Retail Hell Underground

Hellspawn N.A.T. Gets Told By Awesome Manager At The Magic Kingdom

So, today was fun.

I literally opened EVERY location in the land of tomorrow (not that it wasn't fun) and had a pretty good time.

The following story involves that rarest of breeds: a manager with a backbone.

See, recently, we got a new manager in our little section of the kingdom, who has been with the company for several years and has previously worked at table service restaurants at some of the swankier hotels.

To be honest, this guy is an awesome manager that I got along with pretty much as soon as I met him. He's just as dorky as I am, he's pretty upbeat, he constantly looks for ways to make things more efficient without trying to overstep his bounds. He's a pretty cool guy.

Now, today, at the hot dog stand, I find out after I went on a potty break that there was a... well, an unruly guest one of the registers next to mine.

I hear from the cashier, A, about how the guest came up and told her that our custodians had thrown away three trays of her food, and she wanted it replaced. That, to both me and her, immediately sent up a red flag.

So, A asks her for a receipt for the order. The girl says that her sister took in on a ride with her. Again, red flag.

She asks the girl how the meal was paid for. The guest says she doesn't know because her dad paid for it. She didn't have a receipt, she didn't know how the meal was paid for, and she expects us to replace three trays worth of food just because she said so???

A said no. The girl threw a FIT and A immediately went and called for a manager. Fortunately for A, and me (I was next to the register when the following happened), Cool Guy Manager (CGM) is the one who steps to the window to address the situation.

So, he walks up and the following happens:

Cool Manger: Yes, I'm the manager here. How may I help you?

ANAT (attempted NAT): Yes, I was here, and the cleaners threw away three trays worth of food, and the girl that

was here earlier was giving me a hard time about getting it replaced. I've been waiting here for hours, and in line for twenty minutes, and my brothers and sisters are starving and we just want the food replaced.

Cool Manager: Okay, do you have a receipt?

ANAT: No, my sister has it on the ride.

Cool Manager: Okay, do you know which register your ordered from?

ANAT: No, my dad did it.

Cool Manager: Okay, well, I need some information so we can replace your order properly, so, which ride is your sister on? Or, perhaps you can go getyour dad?

ANAT: Really? Can I speak to the REAL manager?

Cool Manager: I am the manager, and I'd be happy to help you.

ANAT: But it's JUST FOOD. My brothers and sisters are starving, I thought this was Disney where dreams come true and magic happens, and our food got thrown away and we need it replaced and we've already had a long wait and a hard time with the other girl, so will you just replace it?

[HERE COMES THE BEST PART]

Cool Manager: At this point, without a receipt, no, I can not.

HOLY SHIT A MANAGER ACTUALLY TOLD A GUEST AT DISNEY NO! FUCKING AMAZING. The poor ANAT stomped off with a huff, Cool Guy Manager shrugged, and the whole thing was over. I walked over to it after it was over and gave him a high five for handling the situation in a very calm and professional matter while still refusing to let a girl scam out of god knows how many dollars worth of food.

May you all be blessed with similar managers. Until next time, have a magical day!

--MouseMastered

 

Holiday Coworker Hell At the Magic Kingdom: Food Server Forgets Gloves

So, I had the stupidest thing happen to me today.

I was back out at the location from last time, because I love it out there. I've been having a good morning when the time comes for me to call for product. Our runner is a guy I'll call K. K is a college kid, doing the internship program and he's... well, okay as a person, but he can be EXTREMELY annoying at times.

I don't particularly care for him, but I don't hate his guts. As he comes out with his order, I see him start to unload out of the corner of my eye and go back to taking orders. After a while, when he's almost done, I glance at him again to tell him something when I notice a VERY important detail: the hand that's holding food has NO GLOVE ON IT.

I look and notice the other one doesn't either. After blurting out "Are you crazy?" I asked him, a bit more calmly, if he had handled all the food that way. He had. I told him, very bluntly, that he had to take ALL THE PRODUCT HE HAD TOUCHED and spoiled it.

It was a brand new order, fresh out of the oven, and it all had to be thrown out. This is the same kid that, during training, called himself "the king of fast food" because he had worked at the Arches before. I wasn't impressed then (my last location is LITERALLY the busiest restaurant in the U.S.), and I'm not impressed now. He tried to use the excuse that "he had never done this before" and therefore didn't know what to do. First off, I found out that THE DAY BEFORE he had been assigned to do pretty much the EXACT SAME JOB IN TOMORROWLAND, AND HE HADN'T FORGOTTEN THE FUCKING GLOVES THEN.

Second off, if you've worked in fast food/with food before, you should KNOW not to handle ready to eat food with your BARE HANDS. Even if you had just washed him, you've been pushing the not perfectly clean food cart before you got here. Lastly, I asked Mrs. MM (who, by the way, has never worked with food), and she said it was fucking stupid. So, because of that, I called our cooker and got a new order going, also eventually having to talk to our supervisor and explain that it wasn't the cooker's fault.

That wasn't the worst part though. I wound up running out of ALL of my food, though part of that was due to being hit out of nowhere by a decently large group that all wanted the same thing. As I was explaining to guests, I saw the door open. My new manager stepped out, who's a pretty cool guy, so I wasn't too worried because I could tell him what had happened. However, after that, his manager stepped out, our area leader.

She's a nice lady, and again I wasn't worried because I was on good terms with her and could explain everything.

...

Then HER manager stepped out, and I started to get a little worried. This gentleman was one step below running ALL food and beverage for Magic Kingdom. Thankfully, he didn't head out my way. New Manager eventually did and I told him what had happened. I dunno what happened after that, but K apologized to me at least three times over the course of the day. I'm not going to lie, I head-registered a couple of times when no one was looking.

Thankfully I have the next two days off. I'm going to south florida to visit my mom and grandparents and such. I hope you all have a wonderful holiday season and get to spend at least SOME of christmas with your loved ones.

Have a magical christmas!

--Mouse Mastered

 

Magic Kingdom Fast Food Mishap: Too Much Product

Howdy folks!

MouseMastered here again, with an interesting tale.

It's been a while since my last posts. I'm starting to think that dealing with Spawn-of-MM has made me patient enough that the normal irritations of guest interaction no longer faze me. Either that, or I've been doing this shit for too long.

In any event, the holiday season is fast approaching here at the Kingdom, and I'm actually excited because we FINALLY have one of our locations that was being refurbished back! It was supposed to be back a while ago, but it just got finished. It was and has been one of my favorite places to work, mostly because of the location and the fact that it's a bit more open/less constricted than the other locations I work at. Given that there's no more than two people there at a time, it's also less crowded than, say, the tomorrowland hot dog stand.

Anyhoo, today's story happened the first day this location was back up and running. I was sent to re-open it, and set up the register and whatnot while waiting for product from out kitchen. Our cook is a coworker of mine, great guy, that I'll call Caisson (given the branch of military he's served in actively, as well as being a member of their reserves). Caisson, unfortunately, is down there in kitchen for the first time ever by himself.

Okay, I can deal with that. We don't have anyone to bring the product to me for a while (which is also fine) and when we do get a person, she's never done the position before (which is also fine). The problem came when I would order more product.

 

Now, the longest product cook time, if I remember correctly, is about 15 minutes. The shortest is five. The area we're cooking at is about a 5-10 minute travel time to where my location is at. Adding in time to load the product into a cart for transportation, and it takes usually 15-30 minutes for me to get something after I call for it. So, I make sure to call early.

However, due to some minor technical difficulties, Caisson wound up taking extra time to get the food out to me. So, a couple of times I ran out of some items, including once when I ran out of ALL of my food products and was essentially reduced to selling drinks.

One of our managers sees this and gets on his case about it, which sucks. So, the next batch comes up and I get a MASSIVE amount of product. I'm cool with this, seeing as I've been busy all morning and it'll probably give Caisson enough time to figure things out.

Then the manager who talked to Caisson earlier comes and talks to me. Apparently, after the massive batch went through, the manager talked to Caisson again, and told him to make ANOTHER HUGE BATCH of the one product. My mind immediately sent off a warning bell.

I hoped Caisson would brush off this manager, but NOPE. After selling about 1/4 or so of the first batch another batch JUST AS BIG is brought by our product runner.

I wound up with about 80 orders of this particular product, right as my lines started to die down and demand dwindled.

Thankfully, the manager came back and replaced Caisson with someone who had ran that kitchen before, and most of the product sold before it went bad (huge group orders are a good thing).

In the end though, we had to throw out about 20 or so orders worth. It... kinda really sucked. I'm also kinda wondering if any of the other food slaves out there have problems with the management overreacting to situations like that.

Well, with any luck the holiday season will be busy. I have several EARLY opening shifts next week: the latest I get in three times at 9 a.m. EST and twice at 7 a.m., plus an 8 a.m. shift coming up later this week.

Right now I'm mostly grumpy that I didn't get to meet/see Neil Patrick Harris at all while he was here doing the Christmas show at the Community of Tomorrow. He even came to one of our locations in fantasyland and ordered his own food... too bad I was in tomorrowland that day.

Oh well. Until next time, have a happy/magical holiday!

--Mouse Mastered

Drunk Custy Encounters At The Magic Kingdom

First off, I'm currently broadcasting from outside of the sunshine state, visiting family! Horray for paid vacation!

Secondly, I've been outside the kingdom for a while. As I like to do on an annual basis, I have once again volunteered to work at the Community of Tomorrow for one of the festivals. This festival is for foodies, and features a lot of different food and alcohol offerings. As in the past, I've always had a lot of fun working at the festival. The guests are genuinely good-natured (or intoxicated enough to be so, depending on the time of day), and everyone has a pretty good time.

UNTIL, THIS PAST SATURDAY.

We got a break of good weather in the area, and since no one had to work or go to school, we got SLAMMED. The number I heard was that we had at least sixty THOUSAND people in the park.

We didn't have a let up in our lines until 8 pm or so. To put that in perspective, our food kiosks open at 11 a.m. Yeah, we had 9 hours of crazy busy times, and I came in at 9:30 that morning to open my country. The worst part was that the park stayed open an hour later than usual that night, so
people took a bit of, well, liberty with the amount of alcohol they consumed.

See, the problem with that is this: Our state has an interesting note on our liquor service laws. If you are deemed visibly intoxicated, neither your nor anyone in your party can be served. As such, we constantly have to take and "flag" people and their group and they are no longer served alcohol for a while.

Last saturday, we had to CONSTANTLY stop serving people starting at about 8:30. Since we weren't that busy, I took it upon myself to make judgment calls on people. Some were interesting: one lady who walked by couldn't walk a  straight line, almost fell on me, and slurringly called me sexy as her friend pulled her away to, hopefully, go back to their hotel. One lady we called out, it was her friend that was intoxicated, and after we explained the reasoning, she said "Oh, I didn't know that," and calmly walked off.

There was, however, one bad apple. We'll call him FD for Fratboy Douche. You know the type:
the late twenty to early thirty somethings who still think they're in college and drink like they're at a kegger? Yeah, well him and a few friends had a decent sized party going around the circle.

When they got to my stand, I kept on eye out and both FD and a female companion were staggering decently bad. So, I called 'em out on it. We refused service to his friend and he walked off and he started loudly complaining. I went to go call ahead to the other booths in his kiosk, when he figured out that if he went back, maybe they wouldn't call him for being drunk or for his friend being drunk! So he gets back in line, me watching him the whole way. Sure enough, he goes up to the cashier and tries to order beer! So, I made my head signal to the cashier not to serve him and moved over to a nearby supervisor to touch base with him in case security was needed.

I hear him walking away, plainly stating "I almost started a fight with some dude in white pants."

My supervisor and I got tabs on him and he wound up being followed by our manager. I don't
know what came of that, and I honestly don't care. What I did find out was that the reason he had "almost gotten into a fight" is because my coworker who was actually serving the beer wound up sticking his head out of the booth and telling the guy off because he started getting belligerent with the cashier girl after she wouldn't serve her. *eye roll*

Oh well. Thankfully I've been enjoying my full week off visiting family and such. Mrs. MM and
SpawnOfMM are both in tow and they've been having a blast. Until next time, have a magical
day RHU!

--MouseMastered

Manager's Verbal Chew Out Gets Him Told

Howdy folks!

MouseMastered here again.

I don't actually have any stories today about guests, BUT, we did have some personnel movements over the course of my days off.

Firstly, a while back, I posted about a coworker I dubbed Bathroom Break, or BB. Well, she was terminated. Apparently, it was two things: One, she mouthed off to one of the leaders as he was giving her a discussion (just shy of a write-up) and then she was caught taking one of the few drinks we aren't allowed to take for free. A coordinator of ours actually got fired for taking one of those same drinks (even though he had gotten approval from management and totally did NOT deserve it). She, honestly, did NOT belong in customer service.

Secondly, though, I would like to nominate a now former coworker of mine for a Retail Balls Award. This guy was a stocker/kitchen worker, and he was the most RELAXED person I've ever met.

Even in the most chaotic of scenes, he was always calm. I'll call him N. Well, a few days ago, we had a really bad rush at the hot dog stand in Tomorrowland. It was seriously slammed, we ran out of everything, it was awful. I even wound up yelling at one of my manager's ON THE LINE, IN FRONT OF GUESTS, because I was trying to get him to follow the order of the tickets, and he was going around that.

This manager, M, literally clocked in and walked into a madhouse that day, so while I can't blame him for walking in and merely asking if who was first instead of looking at the tickets. Thankfully, he apologized to me and I didn't get so much as a discussion for it. (Lucky me!)

Anyway, this same day, M goes over to the kitchen where N was working. I say was, because at this point and time, he was on his break. WHILE STILL ON BREAK, M proceeds to verbally chew out N in the worst way possible.

I have no idea what exactly was said, but apparently N got so pissed off at M that he stood up, said something to the effect of "Fuck this, and fuck you. I quit", then threw his ID card in M's face.

So, now we're shortstaffed, but thankfully we're coming to the end of summer and getting a new wave of CPs. << Hopefully the lack of staff won't last.

Until next time, have a magical day!

--MouseMastered

 

Awesome Custy Encounter At Magic Kingdom

Hey folks!

It's MouseMastered again with a story of some awesome guests today!

So, I was out at outdoor drink stand in tomorrowland today. I don't mind the heat, being that where I'm originally from is MUCH hotter than central florida, so I actually get kinda bummed when I get sent inside. *shrug*

In any event, I was out there and a family comes up and orders, drinks, etc. One of the kids wants a corn dog. I don't say anything, but his mother tells him not to bother, because she still has food.

When he asks her what she has, she answers with PBJ, brownies, etc, and then she asks him what he wants. Me, being the joking type, raise my hand and say "I'll take a brownie!"

And then the coolest thing happens: THIS LADY ACTUALLY DIGS THROUGH HER BAGS AND GIVES ME THE BROWNIES.

Her daughter even asks what's going on, and she replies "He's (meaning me!) getting brownies," and she gives me a small bag of bite sized brownie bits. I was kinda dumbstruck and kept trying to tell her it was okay, but eventually I took them (going around the counter so as to NOT violate food protocol), stuck them in my pocket, and then rang up her order.

I was so surprised, I wound up giving the kid the corn dog (we wound up having to spoil most of them anyway... but I digress).

In any event, it was a cool moment, and I think I can literally say I've earned brownie points with my guests (BAD PUN IS INTENTIONALLY
BAD).

May all your guests/custys be just as nice!

--MouseMastered

 

 

Stupid Asshole Encounter At Magic Kingdom

You know, I really, really, really hate it when people think retail workers are stupid. I hate it even more when said person is me. I've mentioned in a previous post some of the things I do/have done that make me, well, proud of my intellect. So I despise ANYBODY that treats me like I'm stupid.  

Such as the dumbass that came through my line at the tomorrowland hot dog stand today. =| I'm ringing up people, he comes up and orders, blah blah blah.

After he orders, this is what happens:

MM: "Okay, your total is $xx.54."

DB(Douchebag): "Okay, but here's 50 cents."

MM: "Uhm, it's fifty FOUR cents."

DB: "I know... here's fifty cents."

I shrug, don't take it since it wouldn't really DO anything, and give him his change.

DB: "Dude, I didn't want you to give me so much change. That's why I was giving you fifty cents."

MM: "Yeah, but it was fifty FOUR cents."

DB: " I know! You would've only had to give me four cents! Don't worry, you still have time to go back to school!"

WHAT IS THIS I DON'T EVEN. I fucking SHOW this dingleberry that his TOTAL was 54 CENTS. NOT HIS CHANGE. I would've had to give him the 50 cents back anyway and he would have still gotten the 46 cents I gave him. You just did the math fucking BACKWARDS and I'M the one that needs to go back to school? Maybe you should take a GED course and learn how to fucking ADD AND SUBTRACT, because apparently FIRST GRADE didn't sink the fuck in.

>.o CHRIST, I was pissed. Why the fuck are people so stupid that they call you stupid when you point out that they're fucking wrong about something? GAH.

Until next time, faith, trust and pixie dust (caffeine) kids.

--MouseMastered

 

Custy Support Brightens The Mouse's Day

Okay, SO, hi. I haven't died, if anyone was wondering. Today has been... well, interesting to say the least.

It's about the first full week of summertime and holy CRAP has it been crazy. But today, thus far, has been

the worst. The thing is, I spent the morning opening on register at Nugget Stand in Fantasyland. Decent amount of people, whatever. Pretty much a normal day.

But then, about noon or shortly thereafter, something happens.

THE POWER GOES OUT!

But not for us. No, that wouldn't be interesting at all, just boring. The big restaurant in the area loses power, as well as the two rides closest to it.

Now, the only place to get a hot meal in the entire LAND is out tiny little nugget stand.

And it's the middle of lunchtime.

To say we got SLAMMED is an understatement of the highest caliber, and we only had three registers open. We sold enough chicken to shame the Colonel in a heartbeat. Plenty of register lines and all that.

I'm going pretty fine and helping this guests when all of a sudden, this British lady (with what I think is a harelip) walks up, about 10 feet away from me at a VERY BUSY RESTAURANT and says something with a VERY heavy accent.

I don't understand her, so I say "I'm sorry, I don't understand."

She repeats herself, just as unintelligible as before.

Again: "Sorry ma'am, I don't understand."

And, a third time, we repeat the cycle.

Eventually, she joins the rest of my line and finally gets up to order. I take her order, everything's fine, when suddenly:

Foreign Hag(FH), to the next lady behind her: "I had been asking him if I were in the right queue. I mean, he kept saying I don't understand, I don't understand. He's a bit simple, isn't he?"

*eye twitch*

DID SHE JUST CALL ME RETARDED? Bitch, what the FUCK is wrong with you? I go to school full time for Information Technology, I've got STRAIGHT A'S IN CALCULUS.

I've been in advanced classes all my life, and goddammit I won jeopardy twice. Thankfully, the lady behind me, after she watched off, said "Don't worry. I was right next to her, with no machinery and sound going on, and I couldn't understand what the fuck she said either."

It made me laugh a little.

Beyond that, though, the rest of the day, while busy, was great, and there were generally good and patient guests, including the family that owned and ran their own restaurant and gave me plenty of reassurance that I was doing a great job despite the stress. Hopefully the generally good vibe amongst the guests lasts.

Until next time, have a magical day!

--MouseMastered

 

Customer Rejects Bridget's Birthday

Bridget must have been very bad. Sent in by MouseMastered.

Magic Kingdom Hell: Dumbass Custy Invasion

Okay, so, whoa. MouseMastered here, and today's the western movie of guests: the crazy, the stupid, and the spaced-y to talk about today.

First off, the spaced:

I was over behind the tea cups and having a decently good time. A lady walked up, and asked me an innocently enough where Pirates of the Caribbean is. Okay, no problem.

So here's what follows:

MM: "No problem! It's over in Adventureland." *points towards Adventureland and is about
to say more when...*

SL(Spaced Lady):"Oh, so it's not in the Magic Kingdom?"

I was literally dumbfounded at that and merely responded "No ma'am, it's here. Adventureland is just another section of the park."

I don't remember if she had a first time visit button on, but I've seriously NEVER had someone think that Adventureland is not in the park.

Secondly...

Let's go with the stupid:

I'm at our stand that now sells chicken nuggets amongst other things and one of our new menu options is a kid's meal PBJ. The kid's meal comes with: two sides (grapes, apple slices, cookies, or jell-o) and a drink. OH, and a side note: we only sell potato chips, NOT FRENCH FRIES.

I had a couple come up and begin to order, two chicken nuggets, whatever. But then the Dumb Lady (DL) and her significant other add a PBJ to the order. Enter scene:

MM: "Okay, would you like the meal or the sandwich?"

DL: "The meal. Can I get that with fries?"

MM: "No ma'am. There aren't any fries. You get two sides: apples, grapes, cookie, or jell-o."

DL: "Okay." *ponders menu* "How about carrot cake?" *note: the cake and chips alone are listed directly beneath the PBJ*

MM: "No ma'am. You get two sides: apples, grapes, cookie, or jell-o."

DL: "OH! Two sides!" *my thoughts: about time you get it!* "Then can I get carrot cake and chips?"

MM: *HEADREGISTER* "No ma'am. Apples, grapes, cookie, or jell-o."

Seriously. THREE. GOD. DAMN. TIMES.

AND THEY WOUND UP CANCELING THEIR ORDER ANYWAY. FUCKING FUCK FUCKERS.

Also, I had some dude order, and he has change, but it's not enough to cover the change on the order. But he has a ten.

He asks me if I can cover his change from my till. He isn't going to get a mountain of change, so I say no and go to give him the change.

And I swear, he has aviators on and he gives me the BIGGEST FUCKING STINK EYE as I give him his bills and TWO COINS worth of change.

Seriously, why do some people act as if getting change is a sin against God/FSM/Lady Gaga? It's part of my job, as a cashier, to GET YOU QUICK CHANGE. Deal with it.

AND LASTLY, the GODDAMN CRAZY:

Thankfully this story did NOT happen to me, but the result is awesome, and the manager that this happens to deserves an RBA.(Note: They get one!)

It was at the nugget stand. One lady orders from this older guy. She gets the order, pays him, gets the change, all is well and good.

Well, obviously not, or I wouldn't be writing about it. She comes back, ranting and raving, that the cashier guy didn't give her the change.

Cashier guy, calmly, gets AwesomeManager, who comes by and does and audit on the spot.

The till comes out PERFECT TO THE PENNY.

End of story, right?

WRONG! THIS FUCKING LADY starts SCREAMING and SWEARING in the middle of fucking fantasyland that she didn't get her goddamn change and takes her water bottle and shakes it at CashierGuy and AwesomeManager, gets water everywhere, trashes the counter, and throws her water bottle to the ground and stomps out.

One of my supervisors wound up tailing her so that she could be found. Disney Security
showed up to the stand, I direct her to AwesomeManager, and the two disappear.

I wound up finding out that AwesomeManager and the security guard wound up EJECTING THAT CRAZY BITCH FROM THE MAGIC KINGDOM. She was escorted from property, and miraculously went along with it without much of a struggle.

All in all, it was an interesting spring break/pre-easter week at the Kingdom. Summer's coming though, and from the looks of things, I'll be getting a LOT more stories to share.

Until next time, be safe, may your lines be free of crustys, and have a magical day!

-Mouse Mastered

Latest Magical Hell From Mouse Mastered: Slacker Coworker With a Weak Bladder

Holy cow guys. For those of you not on facebook/my aim buddy list, I didn't die. I... well, I honestly haven't had anything to complain about in a long time. I left the old restaurant (THANK GOD) and now work in a group of smaller restaurants in fantasyland and tomorrowland. I mostly work at the fantasyland locations, and everything has been going great. The managers
are awesome for the most part, most of my coworkers and supervisors and laid back and
easy to talk to, and everything's just chill. It's like I get to be the Dude and abide while at work,
rather than dealing with all the shenanigan's of the last place.

That being said, there is ONE person that I absolutely DO NOT get along with at this place. We'll call her Bathroom Break, since her given nickname at work is the code for that (also a character from Naruto, but I digress). She's, quite honestly, the meanest, rudest individual I've ever had to work with. She takes her sweet time doing EVERYTHING, she's only about half a step above rude to the GUESTS... it's unbelievable. I'm honestly surprised a guest hasn't complained about her yet. For instance, everytime she's on register I swear she barely talks to anybody, and her voice is clearly annoyed at the fact that she has to deal with people. When she has to run pretzels, it takes her at least twice as long as anyone else to do it. =| Seriously.

The worst, though, is how she treats her coworkers. She has a bad habit of showing up to position only to take a bathroom break as soon as possible afterward (hence the nickname). It's, like, constant breaks with her. She has the bladder of a hamster with an enlarged prostate. One of my good friends who now works here has already told a manager that he just CAN NOT deal with her and to please keep them separated while working, and he's about the nicest guy you'll ever meet. She even was rude to coworkers from another area.

One of our locations is a cart. It's in fantasyland between two very popular rides, one which involves spinning and the other involving a stuffed animal of sorts. It's situated next to two carts from outdoor foods, who handles all the little carts with popsicles and popcorn and stuff. Ours sells, primarily, pretzels and churros, but we all have the ability to sell anything from any of the three carts on one register, and usually let other people pass or get them items (if we're not busy) as needed. Not her, though. One lady told me that she REFUSED to let anyone get their own food from her, forcing them to wait for her to get it for them, essentially keeping other guests waiting on her for TWO OTHER LINES.

* * * *

On a lighter note, I've seen plenty of fun things happen, such as Alice and the White Rabbit taking kids to ride the tea cups (SO JEALOUS), and having various funny encounters. The best one was the girl who asked me if the tea cups were right behind her (they were). I told her "No, those are the coffee cups" to which I got "Oh. Where are the teacups then?" I swear I would have burst out laughing if I hadn't put my head onto the counter as quickly as I could. XD

Well, hopefully spring break/summer will give me more to rant about. But for now, have a magical day everybody!

--Mouse Mastered

Custy Kindness At The Magical Kingdom

From Mouse Mastered:

Holy cock flavored lollipops.

Today has been... interesting.

It's been crazy busy today because A) it's saturday, B) we're doing a special media thing that generally draws crowds and celebrities, and C) one of the celebrities rumored (RUMORED) to be in attendance has the initials J.B and is absurdly popular with females under the age of 18.

As such, our park attendance is about 10,000(!!!!) people above our projected attendance, which was still a decently high number.

SO, we've all been running around busy as can be doing stuff and trying to keep up with the rush. Oh, and since it's busy as all get out, we have door control. Yay! So far I've heard a lot of grumbling, but only one person has gotten sworn at that I know of, so it can't be that bad.

Anyhoo, on to the reason I'm writing... and it's a good thing, actually! I had a group of guests that I saw one of them leave that I let back in through one of the "exit only" doors.

I joked with his family afterward that he owed me a cupcake for it, as he had left to bring in the cupcakes for one of the little girls in his party, who happened to be celebrating her birthday.

As I do my rounds (my job at this point is to collect all the dirty trays to take them to the dish room), I keep talking to them at various intervals as I do my work.

One round, as I go by, they're wrapping up the party and they have a full container of cupcakes left. They pull me aside and actually request to give the leftover (untouched) cupcakes to the cast members!

I was shocked. I ran (kinda) to find a manager, got permission to take them to our break room, and watched as they got swarmed.

Of course, I made sure to sneak one for myself since I had the chance.

<< Everyone downstairs was REALLY thankful for it. And they were delicious. I made sure to give the entire family (all 13 of 'em) a free fastpass to whatever ride they wanted for it. =D

Also, I got mentioned (not by name, though) in a guest email that has since been posted in various employee areas commending my manager that I got to help them for, well, helping them.

So while I wasn't mentioned personally, I know it was me and it kinda made my day. =D

Despite it being so busy, I'm actually having a pretty awesome day, and I hope that everybody out there is blessed to get guests/customers like this every once and while.

Chins up, and have a magical day!

--Mouse Mastered

 

Magical Kingdom Custy Has Tantrum Over Cake

Now broadcasting/typing live(ish) from somewhere underneath the magic kingdom... Anyhoo, it's Mouse Mastered again.

I survived thanksgiving and Black Friday, mostly because I had those days off. I did camp out for a blu-ray player at best buy, but beyond the lack of sleep, my holidays were okay. I've got a brief rant today.

So, I'm back at my usual abode and to be honest, everyone's been really nice the last few weeks. Maybe it's the lack of people and general easy-mindedness of the guests, but I've had no complaints, even though there have been some generally and understandably frustrating moments for both guest and me on the counter.

That all ended today, though.

I was working as a filler handing out meals when a guest came through.

Everything was fine, for the most part, he left. He came back though, telling me I had forgotten his dessert.

Again, not unusual, I just sort of commented aloud "Huh, I could've sworn I put that on there." as I glanced toward his table, before bending down to get his food.

Apparently, this was the wrong thing to say.

The guy strolls over to his table, then starts beckoning me to come to his table.

I refuse, because, well, I can't leave my spot.

He tells me, rather irately as I hand him the dessert (chocolate cake), that apparently I had "told him it was there" and "I shouldn't waste his time" and starts berating me to come to his table and see his tray.

I refuse, just telling him "I'm not here to waste your time. I know I forgot your dessert, I never said I didn't believe you," and he just cut me off and starting ranting that I shouldn't waste his time.

Whatever, I handed him the cake and he went on his way.

Apparently he was one of those guys that just can't be pleased, because the cashier came up a few minutes later and told me he was a jerk to her too.

I did wind up getting a laugh out of it, though. A guest that was in line asked me what happened, and when I told him, he said to keep my chin up and such.

He came back to get some extra plates and he told me, grinning as he left with the plates, "Thanks. But next time, don't waste my time."

We both burst out laughing. So, thanks to the mystery guest who cheered me up, and I hope everyone else had a magical thanksgiving and whatnot.

Now it's time to brace for Christmas.

x.x;

Until next time,

--Mouse Mastered

 

Custys Thankful For Mouse Mastered's Kindness

Mouse Mastered updates us on his magical kingdom antics and earns a Badass Retail Slave Award for the awesome thing he did for a nice custy at the end of this post:

Hey all, Mouse Mastered here.

I haven't posted anything recently because, well... I haven't really had anything to post.

Working at another park (the community of tomorrow) has been wonderful, and everybody at the alcohol and cuisine festival has been, well... really relaxed.

I guess it's because most of the guests that come here are really mellow, there aren't any long lines, and for the most part there's plenty of alcohol to take away any frustrations they MAY have.

It's been a glorious time of calm, patient, understanding people who have never been upset with ME for any food or beverage shortages that have occurred at any particular time. They mostly give a disappointed lament, promise to return (and most actually do!), and tell me thanks anyway.

DEAR GOD, I WISH THE REST OF THE GUESTS COULD BE LIKE THESE PEOPLE.

It's a shame that I only get to experience this for only 45 days or so out of the year, and the time is almost come again for me to return to the kingdom.

However, before I get into some of the more amusing/alarming/heartwarming events that either happened to me or came to my attention, I would like to say this to anyone who has come through the festival this year: thank you for behaving properly and treating me like a human being.

On that note, here's the alarming things that have happened:

The guy that freaked out because we momentarily ran out of forks, stating "FOR HOW MUCH I PAID, I SHOULD HAVE A DAMN FORK" and wondering "HOW THE FUCK AM I SUPPOSED TO EAT?"

I finally stated I would bring a fork to him as soon as I could, and he stormed off.

After I finished filling the forks, I took one out to the guy who was with his wife. She had already got some, but he still gruffly said "Oh, thanks" as I walked back.

There was a silver lining. An old lady who saw the whole thing happen pulled me aside and said "That was a very nice thing you did, even though that gentleman probably didn't deserve the service. Keep up the good work."

Made me grin. =3

Not to me, but no less than two guests have been arrested for taking drunken swings at cast members, both by the mexico pavilion. I think the tequila bar is a bit too effective in it's services, but thankfully the local police and Disney security have kept everything as smooth as possible. I'm mostly just glad I wasn't a part of it.

Next: The amusing:

Most of the drunk people who turn the nearby hearing area into their own karaoke bar. (I've heard "Don't stop believing" at least three times")

Drunk older women that hit on me:

There's two distinct stories in this category. The first was in the first week of the festival, and I was stocking a new kiosk that happened to feature waffles. One lady, old enough to be my mother (I knew because her actual son, who was there, is only a year younger than me), struck up a conversation as the rest of her party tried to apologize for her intoxicated state.

She started to ask if I was married, I said I was, she asked about my ring. Well, truth be told, I'm not LEGALLY married, and I don't actually have a ring yet, but I fortunately have a back story ready that since my ring has an engraved surface, company food policy forbids me from wearing it on the job (which, if I had such a ring, would be true), and I am unable to afford a simple band at this time.

Her response?

"Well, if I were your wife, I would make sure you had something on because you're a CUTIE".

Cue MM turning beet red, hiding behind his festival cap brim, and hurrying off to do something else.

The second occurred quite a while later, as I was working at a stand named after beer ingredients. I was on the register and an inebriated woman with some friends comes through the line.

They order, jokes are told, whatever. As they head to get their order from the fillers, the inebriated woman (hereafter "IW") reached into our water bin, picked up a small chunk of ice, and playfully tossed it at me.

I caught the motion out of the corner of my eye, turned, caught the ice, and tossed it back.

Now, at this point, I feel I should mention that IW was wearing a tank top. Yeah, I'm sure you can see where this is going.

In a shot that would make Michael Jordan's head spin, poor MM watches in horror as the ice in question lands DIRECTLY IN THE CENTER OF HER CLEAVAGE.

At which point IW feels it polite to inform the rest of the world, as she digs out the ice, by screaming "YOU GOT IT ON MY TITTY!" repeatedly.

I was redder than a sunburned tomato at that point. x.x;

And lastly, the heartwarming:

At the starcraft-playing country's kiosk, I had one older gentleman come through. He had ordered a beverage for his wife, but was upset because he had hand shakes and we did not have lids for our cups.

I asked if he could try to hold it and take a sip so most of it to get to her, but the second he picked it up, he spilled about 1/3 of the cup.

He told me to toss it in the lake, but thanked me for the food.

NOT ON MY WATCH!

I got him a fresh tea and actually walked with him from the china pavilion area all the way to Morocco so that his wife could have the tea he had ordered and paid for.

He thanked me multiple times and so did she, especially since BOTH were former, now retired cast members. =D

They said my actions reminded them of why they had worked for the parks in the first place.

Well, that's all from story time.

Hopefully it wasn't too confusing, as I was wrapping up about a month's worth of action all in one fell swoop.

Until next time, have a magical day eveyone!

--Mouse Mastered

 

Mouse Mastered: Pre Labor Day Custy Hell

Holy shitballs.

Today sucked.

It sucked HARD.

It was our first legitimately busy day in a few weeks, what with school starting back up, so people naturally LOST THEIR FUCKING MIND because OMG THE PARK IS BUSY.

Nothing, fortunately, happened to me, but here's the whole story/stories as relayed to me by my fellow cast members:

First off, we had up door control because it was busy. I think I've mentioned it in the past, but to refresh, it's a policy where we do NOT allow people without food to sit in our largest dining room, so there are tables available (at least in theory) for people who do have their food and want to sit down before it gets cold.

The one guy that got me maddest was the one who made my one female coworker break down in tears.

I went to take a bathroom break, and had to pass through the break room to do so. On the way back, I find this girl, face red, eyes still watering. My "OH SHIT" alarm is blaring at this point as I asked her what happened.

The girl, who is 18 and decently petite (let's called her Ms. Bristow), was at one of the positions stopping people from getting into the dining room.

One gentleman tries to get in without food, so she stops him and tells him that the area is reserved.

What does this prick do?

He flips the fuck out, yells at her, and calls her a bitch for upholding the policy. After yelling at her, when he DOES get his food, he comes back, gets about half a foot from her face and as nastily as he can yells at her to "Have a magical fucking day."

What the shit. =|

I wound up talking to her for a good long while about people being idiots. Next, she tells me about Douchebag B. Bristow tells me that the guy came up to her with a hamburger, and asks her to feel it.

Confused, and not sure if he really wants her to, she asks "Is it cold?" He tells her, yes, it's fucking cold, and it's the second time.

She offers to go get him a new burger because, really, that's all she can do. DBB proceeds to scream at her that he's "done with this shit" and throws his ENTIRE ORDER into the trash.

Not just his food, but his WHOLE FAMILY'S MEAL.

In the process, he spills a drink right in front of Bristow before walking it. THERE WAS A KID'S MEAL ON HIS PLATE.

That ASSHOLE had the nerve to STARVE HIS CHILDREN because he got two cold burgers. Seriously? Grow up bro.

If nothing else, demand a manager and they'll either refund your burger or grab one right out of the fucking broiler just to make sure. But don't make your kids go hungry because you're pissed off. It ain't right.

Lastly, was another female coworker who was working in the dining room, sweeping and wiping down tables.

Apparently she had tried to find another gentleman a table, and was unable to. Shit happens, right?

His response is, literally, to HURL HIS ENTIRE TRAY AT HER. She was at the bottom of a ramp leading from the lower part of the room up, and he just throws the entire order at her. Soda's everywhere, food everywhere, basically leaving a giant mess for her to clean up.

Thankfully, she wasn't actually hurt during this.

I don't know why these FUCKING IDIOTS do shit like this. The kicker was this: a guest sat down and put her kids down at the table, as well as their food, before heading up to go grab condiments and silverware and crap.

Another guest TAKES THE CHAIRS THAT THE KIDS WEREN'T SITTING IN FROM THE TABLE WITHOUT EVEN ASKING.

When the guest comes back, she gets pissed at the other table, and they proceed to get in a shouting match where the offending party tells her they're not giving up the freakin' chairs and she should go grab more from outside. =|

It got so bad security had to be called into the restaurant.

What the shit?

We went through all of summer, july 4th, spring break, etc, without having to deal with this much crap on a single day, and now the day before labor day is what sets everybody off? >>

Fuck me, I am NOT looking forward to thanksgiving/christmas.

Oh well. At least I get to get away from Magic Kingdom for six weeks to work at Epcot for the Food and Wine festival. Ugh.

Hopefully more magical next time,

--Mouse Mastered

  

Squabbling Magic Kingdom Custys Gets Told

Mouse Mastered gets a Retail Balls Award for diffusing a potential fight amongst custys at the Magic Kingdom:

So, apparently, I won't have to wait another year to experience a guest fight.

Yeah, apparently I only had to wait a few weeks this time around.

SO.

I'm on our chicken serving side, and this guy gets two trays worth of food.

Okay, he's trying to juggle it out by himself and can't, and before I can try and tell him I'll get someone to help, he over-adjusts a lift and spills a kid's sized sprite.

Okay, that happens all the time, so I tell the drinks person to make a new sprite for him. In the meanwhile, the gentleman in question has repositioned his food on one tray.

However, there's a bit of a problem. His other kid's drink, an apple juice, is now leaning precariously on one side (think a car driving on two wheels) as he goes to move again.

The lady next to him points it out and says "Hey, that drink is going to fall over too."

So, the guy picks up the drink... and then SLAMS it down onto a tray, exploding apple juice everywhere: all over him, the lady next to him, the lady beside him, and me.

The lady next to him starts digging into him: "Oh, that was REAL mature! Good going!"

And so on and so forth.

The guy looks at her like he's about to replace his meal with her face, so I immediately step in:

MM: "No. No. No. We are not going to do this. We are not going to have a fight here.

Sir, you go that way, I will replace your drinks for you and come find you. Ma'am, you stay

here and don't say another word to him. I will not have a fight here. Not in my line, not

in my restaurant, and CERTAINLY not in this park."

The gentleman walked away without another word, and I told the lady I was sorry for having to be that blunt. She was fine with it. I got a 30 minute break not that long after, found the guy, gave him his drinks (he had since calmed down), and then went for my break time snack (microwave pizza and a coke, yay!).

Just another day in the kingdom, I suppose.

--Mouse Mastered

 

Coworker Bitch At Magic Kingdom

Okay, so, today I had the most interesting encounter with a coworker of mine I'll call GB (Ghetto Bitch).

She's had it out for me for a while now, because a couple of months ago she took over my position after I had, admittedly, been slacking off quite a bit. She still hasn't let go of it. On top of that, I'm a trainer now, which means less training hours for her. She's got the most seniority on top of that, so she pretty much gets her way and is quite used to it.

Today when I clocked in, I found out that I was supposed to have a training group, apparently, as one of our supervisors told me.

Okay, no big deal. He also tells me to head down to help prep food for our topping bar until I have to head to the training office. Again, no problem.

I get down there to find GB down there prepping. She asks me what I'm doing, I explain, at which point  she heads upstairs mumbling something about stealing money.

I shrug, start working, then head upstairs to grab something. On my way back down, I'm stopped waiting for the elevator (wheeled carts don't like stairs) when the supervisor from earlier tells me "You're on [GB's position] now? You and GB switched?"

Considering what happened to me that I went over in a previous post, I told him no, and continued to work.

GB sees me, walks by and says "You're [position] now." I shrugged again, as she headed out the door.

I finish up, check the time, go upstairs and inform a manager and a supervisor of where I'm going. When I get there...

GB is there. Getting the trainees to clock in. WTF? I ask her what's up, and she tells me that we got switched because she talked to the coordinator and told him that "if he couldn't trust me at [position], why should I be sent to train?"

What? How does he not trust me to do the job? Where did that even come from? She basically undercut me and took the training group, and I know why.

If you're training someone, you get an extra dollar an hour. They're all eight hour shifts. SHE UNDERCUT ME FOR EIGHT FUCKING DOLLARS.

THAT'S A SUBWAY SANDWICH AND A COKE.

What the flying fuck? I talked to a manager about it and wound up having to write a paper statement about the whole thing.

*grumble grumble*

In lighter news, the stiltwalking workshop went well. Me, my trainer, and the manager watching the workshop were all impressed.

Anyhoo, until next time, have a magical day!

--Mouse Mastered

  

Fighting Custys At The Magic Kingdom

From Mouse Mastered:

Hey guys! I'm back, after a long absence of shenanigans happening to me. It might be a good thing to not have to constantly submit because it means I've been through no hell. =D

So, today is basically a follow up to my second or so story, about my experience with a few parade guests almost getting in a fight.

Lo and behold, over a year later, I get a repeat occurrence!

We have a mini topping bar setup, which I was working at, when all of a sudden I hear shouting from the seating over next to the topping bar.

Some lady or something is yelling at some guy, and I walk up as he's telling her "It's okay, you have a great day!"

I'm kinda paying attention at this point, because I dunno what's about to happen.

We'll refer to the guy as MA (Mr. Awesome) and the lady as CB (Crusty Bitch).

The lady keeps yelling at him, and apparently his point of contention is that she called him a black piece of shit, but in Spanish, under the assumption that he wouldn't understand, but he did.

She FLIPS out, saying she never said that, as he keeps insisting that she did, merely stating that people shouldn't say things like that in this park. She pulls the race card on him, insisting she would never say that, because "her grandmother is black", and then proceeds to call him a dumb ass.

I'm now moving closer as the confrontation continues to escalate, with MA still telling CB not to say stuff like that, and she finally basically admits to saying it, but now she says that she was saying it to someone else, and it was none of his business.

As CB says this, she moves closer to MA's table, and basically almost runs directly into one of MA's daughters sitting next to him, as she gets closer to yell at him.

This is where MA suddenly loses his cool, and I don't blame him.

MA stands up at this point (dude's ripped) and is now angry at CB for practically assaultinghis daughter.

There's another, older cast member there, but at this point, I maneuver myself between the two of them and separate them, (not touching them, of course) but using my arms to create a barrier.

Holy jesus, they start yelling obscenities, I finally just yell "STOP!", get MA to sit down, and shoo CB out of the restaurant.

Three different guests told MA he was right, and wow. It was like deja vu.

Except this time it didn't go anywhere and there was no physical contact.

I have a feeling that this is going to become part of the legendary stories of the restaurant.

The story about the lady who left her baby on the counter is already in there. >>

Until next time,

have a magical day RHU!

--Mouse Mastered

  

Mouse Mastered's Epiphany at The Magic Kingdom

Okay, so, I've posted a lot of rants on here about my time and such, and working at the busiest restaurant in the western hemisphere is no joke.

BUT, I go to work everyday for a reason, and it's not just the paycheck.

I know most people here on RHU work where they work for a reason of some sort, and I thought I'd share my number one reason today.

After the 6 am hullabaloo died down, I had won, through an employee contest thingy, a free meal at the restaurant. I collected my prize on my lunch break and proceeded to eat my food and decided to go out into the park, briefly, to watch my favorite show, which takes
place in front of the castle. It's cheesy, truth be told, but I get a kick out of it and seeing the show, especially seeing how the guests react, generally reminds me of A) why I work here, and B) why people come here in the first place.

Today was a bit different.

I was waiting in my normal spot when a family comes by with a girl in a wheelchair.

At first glance, I notice that the girl in question has down syndrome. It doesn't bug me, she goes with her family to watch the show, and I wait as it begins.

At a certain point in the show, after Mickey and Co. come out, the princesses arrive, namely snow white, cinderella, and sleeping beauty. I look over and I wish, I honestly wish I could have seen that girl's face.

But what I see, from behind her, is a girl waving and jumping up and down excitedly as her favorite princess, snow white emerges. She does the crowd participation part (they get everyone to shout a certain phrase) and I can tell she's having the time of her life.

And I can't help it, guys. I honestly started to tear up and cry. It was a brief moment, but I was shockingly reminded of what this all means to people, you know?

I may work at a burger joint, by all means, but it's part of something bigger and I just witnessed it first hand. Maybe it was me, in my mind's eye, seeing my own daughter being that girl some years down the road. I have no idea, but I set into action.

I went over and found a cast member who was part of the entertainment staff, and attempted to point out the girl and see if we could do anything for her.

She said we'd try, and I eventually had to walk over there and point her out to the cast member by acting as a human beacon.

After the show ended, I talked to the family briefly and led her over to the cast member,
who directed me to a spot where, hopefully, snow white would come out to meet.

The girl kept repeating the show's catch phrase, as well as asking her mom about some of the aspects of the show such as why the villain did such and such thing.

Unfortunately, Snow White didn't show. I was disappointed, but I did lead her over to the area where we have a meet and greet set up for the princesses in general.

As we get to the line, after conversing, I look the girl dead in the eye and say "Okay, we're here, but I need a LITTLE more magic. You know what to do. One, two, three!"

And the first words out of her mouth are "Wish come true!" (The show's phrase was

"Dreams come true", but that was her version).

At that point, I leaned to the cast member now behind me at the front of the line and told her that the girl and her family were authorized to skip the line to go meet the princesses.

I wish I knew how it all turned out, but unfortunately, I had to run back to work.

I was a little late getting back on duty (thankfully I wasn't talked to about that), and, well, it made my whole day worthwhile.

So, while I'm probably a special case in working where I work, I'm wondering...

Does anybody out there have a special story for what or why keeps them in retail?

Or just a story of a moment that made it all worthwhile, if only for a little bit?

--Mouse Mastered

 

Impatient Douchebag & Magic Kingdom Miracles

From Mouse Mastered:

HOLY SHIT.

It's like 90 degrees + freakish humidity completely destroys the patience of most people.

I had two today.

First off, both of these happened at roughly the same time while I was at our salad/topping bar thingy.

The first lady wasn't so bad. She asked me, though I couldn't really hear her, if I could hand her some napkins. All I heard was "kljherlkadfhdskfha napkins".

Considering I was RESTOCKING THE NAPKINS AT THE TIME, I figured it would sort itself out in a few seconds. Apparently the few seconds for me to close the lid and turn the napkin dispenser back around was far too long, she gave an impatient sigh, grabbed some napkins from a stack that happened to be sitting on the counter (god only knows how long), then resumed grabbing her other items.

It was annoying at best, but still, if she had waited all of about 20 seconds I would've been done. *shrug*

It was the second guy that really pissed me off.

Me and a coworker were standing waiting to see if anything ran out or if there was anything to restock. All of a sudden, I hear a guest I shall from hereon refer to as

IDB (Impatient DoucheBag).

IDB: Come on guys! Do your job! There's no ketchup!

Side note: two of the four nozzles on that side were unconnected at that time due to a malfunction that turned out to be an O-ring problem (yes, our condiment dispensers are air powered and automatic.)

Me: *eye twitch, deep breath, start moving to check the ketchup*

Side note 2: due to our compressed air system, sometimes it takes a second or two for anything to dispense for whatever reason. Also, most people can't read the buttons that clearly state "PUSH AND HOLD" and jam at the thing repeatedly until they finally yell at us the ketchup/whatever is out. abou 90% of the time, the ketchup isn't out, though usually it almost is and I can move to replace it in a timely manner.

I stopped heading to check the ketchup when I noticed he was getting some from the correct spout. However, two seconds later...

IDB: COME ON, GUYS! NO MAYO EITHER! LET'S MAKE SOME MAGIC HAPPEN!

Seriously?

Eggs and fucking oil blended together is the key to your day?

What the fuck, dude? As for the my job comment, I have to watch the entire topping area. That means all the produce (lettuce, pickles, relish, diced onion, tomatoes, banana peppers) as well as all the condiments, and all the hot product (mushrooms, sliced onion, cheese sauce) and lastly the silverware and napkins.

It's a lot for just one person to cover. I don't hover over the ketchup or mayo, because I know that most of the time, I either hear noises that indicate it's out from the machine itself, or someone usually says the following: "Hey, I think the ketchup's out."

Most of the time, I even get a nice "Excuse me, there's no ketchup coming out." to signal that I should check the machine.

Not with this guy. Apparently some tomatoes, vinegar, and spices were NECESSARY TO HIS MAGIC that he would basically tell me I don't know what I'm doing, very loudly and rudely.

What the fuck is your problem, anyway?

You'll wait minutes to hours in line for a 3 minute ride, but you can't wait 30 to 60 seconds or ask nicely? Aren't you the same parents always telling your kids to be patient when they're whining about something?

The best part to this whole thing, is that for the rest of my shift, EVERY SINGLE OTHER GUEST ASKED ME NICELY ABOUT EVERYTHING, PARTICULARLY PERTAINING TO THINGS THAT WERE OUT OF STOCK. From cheese sauce, to mushrooms, EVERY. SINGLE. OTHER. PERSON.

asked me nicely. Considering our kitchen staff got behind on the mushrooms and onions a bit, it was quite a few questions. I even had one lady reply, when I told her I knew the cheese sauce was out and that it would be a little while, "Oh, okay! Just letting you know. Thank you!"

I wish IDB had been around to see that. IT'S HOW YOU'RE SUPPOSED TO ACT.

God forbid a retail slave be shown common courtesy, though. It seems common courtesy is going the way of common sense.

Anyhoo. I have work in about 7 hours or so.

Til next time, have a magical day!

--Mouse Mastered