This was a few weeks after I had first started, a middle aged man walked to the till and slammed his chocolate bar and a £10 note in front of me, I looked up, said hello and put everything through.
I hand over his change. "Tha-". He sighed so I apologised and asked if everything was okay, he glared at me and snapped "you must always thank your customers" and stormed off. I stood there trying to think that through, my only response was to turn to the next customer and ask "What just happened?"
Ever had an odd custy encounter that provoked you to say, "What just happened?" Share with RHU!