I worked at Golden Arches in high school, and this woman ordered two 20 piece chicken nugget meals, supersized. [because that was still around back then]
Anyway, she gets to the window, I hand her her stuff, and ask if she needs anything else- she looks in the bags and demands more sweet and sour sauce. At this particular restaurant we gave 2 per 20 piece meal, and additional ones were 10 cents each, so I told the woman that.
Without warning, I was hit in the chest by the woman throwing the entire drink tray back at me point blank, followed by the bags of food, then by the woman trying to crawl out of the car to physically assault me, calling me names and threatening to kick my ass. I tried to close the window on her, but she had the anger of... a person furious about 10-cent sauce cups, I guess.
My eight months pregnant manager had to come flying out of the back booth where she was working and directed one of the other employees to call the cops while she was yelling back at the woman. The crazy climbed back into her car and peeled out of the drive-thru as soon as she heard that the police were on their way.
I was sent home for the rest of the day, probably because I was standing there in a state of wide eyed shock. [This happened shortly after being promoted to drive-thru.]
Before that, same restaurant, I was pulling some guys order and there was no one on fries, so I was pulling a hot basket out of the oil when this dumbass new employee comes running through carrying a mop at an angle. She hits the basket as I'm turning, and it gets pressed into the side of my arm.
Burning hot oiled metal. Right on my arm.
She says "oops" and keeps running.
I put the basket on the hook over the vat and go report to a manager as per protocol; she takes me down stairs and gets burn cream on the area [which is the whole side of my arm] and tells me to let her know if I need to go home. We walk up the stairs and as we get to the top, she stops me and tells me I should go home and go to the ER.
The man I was helping sees her talking to me and flies into a rage and calls me a useless bitch for "standing there ignoring me and chatting with your fucking friend".
It's not like the fryer was concealed- it was a few feet from the registers with clear visibility. My manager dragged me over, refunded him, and showed him my burn, ripped him a new one, and told him to get out. [I had a nice scar from that for a long time, but it's almost invisible now, thankfully.]
I work at Golden Arches, and one day a person came in and asked for a pickle wrap. Now, it is important to note that none of our wraps have pickles in them. (I know because I work both front and back regularly.)
I told him as such and he started to get quite frustrated and kept asking for a pickle wrap. At this point I'm getting a bit confused and annoyed so I offer him one of our other wraps but tell him that I could put pickles on it it he would like.
That didn't help because he got even more mad and demanded that I give him a pickle wrap. Eventually he storms off quite frustratedly.
It wouldn't have been too bad, it's just that he was completely uncooperative in that he did not give me any more info on what he wanted other than that he wanted a 'pickle wrap.'
I'd love to tell some people that this isn't Burger Peasant and that you can't always have it your way. I'm fine with one or two or maybe three substitutions but if it's more than that, I want to tell them to FUCK OFF AND MAKE YOUR OWN FOOD, YOU PICKY PIECE OF SHIT.