I have one fantastic manager at the store where I work. No customer has stayed any later than five minutes after close since he started working here.
This is partly because he likes to stretch company policy. He's an immigrant, fairly new at the store, the only man, and very persuasive, so no one questions it. And it gets everyone home faster. :)
Five or ten minutes before close, he shuts off the music abruptly and starts noisily rummaging around at the counter. Sometimes he'll start counting out the tills-- totally against company policy, but whatever...
If people are still browsing about five minutes to close, he will yell out that we are closing. And out everyone goes!
Of course, it is a small store in the mall, and he is the only manager at the moment, so it works better than it would in a larger store... but every store should have a guy like this. He can tell a customer anything, and they will agree, whereas if one of us ladies said the same thing, they would throw a fit. (Ahh, sexism...)
Yes... every store would benefit from a tall, dark, easygoing man in a shiny suit, with a foreign accent. It can be an incredible asset.
I got in trouble for "taking a break" trying to help a woman get her groceries into her car.
She was a super sweet old lady that I knew from church. She has a bad back and her son was at work so she wanted to surprise him with dinner but didn't think about how she was going to get everything into her car.
I helped her out and then went on my break. I got in trouble for taking too long because "helping someone you know do something outside of your duties can count as a break."
Bastards the lot of them, soulless mother--sorry I think I might have banged my head too hard...
From Reddit: My friend works at a mall with an Apple Store. Mall staff put up a notice for the employees. The last line has me worried for the people lining up for the iPhone 6...
Lunchtime custys are a much better catch than the breakfast ones.
Well, I've had a crappy week. I've had this job at the Popular Canadian Coffee Chain for a few months now and I think it might well be very bad for my health. At the very least, the number of health issues I've had have gone up quite a bit. And that's not sarcasm or anything, I've actually been throwing up sick a lot more recently. I don't care what the boss says, I'm not working food service when I'm like that.
Anyway, the management is now experimenting with a schedule where everyone's shifts are arranged in a solid block. That would be sort of okay except that they don't pay attention to how the schedules line up week to week. So I ended up with eight shifts in a row, including two of the horrible ten hour Sunday shifts at either end. Luckily I have three days off, but I'm likely to end up with another block of eight.
Yesterday was torture though.
The mall was apparently dead, but we were not. According to the security guard, people were coming into the mall, getting something from Tim Hortons, and leaving again. It was compounded by the fact that all the customers needed prompting to actually give us our orders, and the worst customers took forever to reach the registers. The store is arranged so that people wait near the entrance, and there are three registers parallel to the line.
One of them can't be seen from the line so whoever's there is given a sign to wave for the next customer. I had three customers in a row who apparently thought that if I had stopped waving the sign, they should go back into line, and while I was waving the sign, they stared at it like a deer in headlights and hesitantly started moving towards me. These were teenagers by the way.
And, of course, the manager who is horrible at motivating people was in charge. I don't care what you think; "anything is worthwhile given enough money" is not a very reassuring phrase.
Oh well, I'm moving away next year, so maximum six months left until I leave. Even another PCCC wouldn't be that bad if it just wasn't so busy ALL THE DAMN TIME.
Holy shit, the lazy coworkers make Closing Time a Nightmare too. >.>
Like the guy closing our bar who left a HUGE mess in all of the condiment dispensers and tried to pin a bunch of it on me.
Fortunately, the supervisor took one look, (I pointed out exactly where I had cleaned,) and she knew I didn't do it.
That same night, I was closing off the dining room area and one of my fellow closers in there was bitching that I wouldn't help indoors. Here's what I did that night: cleaned all of our outdoor seating area. That means wiping the tables with cleaner, sweeping, and cleaning the metal trash cans, of which there are five outside.
I then came inside and cleaned EVERY can inside the building except for two, leaving me with a grand total of about fourteen for the evening, plus I cleaned a few more tables while inside.
What'd he do? One area's worth of tables (about 3/4 of what I had already done outside) and taking down the trash (he still missed a bag that I had to take down at the end of the night myself).
The other girl wasn't much help, to be fair, but at least she wasn't bitching and she worked nonstop. She's just slow. I'm so glad I've already had my last day there.