From ThoseWhoWander-111, TalesFromRetail
I've been upgraded to loader/floating employee from garden center. Therefore, I go where they need me that day. Today I'm covering Home Decor, which happens to include the blinds and window treatments. We offer to cut blinds in store.
Let me lay this out a little. The machine we use is probably 7-8 feet long and makes a god awful screeching noise on top of the usual buzz saw sound. It's old but it hasn't killed anyone, so no replacement. While I'm using it I am required to wear ear protection of the variety that fits over my ears and is bright red. On top of all this I'm partially deaf in one ear.
I'm cutting blinds for someone when I catch movement from the corner of my eye. Ah, incoming customer. I smile a little to let him know I see him, expecting that he will wait.
He proceeds to stand beside me and try to shout his question. Keeping in mind the machine is doing it's death yodel, both my ears are firmly covered, and he's standing on my deaf side. I'm in the middle of a cut, it isn't like I can drop everything.
Cut finished, I finally get to the point where I can acknowledge him.
Me: Hi, sir, what can I do for you today?
Him: Well, like I JUST SAID I'm looking for a hammer! You could hear me if you didn't have those headphones on!
Me: I'm sorry...I'm required to wear them. To protect my hearing?
Him: You know what never mind, you obviously don't care enough to help me.
I don't... I don't understand how he thought that shouting over a giant saw was a good idea.
You're probably asking yourself, "Why would he be asking for a hammer in Home Decor?"
My response is: "Oh, you sweet summer child. You can't apply logic to customers!"
Paint and Home Decor are located right at the front of the store so we deal with stupidity fresh off the street quite regularly. I swear this particular department knows the store better than even the higher up managers out of sheer survival. Not my favorite department to cover but I do like the people that work there.