There was a story about a guy from before my time at the Golden Arches. He apparently boasted that he used to go in the freezer and 'spank the monkey.' Let's just say that story used to make the newbies very wary of any icy patches on the floor.
There was a couple of teenagers that decided to get hot and heavy... in a corner of the front counter, during the dinner rush. They thought they were okay since they were partially hidden behind a drinks fridge. They kept their job but got split up into different shifts.
Theft was also rampant. It got so bad they tried putting padlocks on the store room and the walk-in fridge and freezer. You were supposed to have to go find a manager to unlock it if you needed to fetch something.
That didn't last long before the managers just used to hand you their key. Then they just left the thing unlocked during the quiet shifts (ie. when the teenagers weren't there. Like kids are more likely to steal stuff than us adults!!
During my time two guys were sacked for theft. The two boys were tasked with arriving early several times a week to unload the delivery truck. Apparently they got caught for nicking an entire carton of frozen chicken nuggets.
A couple of others got warnings for "accidentally" handing out extra burgers to their friends.
I have a story to tell you of closing my former McStore. Only, it's not the stories that have been told so far revolving around crazy customers. My problems were internal. My store closed early on Christmas Eve and I was always the manager stuck on that closing shift since I was one of the strongest and best managers they had. Yet every single year I would get screwed on Christmas Eve and then get yelled at despite me pushing myself to the limit, sometimes working for 10+ hours on the days I was scheduled for 8.
Why would the best manager get yelled at though? Because they set me up to fail. Every single goddamned year. They would understaff me so badly that we couldn't even run our store properly. Every year, while making the schedule, they would pull up last years sales and see them and totally disregard them, thinking "Oh it's Christmas Eve, it's going to be slow!" ignoring the fact that the Mall is two doors down and has no McStore in it, and Walmart is right down the street, Target as well, but in the opposite direction. So we would always get the last minute shoppers, or the people traveling to their X-Mas Eve dinners who still had a decent ways to go but didn't want to fill themselves up so they would stop in for a snack.
So anyways, we would be busier than they expected, and I was supposed to close the whole entire store with two other employees an hour after we shut down. This was literally impossible. In theory, the front was supposed to be completely 100% stocked up and ready so that the opening shift didn't have to do jack shit, with the lobby being 100% cleaned and ready to go by the time we shut our doors. This way the service person could work on dishes. The grill guy was supposed to have everything sent back before doors closed so dishes could be worked on and they could get the grills cleaned and every thing lined up, again so that the opening shift didn't have jack shit to do. Me? I was supposed to close the system down, take care of cash and paper work, and then help them.
Well, that's what was supposed to happen. The problem is, we were supposed to do everything that normally we did on the overnight (span of 8 hours) in one hour. My store manager expected us to do a lot of the work before we closed the store, but when we are taking care of our customers instead of cleaning and sending back dishes, what the hell are we supposed to do? And of course, we were designated detailed cleaning tasks because we were "supposed' to be slow and the store needed cleaning
Inevitably, come closing time, we would shut the doors, I would run and work on cash as quickly as possible, hoping to god there was no issues to hold me up. Half an hour later I would run and help the grill close down, then run and help the service person fix their area, and then help with dishes. Usually it took us about two hours, sometimes more. And every single goddamned time I would get yelled at.
"Why were you out at 10? You were only scheduled until 9!!!"
"Why was the lobby floor not deck brushed?!?!"
"Why was there a fry on the floor?!?!?!" (seriously, if I left one fry accidentally on the floor, I would get bitched at like it was the end of the world. I am not even exaggerating)
Oh, sometimes they would schedule one more person with us, who left right as the doors closed, but something would always happen to them. Either they were sent home early for misconduct, or they would call in sick and they wouldn't replace the shift, etc.
The last Christmas shift I closed, before I left that store, I literally cried. The store manager had to go in a few hours after we left due to an alarm issue. She flipped out about "The state of the store and it's horrors" on Facebook and I literally just sat there crying after I read it because I spent almost 11 hours trying to get it decent and in shape. I sat there blubbering like an idiot, and my now-husband was furious because he was there. He saw me running around like a chicken with my head cut off trying to clean. Hell, he even helped me!
I am so glad I am not there anymore, and that I am with the King of Burgers. So far I have closed on Thanksgiving and Christmas there, and we always had 5+ closers, after the doors close, because they understand it takes people to close the store! I literally had tears of joy when I saw those schedules and how many people were on to help close the store. I felt so spoiled to be blessed with staff! And we all busted our butts so we were able to clock out early!!!
DMCBRIDE2012 response: Long time subway employee here. Yea its annoying, but that's a quick cleanup. Just pick the trash up, move the chairs, wipe the table and sweep. That really isn't even too bad. At this point, there are only a few things customers can do to really piss me off: