Retail Hell Underground

Hotel Hell: The Not-So-Glamorous Life Of A Housekeeper Part 2

StarShoes here, with a few more stories from Hotel Hell!

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The Construction Worker

This was on my third day of work. I’m in Indiana, so the two seasons are winter and road construction. It’s finally gotten warm, so construction is back in full swing.

The workers, for their own convenience, tend to rent hotel rooms near the stretch of highway they’re working on. There’s about a mile of work between the exit for my hotel and the next exit, and the hotels at my exit are a lot less seedy.

Construction workers are pretty cool, they usually just come in, drink, sleep, shower, and go back to work. My partner and I ended up cleaning one of the workers’ rooms, and it grossed me out a little but wasn’t unmanageable.

Because I’m not trained on bathrooms yet, I took care of all of the main room. On one nightstand was a tray with two complete, mostly uneaten breakfasts from the breakfast bar in the lobby. On the other was a half empty tall can of Budweiser and a cup of what looked like settled raw egg. That was the point where I stopped asking questions.

I’m taking the food to the garbage when my partner goes “That’s fucking disgusting” from the bathroom. Now, we had already dealt with The Dog People at this point, so I was worried. They hadn’t even warranted an f-bomb, and they left a huge mess.

So I poked my head in the door. There was almost a solid inch of shampoo/soap/mud sludge at the bottom of the tub. My partner explained that the sticky mud generated by the road work tends to do this, but this was the most she had ever seen. By the time she was done, you couldn’t even tell anything had been in the tub.

The last thing I did was take out the trash from the room, and I’ll be damned if I didn’t pick up one of the clear bags and see a giant pair of leopard print panties shoved down to the bottom. That was the point where I swore I would never speculate again.

-------------------------

Party Guy

Booze is kind of a rampant thing at hotels. Lots of people rent rooms so they can come get drunk. Sometimes they leave what’s left in lieu of a tip, and one of the male housekeepers scored an entire fifth of cherry vodka after cleaning up empties for a couple days.

Obviously it’s not a new thing to come into a room and see a bunch of empty cans or bottles around. I’ve gotten to the point where I can tell if we’ll find any based on how the room smells when I walk in. Well, we were in charge of a room that was labeled a “stay” on our list, but when we opened the door it looked almost untouched.

The bed had been slept in, but the covers had only been pulled back enough for someone to slip in and out of the bed. There were about 12 empty beer cans around the room and the empty box of a case of Miller High Life, but no suitcase or used glasses or any personal possessions whatsoever.

We called our supervisor down to ask whether the guy had checked out and she was like “Did you check the closet?”

We had. So she had us start cleaning while she looked for signs of life. She opened the top drawer of the dresser, announced that it was half-full of underwear, and that I should check the mini fridge. I opened the door and found 23 untouched cans of Miller High Life and a full, unopened bottle of Dewar’s.

Underwear and booze. Party hard.

-------------------------

The Bloody Duvet

Turns out men and women are completely equal on their ability to trash a room. This was the same day as Party Guy.

My partner and I were cleaning a newly vacant room so it could be rented out again. I was making the bed, but when I flipped the duvet over there were spots of blood all over a big section of it. It wasn’t just light spots; it was like someone with open wounds had turned themself into a human burrito for the night. I wondered if maybe the woman who had rented the room had miscalculated her period, but it wasn’t the right kind of pattern.

I called my partner over and expressed my concern that blood would be going back onto a clean bed. She was just as put off as I was at the idea and I got to throw a duvet down two floors of laundry chute. Besides the bloody duvet, there were coffee cups covered in lipstick sitting all over the room, coffee stains on a bunch of things, a makeup ring around the inside of the bathroom sink, makeup smeared on the bathroom counter, and a ton of long hair all over everything.

This definitely made me realize my job is not very glamorous.

-------------------------

Tips

When you travel, it’s courtesy to leave a tip for the people who clean your room, especially if you trash and dash. The recommended rate is $1/night/person. I’ve seen a $0.05 tip, an $0.83 tip, and one kind soul who actually left us a dollar in quarters for his one night stay, which is really nice because those transfer into the vending machine easier.

I have not seen any other tips in any other rooms. Zero tips.

Supposedly Bacon Lingerie Lady tips really highly because leaving her stuff out for us to deal with is speculated to be her “thing”, but I haven’t seen it yet. And if you leave us something you wouldn’t deal with yourself, at least leave a note warning us.

--StarShoes

Hotell Hell: The Not-So-Glamorous Life Of A Housekeeper

I'm the girl who worked with tweakers at Spencer's, but I got a new job as a housekeeper at a hotel. I've only been working for four days, but I'm already getting a ton of weird stories.

I guess you can call me StarShoes, because I have a pair of nurses' shoes covered in a galaxy pattern that I wear to work since I'm on my feet for 8 hours.

-------------------------

Bacon/Lingerie Lady

This one was actually on my first day of work. I guess this lady is a regular, and she comes in a couple times a month with her dude friend.

She leaves all her lingerie spread all over the bed in a way that someone HAS to pick it up (we’re not supposed to touch personal items on the bed unless they’re in the way and then we’re just supposed to move them to the side).

When the other newbie and I went in to clean, the room just reeked of vagina and bacon. It’s not a pretty smell. I had to open the top drawer to check if she had an extra pillow, but apparently she moved it because the drawer was full of lingerie and a box that looked like it said:

“Filthy Crocker: Bacon Underpants”

I didn’t ask questions, just made the bed and got the hell out.

-------------------------

The Dog People

Oh god, this one almost had me gagging at the smell. At my hotel you are allowed to bring dogs into your room as long as you arrange it beforehand.

Some lovely couple brought theirs into one of our first floor rooms and left for the day so we could clean. When my training partner and I came into the room, we saw enough toys that we assumed they had a kid with them.

I realized that they were dog toys around the same time my partner started making these loud choking noises in the bathroom.

I went to check on her and she was just pointing at the tub and going on about how nasty it was.

There was fur ALL OVER the shower wall and floor, practically clogging the drain, and the smell of wet dog was in EVERYTHING. There was a pile of towels on the floor that were covered in dog fur, reek, and unidentifiable stains. That’s right, they BATHED their DOG in a HOTEL BATHROOM.

My partner had to clean the tub and floor with heavy cleaner like three times, and I had to vacuum the carpet twice and haul the smelly towels to the cart. We had them bleached and washed on the “kill” setting.

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The Other Dog People

Same day as the original story, the people in the room across the hall from The Dog People ALSO had their small dog in the room with them. There was some fur, but nothing seemed too bad until it was time to make the bed.

The guests had the blankets on their bed pulled up oddly, like they were trying to cover something up, but neither of us realized it until we had firmly grasped the covers and pulled them back. At the top of the duvet was a fresh, smelly yellow stain.

My partner and I were sufficiently grossed out and not allowed to change the linens unless the guests SPECIFICALLY request it, since they were staying over.

We didn't feel as bad about it as we probably should have since they did not alert us to the problem. Nobody complained, and we ended up bleaching the duvet the next day so it was clean again.

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More stories coming soon!

--StarShoes

 

Ice Maker Signage

 

APRIL SHOWERS BRING MAY FLOWERS AND ANNOYING CUSTYS

the squeaky wheel may get the grease, but this whiny custy gets on my damn nerves      

Benjamin Kissell
 

 

It isn't very easy being the cheerful and upbeat face of a company [copious amounts of coffee are needed], especially one whose idea of 'haute couture' rooms is the equivalent of "Now with FREE color tv" [how vintage 1960s hotel can you get?] but thankfully, sometimes I can actually achieve it.

 

This morning, however, I may not be able to accomplish it ... despite a mug of coffee large enough I could reenact Hot Tub Time Machine in it.

 

So, of course when I have the least capability to deal with stressful or bitch-tastic custys is when the queen harpy of custys decides to descend upon me.

 

Let's call her Hunga Queen of the Harpy Custys of Talon Mountain [if you get this reference I heart you], or just Annoying Harpy Custy for short. Reeking of desperation, weasel-ness and all-things skeevy she waddles towards me; her mottled feathers [cheap dye job and possibly cheaper weave] wavering as she approaches my desk. To wit, my snarky tongue almost got the better of me whilst dealing with her.

Almost. Well, sort of.

....................................................................

Annoying Harpy Custy: *flapping up to the counter* "Hey, is there anything in your log book about my room from the storms last night?"
[referencing the tornado which touched down in the area and massive thunderstorms - this Custy also has a history of false or over-stated complaints, rude remarks to staff and in general a distinct lack of control of her sticky, stinky, mildly-destructive, LOUD children] 

 

Me: "Yes ..." *looking in logbook* "It says that you developed a leak in your room during the intense part of the storms and that you didn't want to move rooms, is that correct?" 

 

Annoying Harpy Custy: *haughty look* "Well, I didn't want to as you don't have anything available on the ground floor! What am I supposed to do, carry my luggage upstairs?" *punctuating this with a hoot and a slap on the desk's counter-top*
[This is true; ground-floor SMOKING with 2 Double-beds and a pull-out couch? We only have 2 of those specific type of rooms - one of which she is in (and likely destroying).] 

 

Me: "My apologies, we may have one open today after 3pm, if you want to switch."
At this she gets a very smug and self-satisfied, cat-that-ate-the-canary (or the custy-who-thinks-she-got-one-over-on-the-company) look 

 

Annoying Harpy Custy: "Good." [smug, oh how smug she be] "Now, what time does Erwin come in?" [our relatively laid back AGM] 

 

Me: "He's not really due in today, but, if he does come in it won't be until about 3pm - what can we do for you?" [smile, Benjamin; don't show teeth. Don't show your annoyance with her ... oh my gawdd, what the sweet Retail Hell is her buzz-cut-sporting, sticky child named CHUNK climbing on?! KID THAT IS A DESKTOP COMPUTER! DO NOT CLIMB ON TOP OF THAT PRINTER! Yeah, great parenting you got going on, harpy.] "Young man, please don't climb on that." I say in a sickeningly sweet voice - if she's not gonna parent, one of us hasta. 

 

Annoying Harpy Custy: "Well, you see," she's obviously building up to something here, as she waddles and folds her wings - I mean her arms - under and cranes up her neck. "My phone got damaged last night by the rain." At this she proudly flops down her cracked-screen touch-screen phone, open and the battery removed, on my counter. "What'chu gonna do for me about this?" 

 

Me: *quirked eyebrow* [I can still do it, despite the knock-off botox] "Honestly ma'am, I don't think we can do very much of anything, if at all. You chose not to leave the room, despite your predicament; from how I understand it, I do not believe we're responsible for -"

 

Annoying Harpy Custy: "What do you mean!?!" she interrupts in an inhuman howl, calling the other guano-streaked denizens of Talon Mountain, her flitting and loudly-chirping offspring, to flock to her side. "Just because I chose not to leave - I can't lift heavy objects! - why should I be punished for this? Why are you blaming me?" Her rant is all over the board in its stream-of-consciousness-ness. "The phone company won't replace my phone for water damage!" [Now wait just a nit-picking minute here, 'Mother of the Year', I've had 3 - count 'em 3! - phones replaced by her same carrier for water damage ... I call shenanigans on this.]

 

Me: *dialing my GM's cell phone* "Let me ask my General Manager, then. By the way, did you try the dry rice trick? I know that I've saved 2 phones from water damage with that little home-remedy." [What can I say? I have a nasty habit of damaging phones - rarely does one last more than a year with me.] To which she replies that 'yes, she tried it and it didn't work!' [Of this I doubt, as the dry rice trick takes more than a few minutes to make any impact.] I quickly outline the situation to my GM over the phone and he reitterates the conclusion I came to, backed up by our corporate policy - We offered to move her, an employee had even offered to help physically [he be the strong bitch on-staff, all Schwarzenegger'd and shit], and she had refused. As it stands, it's out of our level's hands on what we could do for her.

To say that she didn't like this is akin to describing a volcanic eruption as 'a polite burp'.

 

Annoying [now Angry] Harpy Custy: >string of expletives even I find too tacky to commit to screen - thankfully, absolutely no poo is flung<

 

Me: "Ma'am; I promise that I'll ask Erwin if he comes in and I'll double check with the GM, as I know how not fun this is, but it's really sounding like something we can't help you with. I'm so sorry," [And I genuinely am; I loathe being without my left eye, I mean cell phone ... it's kinda essential to me. I've been known to go into a shock-like coma-esque quiet state when I don't have one ... some would say me being quiet like that isn't a bad thing.]

"If there's anything else I can do to help, I shall - I'm really terribly sorry." 

 

Annoying [still Angry] Harpy Custy: "Well," her clawed wing scraping the desk, "when Erwin or your GM gets in have them call me!" She turns her tail feathers, ruffled, and raises her wings to flap away when I can't help but ask - my curiosity picqued by her custy avian display ...

 

Me: "Just a quick question, if the window was leaking in the far corner of the room, how did your phone get damaged by it?"

 

Annoying [now Sputtering] Harpy Custy: *incoherent mutter* "Uhm" *incoherent mutter*          >shifty eyes back and forth<      She finishes turning back towards the door and tosses off a half-hearted "It just did" before darkening the skies of my lobby no more.

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Combine Organizer: Players' Trashed Hotel Room Included Feces Scattered In Bathroom

There's a curious and somewhat disgusting case of whodunit being investigated by approximately a dozen NFL teams.

National Football Scouting president Jeff Foster, who runs the NFL scouting combine, confirmed that a hotel room was left trashed during the February 2013 event in Indianapolis. However, Foster refused to identify the two players who shared the room for three nights, though sources have indicated that one of the two prospects is a potential first-round pick in next week's NFL draft.

Foster said nothing was broken in the room, but the bathroom was in such bad shape that a manager from the Crowne Plaza where the players stayed took pictures and relayed them to him. The incident initially was reported by Dan Pompei of the Chicago Tribune over the weekend.

"I can confirm that a room was left in an inappropriate condition and we're disappointed by both players who occupied the room," Foster said. "There was no material damage to the room; otherwise we would be pursuing further action and really be trying to get to the bottom of the situation. It's just very disappointing, and the people we feel the worst for are the people at the Crowne Plaza who had to clean it up."

The crude behavior included urine and feces scattered about the bathroom, toothpaste on the mirror and garbage strewn about the room. Among the garbage was partially eaten food left on one of the beds. The players to whom the room was registered have denied their involvement to NFL team representatives who have questioned them at their respective pro days, according to Foster and other sources close to the situation.

Foster said that at least 10 teams called him shortly after the incident was reported to him to do their due diligence on the matter. Foster said a couple more teams have called since, including one team that texted him over the weekend after Pompei's story had been published.

Foster said both agents for the respective players called shortly after their players had checked out of the room to give their denials. When Yahoo! Sports contacted two agents who were identified as the athletes' representatives, the agents denied their players were involved. There's a belief that such an embarrassing situation coming up so close to the draft could significantly impact their player's draft status.

“You’re messing with a guy’s life,” one agent said.

This isn't the first odd combine incident experienced by Foster, who has run the combine for eight years. In 2009, eventual Cincinnati Bengals offensive lineman Andre Smith left the combine early before his scheduled drills without telling Foster or anyone on his staff.

However, much of that behavior has toned down over the years as the event has been covered in greater detail by the media, Foster said.

"I think guys do understand better than ever that this is a job interview and they are expected to conduct themselves in a more professional way," Foster said. "You want guys to be themselves, but at the same time, they need to understand there's an expectation."

via sports.yahoo.com

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I found this on Yahoo News. NFL draft players trashed a room by smearing URINE and FECES everywhere, which is a biohazard to those cleaning it up.

But, I must quote:

"Foster said both agents for the respective players called shortly after their players had checked out of the room to give their denials. When Yahoo! Sports contacted two agents who were identified as the athletes' representatives, the agents denied their players were involved. There's a belief that such an embarrassing situation coming up so close to the draft could significantly impact their player's draft status.

“You’re messing with a guy’s life,” one agent said. "

Where have we heard that before? Hmmm, a certain Ohio town where football players were like demigods?

And also, the NFL is a nonprofit. I wish the shelter could raise $9 billion in revenue for our animals! If I bought Purina Dog Chow ($13 for a 20lb bag in my area Hellmart) with nine billion dollars, we'd have 692,307,692.31 (rounded) bags of dog food. Or it could neuter (at $30 per male cat through the mobile clinic) 300,000,000 cats. Females are a little more expensive to spay since it's a more invasive surgery, but the numbers are still significant.

This makes my fur stand on end.

Your hissy friend,

--Shelterdoll

Naked Hotel Custy Locked Out of His Room

Travel Lodge Has a Sale

Pregnant Hotel Manager Forced to Give Birth in Guest Room, Suit Alleges

In a horrifying allegation, a hotel manager is suing her former employer for $10 million, claiming she was forced to give birth in a guest room without any assistance last year when she went into labor on the job.

Tara Kimkee Tan had already had her share of problems at her job before the incident in April. Tan's attorney, William Keith Watanabe, told Yahoo! Shine that Tan was never offered any kind of maternity leave during her four years working as hotel manager for The Standard Hotel. In the months leading up to the incident in April, Tan claims the hotel repeatedly told her "she did not fit the culture of the hotel," one of the trendiest nightlife destinations in New York City.

On the evening of April 30, 2011, Tan went into labor at work. "She gave birth around 2:30 a.m. on a Saturday morning," her attorney explained. "As you can imagine, that's the busiest time in the hotel, when its bars and clubs are in full swing. So she's placed into a guest room while her husband is struggling to get there in time. She delivers the baby and is ushered out a side door so as not to upset the guests."

The Standard Hotel's representative did not respond to requests for comment.

Though Tan continued to work from home in the weeks following her delivery, her attorney says she was fired in August for allegedly stealing hotel property. "A false claim—those boxes were filled with her personal effects like baby gifts. You know when you are married to your job you have things you leave in the office," her lawyer remarked.

As for her record, Tan "has been working in the hotel industry for a long time. She has worked her way up the ladder. She was recruited for this job at The Standard and joined them before it was even operational," Watanabe said. But, he says, The Standard never offered her a promotion.

It is Tan and her attorney's belief that The Standard was prejudiced against Ms. Tan because she is Malaysian and over 40 years old. "She's not six feet tall and blond-hair and blue eyed," Mr. Watanabe said, remarking on the stereotypes of what's considered "in" at The Standard Hotel.

via shine.yahoo.com

HELLACIOUSLY TACKY TIMING

Benjamin Kissell

 

Oh readers, this was a TERRIFIC start to the morning of the Frankenstorm's arrival [living in Northern Virginia, we were in the peripheral path - YAY?! Thankfully little actual damage occured - we were very lucky] ...

 

"You may find yourself down at the end of lonely street,
but you still hafta pay at the Heartbreak Hotel ... bitch." 

 

Walking into work at my No-tell Ho-tell, nothing seemed to be amiss.

 

Yes, there's lunacy [wait, when isn't there?] and yes, there's a definite manic-ness to several guests, but, there's a natural disaster looming, so this is forgivable. After trolling through the usual asenine drek of questions, 'yes, breakfast is served ... RIGHT THERE, ma'am.' 'Of course there's coffee - I don't live in a world without it.' 'Check-out's at eleven, no, you cannot check-out at 3 - our housekeepers leave around then.' I get into the rhythm and get my morning under way.

 

Of course, no day in Retail Hell is complete without something hitting the fan, is it? Cut to a few hours later when I had my sudden and all-too-unpleasant realization that not only had someone NOT been checked into the computer system, but their pre-lim Credit Card Authorization had come back declined.

 

Jumping into action [okay, just calling Housekeeping on the phone] I confirm that yes, someone did stay in the room - a family matching the description in the reservation.

 

Being the smart, sassy and all-around fabulous [read: snarky gay ass] employee that I am, I took it into my own hands and rang up their room. What follows is an accurate transcript of what transpired:

 

>Ring Ring<

Sleepy Fuck Custy Cow: Hello?

Me: Hello, this is Benjamin at the Front Desk, I wanted to see how  everything is - were you planning on staying over as Check-out was 25 minutes ago.

Sleepy Fuck Custy Cow: I, uhm.

Me: Either way, would you please come down to the Lobby so that we can scan your Credit Card and issue a new key?

Sleepy Fuck Custy Cow: ... *shady pause* ... I'll be right down.

>CLICK<

 

Okay, so she hung up on me. So what. We can assume from this polite interaction that she's coming right down to pay, right?

 

20 minutes later - no sign. Though one of my Housekeepers, Bianca, most emphatically assures me in her broken English that 'Yepp; peepal in dere.'

 

Another 20 minutes later - no answer on the room phone.

 

Responsibility, displeasure and the large amounts of black coffee [bitter, strong and there better be no cream or sugar in it, or so help you ...] eat at my stomach. I'm going to have to give this asshat Custy a call on her cell-phone, aren't I? So now, a good 40+ minutes after she promised she would be right down to correct this oversight, I am dialing her cell from mine.

 

No answer and a disposable phone voicemail message greets me.

 

Quelle shock. Cue the*eyeroll*

 

Choosing to now employ the complete authority that my job really doesn't lend itself ['we empower our employees to think and act as best according to their own intuition ... except when we say otherwise; which is at our whim.'] I send my *cough* imposing Maintenance Man [yeah, if 6'2" and 130 lbs of spindly, dying old redneck is imposing] and my lovely interim Head of Housekeeping [yes, like the stereotype, my staff are all middle-aged Hispanic women  whose English is tenuous at best] to go investigate:

 

The room is now empty and trashed.

 

Do I call and leave a voicemail on their cell-phone this time politely explaining that because they skipped out on their bill AND violated the agreement on their treatment of the room Our Company Lawyers would be advised into looking at how best to pursue reccompense, including the $150 fine? Do I then debate on calling their credit card company and reporting the card as stolen?

 

Well, I'll leave that to your guessing.

 

What I will own up to is the urge to go and write said cell phone number on a bathroom wall at the local Rest Stop.

"FOR A CHEAP-ASS BILL-DODGER, PLEASE CALL SLEEPY FUCK CUSTY COW AT 520-XXX-1720"

 

Whoops.

Okay, That Could Have Been Announced With More Class

Ow... Just... Ow... Did ANY of the slaves see this and find a convenient wall to thump their head against?

Retail Balls Award: Hotel Manager Forces Custys To Apologize For Verbally Abusing Front Desk Agent

This Retail Balls tale is actually an update to a recent post about a Front Desk Agent who was verbally abused by husband and wife custys. The next morning awesome store manager came in, found out about the verbal attacks, and forced the custys to appologize in person! Way to go Awesome Hotel Manager! We salute you for not just having a zero tolerance on verbal abuse, but for the ballsy actions you took after it:

I've been mostly unconscious here after my shift on Thursday was done, so I just saw the post on RHU. To everyone: thank you all! *hugs*  Still won't know my results for a few more days, but I'll let you all know when I find out. Anyways, big fucking update here, and I'd like to nominate my boss for Retail Balls award.

On Thursday morning, my boss (the guy who manages the hotel, not just the front desk) came in early to catch up on things that he missed on his days off. Now I document every incident that occurs on my shift to make sure I don't get burned by something stupid. I had typed up the whole exchange and had made copies for management as well as for myself, and had filed a copy in his inbox. About 5 minutes after he arrived I hear: "Front Desk Freak! Come here!"

I walk into his office and say: "Yes bossman?"

He waives the copy I had placed in his inbox in the air and asks "What the fuck happened? Come on, sit down and tell me."

I sit down at his desk and go thru the whole exchange, watching my boss get redder and redder with each sentence.

He sits there for a minute and says "No one abuses my front staff when they're doing their job! What fucking room are they in?"

I give him the room number and get my stuff ready to go (since my shift was done for the day) he turns and says "Don't leave yet, I want you to stay for a few minutes."

...okay... Bossman dials the room number and practically barks into the phone "You need to come down here NOW!" and hangs up.

Now I'm curious as to what the hell's going on, so I take a step back from the desk and watch my boss pace like a caged tiger.

About two minutes later they walk into the front lobby. My boss turns to me and says "Are these the people you dealt with?"

(Now here's where my brain was doing a "What the hell?")

"Umm...yeah bossman."

He then proceeds to ream them both out on their behavior, that they are both horrible people, and if they so much as say one more negative thing to ANYONE under his employ that he will kick them out without refunding any money whatsoever, and let corporate know about it as well.

He finished his rant with "Front Desk Freak here explained the situation and offered to change the room as soon as it was possible. She could have told you to fuck off after the verbal abuse that you both put her through, but she remained professional throughout! She is one of my best employees here, as well as one of the nicest, and for you madam to even WISH ill will on her makes you a sorry human being!"

Have you ever had one of those moments that you want to press into a book and pull it out every time you're feeling low? This, my friends, was one of those moments!
Now they're both standing there, the raging bitch is turning red, and the husband is stuttering "Bu, bu, bu, but..."

Oh, it gets even better everyone!

"I believe that you both need to apologize to her RIGHT NOW, or else find someplace else to stay!"

They both stammered apologies, and my boss turned to me and said "Well, that was a sorry attempt at an apology, it's up to you if they can stay or not."

(Can I just say I love my boss for this?)

I looked at them both, keeping eye contact with the raging bitch and said "They can stay, even though I do not feel that it was a real apology, I am willing to be the bigger person here. And ma'am? The next time you decide to wish someone to get cancer and die, I'm going to let you know a little thing that I'm going thru. I just had a biopsy done on my left breast, so the next time you even think about saying something so venomous to someone, just remember that they're a human being too."

She goes from beet red to ash white in five seconds as I say this to her, and starts to chant "I'm so, so, sorry" over and over.

The bossman looks at them both and says "That's all, have a good day. Front Desk Freak? Add a half hour to your time since I had you stay." and walks back into his office.

The real kicker? I just walked into work today for my afternoon shift and there's a card here from them both, apologizing again for their behavior.

Thank you all again!

I love this site because all of you are just so fucking awesome!

*Hugs to all*

--Front Desk Freak

 

 

Front Desk Agent Called F-ng Bitch and other Obscenities By Custys Over Expedia Reservation Mess Up

Hey, Front Desk Freak here!

I know, I know, I've been M.I.A. for awhile, mostly because of the insane amount of hours I've been working for the past year.

My one manager went on an extended maternity leave, then two of my coworkers said "Fuck you and the horse you rode in on!" when the manager came back and started pulling even more bullshit rules on when people could take off, etc. and walked out.

But That's not what I'm writing about today. Oh no, and even the working almost 60 hours a week from 12 midnight to 11 in the morning isn't on my bitch list right now.

No, what I am just gobsmacked over is an incident that happened last night(tonight) while I was working audit, it was about 2 AM, and I had one check in left that was booked thru hotels.com or expedia, etc. Let me just say I hate these reservation types, because when you book thru them, they go for available room types, not for preferences. Or hotel has a handful of smoking rooms, and they tend to get booked last. However our rooms with 2 beds non smoking tend to get booked very quickly and are the first to sell out. Anyways, this guest finally shows up and I go thru my whole check in process and finish with "Okay, so it's a room with 2 queen beds smoking for 5 nights."

This guy immediately starts to flip out. "I book non smoking, I specifically asked for non smoking! You fucking bitch, why aren't you giving me what I fucking booked for!"

I blinked at him, then said "I'm sorry sir, I have no rooms in non smoking available tonight, but I can change your room tomorrow once our housekeepers get in and clean a non smoking room."

He snarled at me, grabbed the keys out of my hand, and stormed out andover to his car.

You would think that this would be over, right? Oh no, not in the slightest!

Ten minutes later, the wife walks down and starts screaming "You! You bitch! How dare you give me and my kids a smoking room! You are a horrible, horrible human being! If you don't give my family a non smoking room I'll have your job!"

Wow...

"Ma'am, I am so sorry that I don't have the room available, but as soon as I can get a non smoking room cleaned tomorrow, we'll change you then. The site that you went thru booked you as smoking, and I am so sorry about this."

The raging bitch then said this, and it took everything I had to not slap her. "Well, I hope karma bites you on the ass, and you get cancer and die!"

I stood there in shock, gaping at her as she flounced out of the lobby.

Seriously? There are few times that I have ever used this word to describe someone, but what a fucking cunt! What really hurt about what she said is that I just had a biopsy done on my left breast, and I'm worried, my college aged son is worried as well (he calls every morning to see how I'm doing), and he wanted me to give him the room number for this bitch so he could give her a piece of his mind. 

Fuck.

The one thing that put a bit of a smile on my face is this video mostly because I really needed a bit of violence:

  

 I hope everyone has a good day out there, and may custys be bearable!

--Front Desk Freak

 

 

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Rules From a Hostel

                            What crazy rules have you encountered at a Hostel?

 

 

 

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