This story was originally posted on March 28, 2011
Still liking it at my theme park gig. I feel so gangsta when I'm going to work in my uniform. I've been in traffic and I always see people do double takes when they see me with my badass bow tie and apron. As for the hat, I most recently discovered that it resembles an airman's hat. We had a couple graduates from the air force base around here and joked with them about us lending them our hats. :-P
As for the regular park uniform, The shirts are so bright that you can probably look on google maps over our park and pinpoint all the employees standing outside.
We're just open weekends until the summer, but we recently were open for spring break week, March 13-19. Before that week I was pretty much just Dishwasher/janitor, but for spring break, I got to cashier.
My very first customer on cashier was very memorable. I am not used to working register at all. At Ross all I did was scan the price tag and go. Here, I gotta hunt down the button of the meal they want and all that shit. My supervisor had given me a quick briefing before I hopped on, but it still didn't prepare me for Custy #1.
Me: Hello, how can I--
Custy: I want 3 single meals with bacon, 1 with Coke, 1 with Pibb, 1 with Sprite--
Me: *looking for bacon button* Uh--
Custy: NO! I'm not done yet. Listen! And then I want 3 kids meals, 1 burger, 2 pizzas.
Me: *pause* So that's 3 single meals--
Custy: STOP!!! I'm not done I said! *more rambling and I'm thinking "Sheesh, are you the
Duggars?"*...and NOW I'm done! Repeat it back to me!
Custy: Coke, sprite, pibb! (note: there is nothing on the registers that specifies what type of soda. It's either large or regular)
Me: Yes, sir, I'll get those filled for you shortly. Also, the kids meals are only popcorn chicken.
Custy: *scoff* Whatever. And remember the drinks for those too.
So in the end, this dude had like 9 meals on his order, all with drinks. I had to ask what the drinks were again and he acted like I was asking him to donate to help Lindsay Lohan or something. Was so glad to be rid of him.
We have to write the order number down on custy's receipts because we call it out when the order's up. We tell everyone to stay near the counter, but there are always a few to wander off on the sides of the building where our voices don't carry. We call and call and call. "151!...Order 151!...One! Five! One!...ONE-FUCKING-HUNDRED-AND-FIFTY-FUCKING-ONE!!!!"
No one comes. Then 20 minutes later someone comes up yelling "I've been waiting an hour for my foooooooood!!!!! rawrawrawrawrawrawrawrichokekittens!!!"
Then the coupons. I was talking to my friend that works in the dining hall, and we both have had bad experiences with this one coupon. It states clearly on the front in bold letters that you get $5 off a family meal of chicken strips. We have that meal at my restaurant, but not at the dining hall. And people have been trying to use it for random shit. Dining hall has Pizza, Mexican, and Bavarian foods. People try to use this coupon for those foods when it says FAMILY CHICKEN STRIP MEAL. They act shocked that he can't accept it.
People try to use that coupon at my place for the family burger meal and then get offended that I won't accept it. How dare we not let you use the $5 OFF FAMILY CHICKEN STRIP MEAL for your PIZZA or BURGERS?
Me: Well, we have to fill everyone's drinks and shakes who order them, and most of the time we're calling out orders and people have walked off to Timbuktu, so that slows us down the most.
Custy: *to son* Ohmigawd, listen for the number and stand here so you can hear!
And then there are the people that point to the signs.
Custy: I want that *points*
Me. I can't see, ma'am, what is it?
Custy: That! *points*
Me: *thinking* Hold on, let me stretch my neck out like Elastigirl for ya...
But aside from all the custy stuff, the big perks about my job are the awesome coworkers and the fact that I get in the park free with free parking! And the employee discount is 15 more than Ross'.
That's all folks!
Pray that I don't blast problem custys with hot foaming soap water!
Now that I think about it, I want to add one as well:
V: Trust your driver, the person CLOSEST to the speaker, to give me the order.
I'm sick of having to strain to hear the order because the person in the passenger side just can't bear the thought of anyone else telling the speaker what their order is. Consequently, I may end up getting something wrong or not hear something because I can barely hear what you're saying!
So many times when I'd have that happen I've wanted to tell the person: "Can I PLEASE have the driver give me the order, as they are closest to the speaker and I can hear them better?"
(Wasn't allowed to because I'm very very blunt and have a way of managing to be rude at times.)
I'd like to add a couple to the list (used to work at that place with the yellow logo that's taking over the world). Our store had a 24-hr drive-thru and was on the edge of a "welfare district" so there were quite a range of customers. I worked the 10pm-6am shift. :(
M: YOUNG WOMEN: Please do not shriek or scream or squeal when I'm trying to take your order. I know its really exciting going to Maccas at 2am after a night on the town. But, making my ears bleed from your screaming isn't gonna make me treat you kindly!!! I'm shitty enough at that time of the morning anyways. If I need to tell you all to STFU at least twice then you run the risk of me refusing service... in fact I have my manager's permission to do so since everyone in the store was wearing earphones and they are all now half deaf.
N: Listen kid, the menu board - with all its pretty pictures - is just two foot away from your car, please read it for yourself. If you're too dumb (or drunk) to read it, then do you really think you should be driving?? I don't care if your too lazy or too "special" to read it. Your holding up the line and I... really... don't... have... time... to... read... the... entire... menu... and... all... its... options... out... to... you!!
O: I'm sorry that I didn't smile at you sir. Its just that its 3am, I'm sleep deprived cos I work two jobs and the last three cars before your were complete and utter wankers.
P: We keep the local police on speed-dial. If you break either rules M or N then I will take great pleasure in dobbing you in as a suspected drink-driver. The cops are bored at that time of the night and are likely to give you the full treatment...drugs, alcohol, ID checks, road worthiness..just for shits and giggles.
Q: Lady, and I use that term loosely, I didn't get your order wrong because I'm a moron. I just couldn't hear you over the top of your six wailing banshees in the backseat. No I don't think they'll quieten down, especially not when you scream at them to "Shut the fuck up or I'll break your fucking head." I'd say they've all heard it before and don't give a dam.
R: Yes, I know you were waiting in line for the last five minutes. Saturday night is our busiest if the week, we only have one drive thru and a minimum of staff. Surely you could have used that five minutes to decide on your order (its not like we have a huge menu). The drive thru is moving slowly because everyone else in the line did the same thing you just did... bitched at me for slow service, then took five minutes making their selections.
S: Decide who is paying and how before you get to the speaker box and let me know then. Don't wait till you get to the cashier window to decide you all want to split the bill. That means I have to waste your time while I wipe your order and re-enter it as multiple linked orders, while letting kitchen and front window know what's happening so they don't cook too much food or stuff up your order.
T: Don't come thru my drive thru if you're planning on being an idiot. What makes you think I want to see your naked body.... or why you think I'll think its funny if you add Mc to everything (McFries, McCoke, McKetchup).
U: The rule of the drive thru is "no car, no order" for safety reasons. I don't what to have to go out and scrub your blood off the concrete. No, a shopping trolly does not count as a car.... nor a wheelie bin... and you won't fool me by crouching in front of the window holding an imaginary steering wheel and going "Brum, brum, brum."
McD's is currently doing a promotion where you buy two sandwiches from a 4 item list for $4. You can buy any combination of the four, so that means if you want two Big Macs, it's $4, or if you want a Big Mac and a Fish, it's $4. Most of these sandwiches by themselves are nearly $4.
The way the registers are set up is that we have a button for each combination that are all priced at $4. Meaning I have one button for a Fish and Big Mac, and one button for Quarter Pounder and a Big Mac. I do not have separate buttons that I can press to put in a combination, where each button is priced at $2 (such as if a customer wanted a Mac and a Quarter, I would have to press two buttons, each priced at $2) Nor do I have any discount buttons to make any of the combination buttons $2.
Now, if you want just a single Mac, or a single Filet, you have to get it at normal cost, which I mentioned above, cost almost $4 anyways. There is no way around it; the higher ups made that decision, and since I am a slightly elevated peon, I can not change anything about it.
I don't mind people asking me about the promotion and it's limitations, and getting slightly upset over it. Yeah it sucks, but again, at least you asked nicely.
However, this one guy yesterday took the cake. He ordered four dollar sandwiches, and then "I'll have the Mix-N-Match, a Fish sandwich."
I stood there for a good ten seconds before asking him what his other sandwich would be in the promotion, which 10 seconds is a long time for order taking time. I inquired what his other sandwich would be, and he looked bewildered that I would even suggest such a thing! He seemed as if he didn't even think of the other sandwich option, so I suggested another Fish sandwich. He agreed, after asking how much a single Fish would cost.
After I told him, he handed me the money and said something that really irked me. "You know, last time they gave me one Fish sandwich for only $2." Implying that I was overcharging him before I asked what his other sandwich in the promotion was.
I told him that was physically impossible with our register system, and he said one more time, "They only charged me $2!" (By the way, the difference in price he was paying with two Fishes vs. 1 fish was a grand total of 65 cents, compared to what he was trying to make me have him pay, which would have been a difference of $2).
Like I said, I don't mind people asking me "Hey can I get *insert sandwich from promotion* for $2 if I only get one?" but blatantly telling me, who is second in command at this store so I know my shit, that we do charge only $2 for a sandwich and clearly trying to make me cave and rip me off is absolutely ridiculous.
It just annoyed me that he tried telling me that he got it for two dollars last time. There is physically no way the employee could have done that, even having access to every single discount button on the register. They could have made the two/four sandwiches free, but they could not have made one sandwich two dollars.
Eventually, he accepted the answer, got his food and got out of my store. So in the end it was all good, but it left me extremely annoyed that he tried pulling that scam on me.
From Reddit: My friend doesn't like sesame seeds, so she asked for a burger made with two bottom buns. This is what she was served...
Another Redditor offered a possible reason for the burher FAIL:
McDonalds employee here. I (the person who makes your burger) will get a message saying cheeseburger + two bottom buns on my screen. Makes sense what they've done.