Strap in kiddies.
Part of my job is answering the phone, and usually this time of year it's not a problem, because most people typically just want to know what time we close. I've dealt with my fair share of crazies on the phone, but this lady... this lady was a special kind of crazy. I shall call her Crazy Old Lady.
Me: Thank you for calling your friendly (location + store name), this is Kath2745, how may I help you?
Crazy Old Lady: Yes hi. I was in your store earlier today and I bought a bag of walnuts.
Usually I wait for them to tell me what the problem is our who they want to be transferred to, but occasionally people just stop talking and we end up sitting there in silence until they speak again because I'm of the belief that you should only say something when it warrants being said. Unnecessary "Uh-huh"s and "Yeah"s are pointless and just take up time from the conversation.
Crazy Old Lady: .... And I'm having an issue reading the expiration date.
Me: (Still unsure what they want from me), Okay, well what can I help you with today?
Crazy Old Lady: I can't read the expiration date! I need to know if my nuts are expired!!
Crazy Old Lady: I see a J and a U and an N, and then 24, and then it's either a 10, a 15, or a 16.
Me: Well okay. The JUN 24 is June 24th, and the last number is the year....
Crazy Old Lady: WELL I CAN'T READ THE LAST NUMBER SO I NEED TO KNOW WHAT IT IS SO I CAN TELL IF THEY'RE SAFE OR NOT TO EAT!
Me: Well if it's 10, it's expired, but if it's 15 or 16 it's still good.
Crazy Old Lady: I KNOW! I CAN'T READ IT!
Me: Ma'am I'm not sure what you want me to do, I'm not there with you, I can't read it for you...
Crazy Old Lady: THIS IS HORRIBLE CUSTOMER SERVICE I WANT A MANAGER RIGHT NOW.
I later asked my manager what happened and he said that she wanted him to tell her what the expiration date was so he got tired of dealing with crazy and told her to come in and get a refund.