It's Canadia eh, in a much better mood. For those that did not see my comment from my previous post the very next day I was called and offered a job at a Dollar Store which will lead to management down the road after I have basic training!
I was counting my lucky stars because I had an interview in about an hour and a half at the Ever so awesome P.C.C.C so I woke up feeling amazing. I know in a good portion of my posts I've seemed a little dramatic, but I would love to thank you all for the support, it's really picked up my spirits since I started posting and I'm slowly getting happier.
However down to business. These two stories both happened in the Drive Thru of P.C.C.C or Popular Canadian Coffee Chain. First one, I kid you not, is true.
At P.C.C.C I rarely had Drive Thru shifts because of how strong I was on the counter but in some cases I would be put in Drive Thru if the staff wasn't strong enough. So for the afternoon for example they would have 2 strong people and 2 average or so workers working the front. It was the beginning of the evening about maybe 8:00PM and we got a beep. So I answered;
Me: "Welcome to P.C.C.C this is Canadia how may I help you today?"
Custy: "One second please!" [commence talking for about 15 seconds]
Me: "Sure thing just give me a shout when you're ready." Custy: "Okay we're ready!" Me: "What can I get for you today?"
Custy: "What's the difference between your steeped and bagged tea?"
I was thinking that's a little weird; "It's the same tea, ones just already brewed the other comes in a bag that will slowly add the flavor of the tea to the cup."
Custy: "Okay we'll get 2 Medium Steeped Teas and 2 Medium Bagged."
Me: "Perfect, your total comes to [insert random amount here] please drive through." I turn to my coworker. "How much you want to bet she's blonde?"
She gets to the window, and my coworker has made her drinks. Sure enough she has blonde hair, I smirk and take her money before beginning to hand her the drinks. She takes the first two before pausing, looking between the two. She's holding one bagged tea and one steeped. Confused she turns back to me.
Custy: "Which one is bagged?"
That was the first time I was ever truly stunned by a customer. I stood there just looking at her with disbelief thinking of how I'm going to answer this without being a smartass. All of them were black, and the bagged ones have the tea bag hanging freely from the lids. Meanwhile, she's looking at me expectantly. "The one with the bag in it."
Custy: Realizes what she's just said and everyone in the car erupts in laughter with her. She apologizes and drives off with her drinks.
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The second story is a pet peeve I'm sure some of you can relate to. It's something that happens every once in a while but when it does you just end up laughing about how worked up the customer gets.
Me: "Welcome to P.C.C.C this is Canadia how may I help you today?"
Custy: Blueberry Tea please 2 milk."
Me: "What size would you like?"
Custy: "Blueberry Tea with 2 milk."
Me: "What size would you like?"
Custy: "Blueberry Tea with 2 milk!"
Me: "Miss what size of cup would you like your drink in?
Custy: "Oh...medium!"
-- Canadia
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