My parents and I once got stranded in Belgium because it was snowing so hard that you couldn't see more than a few feet in front of you.
My mum joined the queue at a help desk, and when she got to the front, my mum was very polite and told her not to worry because it wasn't as if she could control the weather. A lot of other customers had been shouting at the poor girl like it was her fault it was snowing.
We were given the name and address of a hotel close by, and went off on our merry way. But while Mom had been in line, my dad and I had been sat close enough to the help desk to overhear people. We realised that everyone who was a complete bell-end was told to go to Hotel Shitface and everyone who was nice was told Hotel Yummy.
A couple of hours later, we were in the gift shoppy bit at Hotel Yummy and overheard the man behind the desk say to his coworker, "Yeah, the Help Desk at the airport have been sending all the assholes over to Hotel Shitface again, and I'm fairly certain they know Hotel Shitface is full already!"
I'm literally a Jack-of-all-trades and I've dabbled in just about everything including customer service. Quite a while ago I found myself squatting in Las Vegas with a friend as I lived off my fat severance package from a sweet gig I was recently let go from. As I figured out my next career path, I took a blow away job for a big Casino Hotel. I had managerial experience so I was hired as the Lifeguard Supervisor.
My job entailed me to be in a suit and tie rather than swim trunks and sunscreen. I did the schedules for both Lifeguards and Hotel bar staff, ordered supplies, maintained the deck; basic paperwork bullshit. Another part of my job was to write up the reports when a Hotel Guest got injured and the facts/reasons behind it. Insurance fraud is a HUGE thing with Casinos and guests are looking for a hefty payout for the stupidest petty reasons.
I can share many many experiences I had with fake injuries, the one that was the most bizarre and rewarding has to be this story. FatRedneckBitch (FRB) and her family had been staying at our Hotel along with her three brats and drunk gambling husband.
FRB and her three brats were out on the pool deck and she is notoriously lazy. Making the staff wait on her hand and foot, getting her extra towels, ordering drinks then taking them back because they don't taste right (basically free gulps of alcohol, we caught on).
Uncharacteristically she starts pacing around one of the spas that's off to one of the sides of the massive pool area. She is looking around like a teenager about to get caught stealing something and catches the eye of my Lifeguards. He radios me in and I start monitoring the Cameras.
These are stationary cameras (not like the typical full range motion cameras like in the casinos) but I can do partial zooms and pivots on camera's 1, 8 and 11. I don't have a view of her so I have to do a 180 degree (upside down) pivot of camera 11 to spot her and she is clearly acting suspicious. After about 10 minutes of her looking around to see if she was being spotted, FRB totally pulls one of these moves and does the most pathetic excuse for a broken leg imitation you've ever seen. She's screaming bloody murder and the lifeguards call me in and I dial 911 before I leave my post. (Intuition on these things, I tell you...)
I've dealt with fake injuries many times so I handled everything professionally and by the books. I arrived, cleared the area, brought the First Aid kit, stabilized the fraudulent bitch victim and designated my staff to do their duties. She was complaining that her leg was hurt but she could "walk it off" (Classic negligence-from-the-Hotel-staff case). I took pictures of EVERYTHING and wrote down word for word FRB could tell me. (Seriously, why don't these frauds cases ever shut-the-fuck-up, they would win if they didn't open their mouths) She changed her story twice before settling on "Tripped over a crack in the cement."
The Paramedics arrived and she was rushed over to the hospital along with her three brats.
Months go by and the evitable happens, the Hotel is getting sued by FRB and her ambulance chasing attorney who claims her "Broken Leg was caused by negligence of an unkempt pool and a gaping crack in the cement." I file ALL the paperwork for the Hotel attorneys and made a copy of the WHOLE INCIDENT caught on camera (albeit, upside down).
I'm good buddies with the Hotel Attorney's and they tell me that I wasn't needed to show up as a witness in court because the judge threw out the frivolous lawsuit before a motion could be set. One view of the camera footage and my detailed documentation of what FRB said sealed the case before it even took off.
She was attempting to sue for $500K medical expenses plus pain and suffering. Laughable!