom, dad and two kids about 8 to 12ish.
Mom tells me she's deathly allergic to peppers so I go ask the manager if this dish had them. He said no, but we both forgot about the the veggies on the side.
The food runner takes the food to the table. Her food is still on the tray and she sees the peppers and screams out that I'm trying to kill her. She's sprawled out on the chair taking up as much space as she can, alpha if there ever was one.
Next to her is hubby yapping like a lap dog repeating everything she says. Meanwhile the kids are trying to disappear under the table!
She didn't want the meal remade. She didn't want the meal comped. She wanted to throw the biggest fit while ignoring attempts to reasonably solve the problem. She wanted me fired! She wanted to report us to the police for attempted murder!
I have never been attacked as viciously as this. It was a slow night and this was my first table. I told the manger I was going home, because I was done. It was a testament to the level and volume of her tantrum that the manager just sighed and told me to drink of shot of something for my nerves when I got home.
I get that allergies are serious, even lethal. But she never touched the plate, and it didn't even land on the table in front of her. Meanwhile we were immediately on the ball for trying to repair the damage of an honest mistake.