All these lovely bathroom related stories got me thinking back on some more of my own experiences at the gas station. I've heard similar horrors from my coworkers, but I don't recall having to deal with the dirty kind splattered everywhere. Although, for the male crusty population, the gaping hole with water in the bottom is where the waste goes. And yes, I mean both the standing and the sitting kind. But for this story it actually worked in my favor.
It was my turn to clean the bathrooms, and I walked into the ladies bathroom (the only time it was safe for a guy to do so) and the occasional paper towel or toilet paper scraps were on the floor. Disgusting, but not surprising. I started going through the stalls for trash and noticed a peculiar piece of paper in the bottom of one of the toilets. It turned out to be a five dollar bill. I was baffled. Five dollars isn't something a normal customer would leave behind on purpose (considering a lot of people had to have their smokes).
The water was "clean" and since I had gloves on I decided to claim it for myself. It paid for that night's dinner (of course no discounts for the people who practically run the store). I showed it to my coworkers, and they just laughed at the weirdness over it.
For those concerned, yes I washed my hands before eating my meal. I even drowned the bill in Lysol before paying with it. Being a starving college student, five bucks got you fed for a day.
And speaking of trash, in general, if you ever find a used vibrator, or a broken bicycle with ants and chocolate all over it at the trash can (outdoors thankfully), get a power washer.
Everyday you learn something new, well I learned what a vibrator was for that day. No joke, I was so naive in the aspects of the "gutter mind" I had to ask a coworker what I was looking at, and she filled me in on the details (ugh).
Also, a hose doesn't do much when it's summer time and the melted chocolate is crusted to the sidewalk. Later I'll tell you about some jackass crusties who needed a crash course in manners and education but for now may all your customers not be piggy, wasteful blockheads.
I had a customer threaten me with the not shopping at my gas station anymore. Joyously, he really has followed through.
This asshole would insist he wanted a certain type of lotto ticket, glare at us while we printed it out after we made him confirm multiple times what he wanted and then insist we printed the wrong thing when he's handed the ticket.
He finally stopped coming after I charged him 25 cents for a gift card because he refused to go to his car and get his old one.
When my assistant manager backed me up, he said he would never come back.
It took everything in me not to say, "Good. Please don't."
Speaking from my time as an assistant manager at a gas station, any customer who even started yelling, screaming, or otherwise verbally abusing one of my employees would have been shown the door by the police, and informed that her/his thousands of dollars would no longer be welcome at my store.
In my humble opinion, any manager or supervisor worth the title would have done the same thing.
In fact, I have, during my stint in management hell, 86'd numerous people from the property for that kind of crap. It usually came right after the cashier asked for ID and the person could not provide it on an age restricted purchase.
And my employees had standing orders to first call the police, then me, regardless of the time, if I was not in when the excrement hit the air circulation device.
Reading these stories on your site just sometimes gets my blood boiling. I served in management, and I just cannot comprehend how you can allow your employees to be treated like that. I certainly cannot fathom why you would either do nothing to discourage it, or worse, take the crusty's side.
Without customers, the store won't make money, but without employees, the store won't be able to open or exist.
Probably on the wrong site for this, but managers, stand up for your employees. If the customer is an abusive douchebag, remove them from the store, and tell them to take their business elsewhere. To all the managers out there: Good God, grow a pair. Where would you be without your employees?
--Johnny, the Homicidal Former Manager Turned Tech Support Slave
Reddit: Somebody guffed! I did go inside after and let the women know, luckily she had just done it so i was the only one to get the "discount".
I've been a long time reader of RHU, but this is my first time actually posting something. I am an assistant manager at a gas station (and have been for a year), and given my history of being known more or less for being the one most likely to handle crusties by making them the ones who feel like idiots, not to mention that I am the only female at my location who bothers to wear makeup, do her hair, and generally makes an effort to not look frumpy, you can call me Assistant Diva.
I could begin with a plethora of stories, but I think I will simply start with a N.A.T. tale:
We had been having an issue with drive offs because our company refuses to switch us to prepay only. As such, when we have drive offs, they are usually of the variety that just keep coming back to hit us over and over again. It is our policy to file a drive off report, but after that, it is all up to the LPD to take care of it.
There is a specific woman who has multiple SUVs who I will henceforth call Trail Blazer Bitch because that is the one I tend to recognize. Well, I see TBB come up to the pump and start pumping. As the protocol says, I greet her over the intercom and invite her to come up to the kiosk once she is finished. I am, of course, ignored, because don't you know, if they do not acknowledge I am there they will not get caught!
I decide to go out to the pump, pretending to be checking my trash and signs, and end up literally STANDING by the trash can, watching her pump. I have her license plate already memorized, and I knew her description, so I was openly looking at her to get a clothing description, and then I waved to her passenger, who kind of gave the awkward wave back.
As she hung up the pump, she turned around and uttered a very ladylike "Shit!" You see, I caught her doing this with her last car, which accidentally got its rim cracked because she had made a getaway on a flat tire. So I waved at her, all Customer Service Friendly.
"Hello, you ready to come pay up front?" I asked.
TBB kind of just stood there looking like the kid who got caught with the cookie jar and said, "Yes."
I waited for her to grab her purse before turning to return to the kiosk, but before I knew it, I heard the Trail Blazer start and off she went.
One of the ladies who just finished pumping offered to go after her, and I told her she doesn't have to, but because she offered my faith in humanity is a little bit restored.
Bitch still owes us like 400 dollars, but she hasn't returned since.
If I see that Trail Blazer off the clock and out of uniform I would totally like to take care of that windshield for her.
So, due to a doctor’s appointment and a little scare with possible infection and popping stitches (I’m fine) I was 20 minutes late to work. I called ahead so the manager was cool with it. When I got in, I see Shift Leader 1 recounting the registers from day shift in the break room.
…why wasn’t she in the office?
I also noted she didn’t have the office key. I wondered if something was up, but before I could say anything, the manager stepped out of the office as I walked past the door. She told me "Don’t go in the office. Tribal and [Corporate] are in there."
Uhm, WTF is going on?!
I clocked in, took a register that my shift leader had JUST finished verifying and went up front. One of the office ladies was doing full on inventory. The shelves were almost completely bare, but I was instructed to NOT stock any product. I could grab it from the back to sell it, but do NOT, repeat DO NOT put it on the shelves.
When the Shift Leader came up to check on us, I asked what was going on.
Flashback somewhat related to the story, PotterGirl (I’ve only mentioned her once or so, she’s become a full on menace) got pissed at SignGirl. PotterGirl is notorious for showing up 10 minutes after time to clock in and comes up to relieve us at nearly 10 till, leaving us only 10 minutes to count down well over $5000 and verify before we can leave.
SignGirl got in to it with her, and when she went to retrieve her things, they were gone. Her eCig was missing, and when she asked where it was, PotterGirl shrugged and said "Well, Giggles smokes. I bet she stole it."
No one was having that, and the Shift Leader for night shift found the eCig hidden in one of the trashcans… along with 2 unopened cartons of cigarettes.
Now, it’s related to the story.
I asked if having both Corporate and Tribal Police down was over the eCig mess and was told probably not. Then I laid out my reasons for thinking PotterGirl was going to be fired.
2- When Corporate comes down to view the cameras, it’s an employee issue. Someone pissed off a customer somehow or other. That worries me, but in the 7 years I’ve been there, I only piss people off when I know my manager would have my back.
3- However, when it’s BOTH Tribal AND Corporate, it’s an employee theft issue. And we’ve come up $4000 SHORT on inventory.
My Shift Leader said, "Well, they can’t fire PotterGirl. She has a CDIB (Certificate Degree of Indian Blood) card."
"No, no, [MANAGER] can’t fire her. CORPORATE can."
IN WALKS THE WOMAN OF THE HOUR! On her day off. She storms through, doesn’t look at any of us and makes a beeline for the office. This just reaffirms my suspicions. Nearly 20 minutes later, she comes out from the back, storms out and speeds off.
The next night, she didn’t show up for work.
I’m waiting for confirmation on my suspicions that she was fired for theft before I break out the party hats, though. She could have just been suspended.
More as this develops!
--Terah The Gas Slave
I got stuck in the gas station for Christmas. Mostly because my shift leader forgot I can’t work in the cooler because of my stitches. By the time she realized, though, we were already on shift so whatever.
PIZZAS OUT THE ASS! Come ON, who the FUCK wants gas station pizza for Christmas?! GO EAT A HOME COOKED MEAL WITH YOUR FAMILIES!! I got nowhere near Foofy’s record of 76 Pizzas from last Christmas, but 20 was enough for me.
Also, beer, beer, and MORE beer. We can sell beer on Sundays and Christmas. We NEVER stop selling beer except for between 2 and 6 in the morning. All day long I had to answer the phone to the question "Are you open today? Can you sell beer today?"
At one point, I was answering with, "[Hello], [Store] we are open and sell beer today, how may I help you?," but I stopped when people STILL said "I have a question. Are you open today? Can we buy beer there?"
And then we had the father of all idiots come in.
Idiot: So, you know why your beer is so watered down, right?
Terah: …okay, I’ll bite. Why?
Idiot: Well, you’re on a reservation. And it’s illegal to sell REAL beer to the Indians, so you sell ‘Fire Water’ to them.
I bit my tongue and waited until he left.
HOW MANY FUCKING TIMES DO I HAVE TO TELL PEOPLE?! We are NOT on a reservation! We are NOT ON a Reservation! WE ARE NOT ON A FUCKING RESERVATION AND THERE IS NOT ONE IN THE STATE!
I HATE THAT STATEMENT, I WANT TO PUNCH BABIES AND SET KITTENS ON FIRE WHEN I HEAR IT!
Merry fucking Christmas.
--Terah The Gas Slave