Bang your head here.
I've had yet another "great" customer service experience over the phone...
The company I chose
for cable and phone is three letters long, ends with an X and sounds like another word for a group of penises.
The name
fits them perfectly. I tried to get a problem resolved on the phone today. After pressing ONE for the phone menu to keep
speaking English... I navigated through the menus to my specific problem and then had to verify by pushing buttons that
I was calling from the same phone number that robo-voice had detected and that the address and account number
which they had on file for this number was correct.
Okay... this seemed easy enough.
After that I got stuck on muzak hold
for fifteen minutes listening to Spanish songs (that is not a problem, but still made we wonder why I had to choose a language...).
Finally, Chipper Gal answered the call and began with her list of questions... which included repeating all of the information
which robo-voice had correctly read to ME only minutes earlier...
A year ago my wife moved before I did. "I" set up all the utilities in the new apartment under her name. "I" set them up.
This was because she had to be here to let the serviceman in.
Well, the previously used, dirty, and scratched DVR they
delivered to us has finally had a hard drive crash. I called for a repairman. They told me I can have it fixed this week - or I can
drive 20 minutes across town and have it replaced today.
How is that again?
They keep breaking into my basketball games to
advertise guaranteed SAME DAY service installation, but can't have one of those guys in the vans which are always parked
outside my building knock on the door and swap out a DVR today?
I get it... new customers are important, but keeping the
old customers isn't.
We have to wait a week or drive across town.
Then they told me that "I" could not do so - my wife has to.
Buh?
My name is not on the bill, so I am not a responsible party.
Let me get this straight... I can call and create an account using
somebody else's information and name... they will deliver the equipment to this person who was not me... I can rack up pay-for-view
charges... I can pay the bill on time every month under my own name...but I can't get the equipment repaired because I am not
a responsible party?
I used one of my saves and phoned my wife at work. She called PENISES and tried to add me to the account. They would not allow
her to add me because she did not know the PIN for the account which I had set up - but did tell her that is on the monthly statement
(she *would* have guessed it correctly if she had even tried).
So... the PIN is included as security verification on the monthly statement
for the cable service of a person who was not me to begin with.
Yeah... that is security...
Better: I signed up for PAPERLESS billing and
pay electronically... we do not receive a statement. I was forced to sign onto the internet account to find the PIN by clicking on a view
of the bill in PDF... Yeah, secure is the word.
They do not even require a PIN to access a document which contains the PIN that the rest
of the site keeps asking for...
So, here I am: bored and home alone - unable to even queue up "skin"emax to pass the time. Maybe I'll phone Chipper Gal back
and talk dirty to her while the mariachi bands play softly in the background.
Robo-voice might know who I am, but she won't.
Peace --- JohnnyBob