There is no set-in-stone standard in the fast food industry for what constitutes a “small,” “medium,” or “large” drink, so sizes will inevitably vary from eatery to eatery. But if a company sells you a “22 ounce” soft drink, it best come in a container that can hold that amount of fluid. However, this doesn’t seem to be the case at Arby’s.
Consumerist reader Michael recently bought a small drink from an Arby’s in Ohio. And printed right on the Arby’s-branded paper cup it clearly states “22 oz.”
But then Michael noticed some text on the underside of that same cup that states “21 oz.”
Since you can’t put 22 ounces of liquid into a 21 oz. cup, Michael busted out the old measuring cup to confirm that the cup does indeed hold the smaller volume of liquid.
Michael says he’s not terribly upset about the shortchanging — after all, 21 oz. is still quite a bit of drink for a small size — but it does bring up the question of how widespread this particular apparent mislabeling might be, and how long Arby’s has been selling drinks in these particular cups.
To see if this issue was relegated to just the franchise visited by Michael in Ohio, we sent a Consumerist reporter to buy a small soda at an Arby’s in Arlington, VA.
Lo and behold, these cups also stated 22 oz. on the outside of the cup and 21 oz. on the underside. And the measuring cup test confirmed that the Arby’s cup could only hold 21 ounces.
We also looked at other sizes of drinks available from Arby’s, but only the “22 oz.” cups were different from the size printed by the manufacturer on the underside.
When reached for comment on this issue, a rep for Arby’s would only tell Consumerist, “Thank you for bringing this to our attention. We are looking into the matter.”
Fast food customers already get less than they pay for at the soda fountain thanks to the huge volume of ice used to water down most soft drinks; no company should be using mislabeled cups — which could be in violation of the law — to give customers even less value.
We have brought this story to the attention of the offices of the Attorneys General for Ohio and Virginia to ask which, if any, state laws might apply to the labeling/size of fountain sodas and where consumers in these states can go if they believe they are being shortchanged. If we hear anything back, we will update.
From Reddit: Working in the food court isn't too bad... Not since we got the new registers installed.
Trader Joe's, Hostess, and Nabisco are running to their test kitchens. God help us!
Will you be trying the Chestnut Praline Latte?
From Huff Po: Forget Pumpkin Spice Lattes, there's a new holiday drink in town. Start gearing up for the Chestnut Praline Latte, Starbucks newest, nation-wide addition to its seasonal menu.
Starbucks confirmed to HuffPost Taste via email that the company will unveil the drink on November 12. We're taking that as a cue to usher in the unofficial start of winter, since seasons are now basically determined by the release of Starbucks drinks (we're looking at you, PSL).
Though the Chestnut Praline Latte first debuted last year in a few select cities, this is the first year that it will be available nationally. The image below is of last year's Chestnut Praline Latte cups. This year's cups will debut November 1, a few weeks before the actual drink makes its appearance.
The coffee chain also released a statement saying that the Chestnut Praline Latte will mark the "arrival of the first new holiday handcrafted beverage in five years" for Starbucks. The latte will join the Gingerbread Latte and Peppermint Mocha on the winter drink menu.
From Viral Viral Videos:
Sacha and Cedrique of Life Hunters visited a food convention in Houten in the Netherlands to prank some self-proclaimed food experts. Most chefs at the convention had high end restaurants and were serving organic, healthy foods. Surely people at the convention could tell if they were being fed McDonald’s, right?
The viral video is in Dutch so make sure to hit the ‘CC’ button at the bottom right of the video player to turn on the English subtitles.
It’s been the source of endless debate: which fast food chain has the best burger and fries? According to a YouGov poll, over a third of Americans say McDonald's MCD +0.36% has the best fries. The same can’t be said for the Big Mac though, which is trailing in the popularity stakes.
The battle for the best burger is split between Burger King and Five Guys, garnering 15 percent of the vote. McDonald’s beef burgers trail some way behind with just 7 percent but the superiority of their fries (34 percent) is something nobody else comes close to matching. Burger King fries were voted the best by just 10 percent while 9 percent favored Five Guys.
Fast food is big business in the United States, generating some $191 billion in 2013.