I've been working at a retail department store for 2.5 years. The first 2 years, I worked in the jewelry department. Then the store was open from 4am to 11pm. We came in early, got our departments straight, the doors opened and havoc began. We used the ticket system. The tickets were those that people use for a drawing. They are pairs of tickets with the same number on them. Well, neither year did that work out very well, as the person who was handing out the tickets, gave us the reverse of the tickets that we were to call out.
In other words, she would give tickets 1-10 and we would call out tickets 10-1. We didn't know what order she was giving them out in.
Anyway, about three months prior to this year's Black Friday, our manager is quietly being investigated for who knows what. The investigation takes about a couple of months, and we never see that manager again.
A few weeks ago we were introduced to our new manager. Well, besides this guy being friendly to everyone in sight and upbeat all the time, he actually thinks about the customers and employees at the same time.
This year we, following Wally World's lead, had doorbuster specials at 6am - 4pm on Thanksgiving. Then we closed the store and opened back up at 8pm with more doorbuster specials. Our store closed again at 3am. We opened once again at 5am with doorbuster specials until 11am.
Each time we had people lined up outside waiting for the new doorbuster specails. The new manager went outside to talk to the customers around 15-20 minutes before the store re-opened. He went out and handed out the tickets for the electronics, as we have a very limited amount of them, as we always do.
Then he gave a caveat to the customers that if they have a problem with anything whatsoever, they are not to get angry at the worker's for the workers don't get paid enough to deal with a customer's anger. The customer's were to find the manager and the assistant manager if there were any problems.
Then he came in and told us that if any customer started to get angry about the price, instead of calling the MoD and holding up the line, if it was just a few dollars difference please override it.
And if a customer started cursing at us, we were to call the MoD and the customer would be escorted out.
Then the manager stood at the door and greeted everyone as they came in, he helped customers out to their cars with the heavy things. He responded to every call the associates had, unless he was with a customer and then one of the assistant managers would do so. This guy even went outside and helped clean up the trash that was left there when the customers came inside.
I am glad to see that there are decent managers in the world. I am sorry to be leaving the store, but I have a better money making opportunity at a local pharmacy. But if I ever need to look for work again, if the new manager is still there, I would go back in a heartbeat.