During my first few months as a sales associate for a Wireless Company, I worked with a GREAT manager, we'll call him "Casselhoff" (that was our nickname for him). I had to work Mother's Day, since I was not yet a mother (or MILF), and the mall was pretty busy with last-minute procrastinators and shoppers.
For the first half of the day we were slammed with upgrades and new activations, and once mid-day rolled around, it was pretty slow.
We sat there, literally, doing nothing, when a little old lady walked in. Older custys weren't too difficult, so Casselhoff told me I could go ahead and help her.
"Can I return this car charger? It stopped working yesterday," she told me.
I noticed she was holding only the car charger, no packaging, no receipt.
Car chargers are honestly a rip-off. They cost about $29.99, when most retailers pay only $.79 a piece for them (HONESTLY, you're better off buying one for $5 at a flea market). I referred her to Casselhoff, as sometimes, we're pretty flexible with exchanges for nice custys.
"Ma'am, I'll be happy to exchange this for you, but I can't return it without the packaging or receipt," he told her, nice as could be.
This is when that little old lady went from sweet to sour in a matter of seconds.
"I DON'T want another piece of junk, I want my money back!"
He again, told her that he would exchange it for her, offer her a different accessory if she wished, but he COULD NOT return it without AT LEAST a receipt. After all, we had no idea if she bought it from us, or the other "Singular" store upstairs.
She grabbed her bag up off of the counter and in her Scottish accent yelled (so loudly the custys at the cafe across the hall could hear", "I could just wrap this around your NECK!" and then threw it, narrowly missing my head as I ducked behind the counter to miss the projectile charger.
She stormed out of the store, but before she got totally out, Hoff channels Mel Gibson, mocking her Scottish accent...."They'll never take our....FREEDOM!!!" he yells.
The little old lady mumbled something to the effect of "you smart-ass kids", and shuffled her way out, but we never saw her again.