A little story of how being polite got my mother little goodies. She was in McD and getting a late supper for us, after an eye appointment. Pretty hectic there, typical evening rush and she was at the register manned by the manager.
Takes a few minutes to get the stuff together. Manager apologizes for the wait and she says, “It’s okay. I’ve worked here 34 years ago myself, I know how busy it can get.” Manager goes back to finishing the order and brings the two shakes. My mother looks at the non-strawberry one and asks if it’s chocolate as she ordered. Nope, he accidentally gave her a vanilla one. The manager offers to make a new one, but mom tells him to not mind. She has a bus to catch.
And the manager was apparently so grateful that my mom did not yell at him and was, frankly, just a decent human, he put some of those little packages of children’s candy into the takeaway bag. Not being a bitch got my mom some little dessert as a reward.
Former McHell Manager here, ranting about people not reading everything.
My job has an incentive for people to go online and complete a survey to tell us how we did. The incentive is if you buy any size fry and drink and complete the survey, you get a choice of one or two sandwiches for free. This says so very clearly on the back of our receipt where it says "Get a free sandwich" and right underneath, in ever so slightly smaller letters (and I mean ever so slightly) "When you purchase any size fry and drink" Enter Reading Is Hard Lady.
RID: I'd like a *insert chicken sandwich here*
Me: Sure, anything else?
RID: Yes, I have this coupon *hands me the receipt, which has the confirmation showing that she completed the survey*
Me: Not a problem. What size fry and drink did you want?
RID: What do you mean?
Me: The coupon says you can get a free sandwich with the purchase of a fry and a drink
RID: (Up until this point, she was pleasent. Now she just becomes downright rude) What's the point in giving me a coupon for a survey if I have to buy stuff with it? Fine! A large fry and a small drink!
Me: Okay, your total is $4.08
RID: God that's such a ripoff! You don't even save anything!
Me: Actually the *sandwich* is almost $5, so you're saving that much
RID huffed at me after I said this and walked away to await her order. This was during a busy period so I kept on taking orders while someone else filled them. A couple of customers later she walks back up to me.
RID: Can I get my *sandwich* plain with only cheese?
Me: Sure, unfortunately it would cost 30 cents for the cheese though (Which I realize now I was undercharging her, since two slices of cheese usually come on this particular sandwich if they get cheese, so it would actually be 60 cents)
RID: Are you fucking serious?!?!? Never mind!!!!
She stormed away from me and sulked by the wait area until she got her food. I later went out to clean the dining room and saw her stomping around in a huff because dear ol' her didn't get her way.
Now you may be thinking "But it's just cheese, who cares if she's not getting anything on the sandwich?" but most fast food places charge for cheese. Sure you're going to have the anomalous one here and there that doesn't, but most chain ones do. In fact, I don't think I've ever been to a major fast food place that does not charge for cheese if the sandwich doesn't originally contain it.
But most of her temper tantrum could have been avoided if she just actually read the receipt past the "GET A FREE SANDWICH!" point.
Of course she submitted another survey (from her daughters receipt, because you can only technically use these surveys once per month) and gave us a horrible review on bad service....all because she cannot read.