The following tale happened at a video game store I worked at. I was not present for it but heard about it later. It still makes my blood boil.
It was a very slow morning at the store. Two people were on staff, the store manager and an associate. A woman walks into the store and places a board game on the table and asks to make a return. We had started carrying a few board games recently, so this wasn't unusual.
SM: Sure, can I see your receipt?
C: I don't have one.
SM: When was the purchase made? I can look it up in our system.
C: Two days ago.
My manager looks through the system to see if a sale of that game was made within the last week, but there were no results.
SM: It doesn't look like we sold any within the last week. Are you sure it was this store?
C: Yes, I'm positive.
That's when my manager realized that the system said we had two of that item in stock, but there was only one on the shelf. The other one was sitting right in front of her on the counter, trying to be returned by a customer. My manager examines the box and looks at the price sticker. It had the current date on it.
When the registers turn on in the morning, they will automatically print out price stickers for any items that get price changed. Those stickers show the date on which they were printed. So this board game clearly could not have been purchased two days prior if it had the current date on it.
SM: I can't do a refund without proof of purchase and it looks a lot like you never purchased this, seeing as the system says we have two in stock and there's only one on the shelf.
C: I don't care what your system says, I want a refund.
SM: The sticker on this was also printed today, so it could not have been purchased two days ago.
C: I don't care. I want a refund.
SM: Excuse me a moment. I need to go check the cameras.
C: Go ahead.
Unfortunately, we didn't actually have any cameras in the store. What my manager did do, was call up the district manager, and ask him how to deal with this thief. His response? Give her a refund.
Absolutely fuming, my manager walks back out front and doesn't say a word as she gives this woman cash back for something she didn't even purchase.
This lady from a bit ago got her returns denied because, well, she pulled them off the shelf. We have it on camera.
She called the corporate office to complain about how we wouldn't take her return and how we kept the product, stealing... From her.
So naturally corporate sent it down the chain to our store manager, and we are giving her the $300 she stole from us.
I hate my job.
She showed up at 10pm as we were all walking out, asking for the refund we owe her. The store closes at 9.
Then, as we're walking away she calls out from her car: "Thanks for sneering at me."
I'm sure this will somehow result in us bending over once more.
“There are lies, damned lies, and statistics.” --Mark Twain
Funny thing about statistics, you can make them prove ANYTHING if you look hard enough. And conveniently leave out certain data points.
For example, management spread the word that corporate blamed 80% of "shrink" --aka product theft-- on employees. So we were practically strip searched if we so much as took the garbage out to the dumpster out back. And a manager had to be present while we threw away said garbage.
Now, think about this. It now takes two people to throw a single bag of garbage out. That's not big, unless you realize that the manager had to see that there was nothing concealed in pockets before we left, and stood staring as the garbage was chucked.
Add to this that payroll had been slashed insanely low. So two of the very few employees on the floor are out back, to prevent employees from stealing. The one cashier has twenty five people in line, and nobody, but nobody, on the floor watching the Nasty Ass Thieves roaming the aisles.
But 80% of theft was due to employees.
I used to work in a game shop in the UK, which specialized in older consoles, computers and games, which as well as selling them, we also bought and traded them.
One day a guy came in with a box of games for an old computer that we never really had much demand for, so I went through the box picked out one game, scanned it and said "It is worth a pound, but everything else in the box we can't take."
He tried to sell them by saying how good they were but I pointed out they were basically crap by today's standards and we struggle to sell them even for 25 pence each. So took the pound and took the rest of the games with him saying he would store them until they became worth something.
Half an hour later a kid walks in with a similar looking box and says "Would you give me 20 quid for these?"
Me and my colleague chuckled and I said "No, we told the guy whose games they were that they are worthless, so take it away and put it back were you found it." Looking dejected he walks out.
Not 30 minutes pass and another kid walks in with another similar looking box and I spy the games again, he said "I want to trade these games."
I said "No, these are not your games and we told the guy whose games they were they were worthless."
I put the box behind the counter and the kid demanded 'his' games back and we said, "No as they are not yours."
He left the store looking like he was about to cry.
After serving customers, I called the guy up whose games they were and he said that he put the box down for a minute to rearrange his car and when he finished he saw that the box was gone, so he was pleased that we had rescued them for him.
Just as I was about to say goodbye, this big guy came in, looking quite angry and slammed his hand on the counter shouting "I WANT TO SEE THE MANAGER." I said my goodbyes and put the phone down to face this gentleman (and yes he did shout a lot...)
Me - "Can I help you?"
Big Guy - "YES, YOU STOLE MY SON'S GAMES!"
Me - "Please sir, do not shout I can hear you fine. But what games were these?"
BG - "I don't know, he had a box and he said you stole them off him and told him to get the **** out of the store."
Me - "I assure you sir, that we did not do so and those games were stolen from the gentleman who is coming in to pick them up."
BG - "ARE YOU ******* CALLING MY SON A THIEF?"
Me - "No, but he probably found them outside where another kid probably dumped them."
BG - "NO HE DID NOT, I SAW HIM TAKE THEM THIS MORNING"
Me - "The games he brought in were the same games and in the same box that another gentleman brought in this morning."
BG - "Then he stole them, I want those games back or I will come over that counter and give you what ******* for."
By this time I had pressed the silent alarm.
Me - "I do not have the games here, they were taken to out sister store which has a storage area."
BG - "YOU ******* LIAR"
By this time the gentleman whose games they were came in and the big guy had grabbed my t-shirt and made a fist. The gentleman jumped him and got him in an arm lock saying "I am a police officer, please calm down or I will have to arrest you."
The big guy calmed down and the gentleman asked me if I wanted to press charges, I said no and the big guy got up and ran out of the store.
I thanked the gentleman gave him his games back and also gave his a 5% off voucher.