Background information: I'm a CNA, and work in a nursing home. I've been doing this job/type of work for about 5 years.
Story: Come in at 2:30, ready to bust my ass and get shit done. Awesome Day Shift (henceforth referred to as ADS) says today was insane.
One patient on a clear liquid diet. Different patient called 911, stating she was at the grocery store, laying in the parking lot, and no one had stopped to help her. New patient had just arrived at 2.
Dude co-worker (henceforth referred to as PIC, Partner In Crime) is a newer aide to facility.
Getting people up and ready for supper is going alright, but new patient, aka Princess, is on her call light every ten minutes. Why? She wants a walker, because she "can't keep getting around using her bedside wheely table anymore."
Lady, you had pneumonia. You haven't received a PT evaluation yet; I can't give you anything like that until we get that evaluation. Went to Charge Nurse and asked her about it. I was sent on a goose chase to find PT and figure out what the Gorram Hell is going on. PT lady says to leave a note, and they'll figure it out later.
We serve supper at 5. CLP calls me in to change him; fine, 'Tis my job. Didn't tell me until after I had positioned him in a power chair after changing that he wanted to wear different pants.
Get up to supper at 5:15 and get scolded by nurse when I mention I had changed him, d/t her needing to give him a suppository. Sorry, nurse lady, I forgot. I was telling you about his poo, and you yell at me? Whatever.
Supper is served. Dietary aide is leaving and leaves her dirty utensils in the sink without the garbage disposal. Seriously, dietary? Give me more work because you're too lazy to rinse 6 spoons.
Had crazy old lady hit me a few times while I was washing her up. Why, I'll never know. Dementia is a whole other can of worms.
Got yelled at by ex-alcoholic patient and hit because she got herself all worked up over I don't even know what and then threatened to report me because I asked her to calm down.
Got yelled at by CLP because I wouldn't give him tapioca pudding (not a clear liquid, btw), I was trying to get ex-alcoholic patient to bed and wouldn't drop everything and get him jello right after he asked.
Princess was call-light happy, trigger finger everything. You got out of the hospital today, where they were pumping you full of antibiotics. Of course you're going to have the shits.
I had to keep telling PIC what to do and who to do. Nurse lady told me when she was in by cool patient, cool patient pushed call light by accident. PIC stood there for about 15 minutes staring at nurse lady while she worked.
I took a 10 minute lunch break because PIC took like an hour long lunch. Not cool, dude.
Only perks: I have a few decent patients that love me and make the job a bit easier.
From Daily Mail:
A belligerent New York man allegedly punched a female Carvel store worker in the face several times after she confronted him about an expired ‘free cone’ coupon he handed her and the unpaid $3.50 he still owed when he walked out.
Local police say William Hotz, 59, walked into the Carvel on Dutch Broadway in Valley Stream, Long Island, on Wednesday morning and ordered a single ice cream cone.
The female clerk, 55, handed him his scoop, and Hotz reportedly handed her the ‘One Free Ice Cream Cone’ coupon that had expired, NBC New York reports.
When the Carvel worker pointed out the expiration date and asked Hotz to pay for the cone, the suspect turned around and walked toward the door, she said.
The worker confronted Hotz outside the store, at which point he allegedly punched her several times in the face.
The worker was left with her a cut lip and swelling, police say.
Officers responded at the scene and tried to take Hotz into custody, but he allegedly resisted, as he flailed his arms and twisted his body out of their reach.
After a struggle, the suspect was placed in handcuffs and arrested on robbery and resisting arrest charges, according to NBC.
He is scheduled to be arraigned on Thursday.
This was like 9 years ago when I was still a retail newbie.
I had an old man walk up to my counter with his whole fuckin' fist in his mouth. He pulled out a TOOTH, and set it on my counter and said, "You can have it, I don't need it anymore."
I had no idea what the fuck to do. Then he wanted to use my pen to write a check, and still had mouth stuff (saliva, blood etc.) on his hand.
I gave him the pen of a girl who I hated, and I ended up finding a better job a few weeks later.
Shortly after New Year’s Day, Man Hyung Lee, 77, was nursing a coffee in his usual seat in a narrow booth at a McDonald’s in Flushing, Queens, when two police officers stepped into the fluorescent light of the restaurant.
Mr. Lee said the officers had been called because he and his friends — a revolving group who shuffle into the McDonald’s on the corner of Parsons and Northern Boulevards on walkers, or with canes, in wheelchairs or with infirm steps, as early as 5 a.m. and often linger until well after dark — had, as they seem to do every day, long overstayed their welcome.
“They ordered us out,” Mr. Lee said from his seat in the same McDonald’s booth a week after the incident, beneath a sign that said customers have 20 minutes to finish their food. (He had already been there two hours.) “So I left,” he said.
“Then I walked around the block and came right back again.”
For the past several months, a number of elderly Korean patrons and this McDonald’s they frequent have been battling over the benches inside. The restaurant says the people who colonize the seats on a daily basis are quashing business, taking up tables for hours while splitting a small packet of French fries ($1.39); the group say they are customers and entitled to take their time. A lot of time.
“Do you think you can drink a large coffee within 20 minutes?” David Choi, 77, said. “No, it’s impossible.
And though they have treated the corner restaurant as their own personal meeting place for more than five years, they say, the situation has escalated in recent months. The police said there had been four 911 calls since November requesting the removal of the entrenched older patrons. Officers have stopped in as frequently as three times a day while on patrol, according to the patrons, who sidle away only to boomerang right back. Medium cups of coffee ($1.09 each) have been spilled; harsh words have been exchanged. And still — proud, defiant and stuck in their ways — they file in each morning, staging a de facto sit-in amid the McNuggets.
“Large group — males, females — refusing to get up and leave,” read the police summary of one 911 call placed on Jan. 3 at 2:30 p.m. “The group passed a lot of sit-down time. Refusing to let other customers sit.”
Neither a Burger King nor another McDonald’s, both within a few blocks on Northern Boulevard, has the same allure.
Workers at the restaurant say they are exasperated.
“It’s a McDonald’s,” said Martha Anderson, the general manager, “not a senior center.” She said she called the police after the group refused to budge and other customers asked for refunds because there was nowhere to sit.
After multiple requests for comment, a spokeswoman for McDonald’s said the company would address the issue, but as of Tuesday evening it had not done so.
The police in the 109th Precinct, which serves the area, say that calls to resolve to disputes at businesses are routine, though the disruptions are more often caused by unruly teenagers than by septuagenarians.
The Flushing McDonald’s looks like any other. Few among the crowd there on a recent Saturday said they even liked the food. “We prefer our own Korean food,” said Hoick Choi, 76, a pastor at New Power Presbyterian Church, who comes about once a week. Many come after filling up on a free lunch at a nearby senior center.
Some say it is convenience that draws them from the solitude of their nearby homes to spend the day sitting there in the Big Mac-scented air. Many are widowed, or like Jee Woong Lim, 81, who arrived in America two years ago from Seoul, say they are in need of company. They are almost without exception nattily dressed, in suits or dress slacks, brightly colored ties or sweaters, fedoras and well-shined shoes.
Yet there seem to be no shortage of facilities that cater to the elderly in the neighborhood. Civic centers dot the blocks, featuring parlors for baduk, an Asian board game, and classes in subjects from calisthenics to English. Mr. Lee, who comes to the McDonald’s from Bayside, passes several senior centers en route. One is a Korean Community Service center in Flushing, which recently changed a room in the basement into a cafe with 25-cent coffee after its president, Kwang S. Kim, got word of the McDonald’s standoff.
“I think I have to go to McDonald’s and ask why they’re there,” Mr. Kim said.
Outside the McDonald’s on Saturday, Sang Yong Park, 76, and his friend, Il Ho Park, 76, tried to explain what drew them there. They come every single day to gossip, chat about politics back home and in their adopted land, hauling themselves up from the banquettes with their canes to step outside for short cigarillo breaks. And they could not say why they keep coming back — after a short walk around the block to blow off steam — every time the officers remove them. They said they had each been ousted three times so far.
The two men, however, knew what they would do next time. Sang Yong Park said he would not budge, but his friend said he would dutifully obey any police order, just as he always has. “I will just listen to them,” he said. “But I will come back inside after they leave.”
I had a coworker hate me because I wouldn't let her bully/berate me.
She was an older woman who honestly had some problems, which isn't her fault. But she would snap at people (including managers and customers).
One day she was calling for a carry out on the wrong radio and so no one was responding. She starts huffing and puffing so I tell her she's on the wrong radio.
She snaps and glares at me: "Are you saying that they really won't come up here cuz of the radio I'm using?!"
I was tired of her shit so in the voice you would use to scold a toddler I replied with, "Yes because you are asking people outside to carry out birdseed. You were trained as to which radio is for which department for a while now."
Then I called for her on the right radio and after that day she said she hated me, despised working with me and said that I was a shitty person.
So today we had a rich ol' biddy come in wants to do a return. The problem is that she doesn't have her receipt and the way our system works we can only do an exchange. My Hispanic coworker ends up servicing her.
Ol' Biddy: I need to return this! My niece didn't like it.
Coworker: Okay, do you have receipt.
Ol' Biddy: No! I want it returned in cash!
Coworker: Unfortunately, we can only do an exchange for store credit without a receipt.
Ol' Biddy: Can you look it up? I bought it here!
Coworker: Our system has not way of looking up purchases without a receipt so we can only offer an exchange or store credit.
Ol' Biddy: I DON'T WANT STORE CREDIT! I KNOW WHAT YOU'RE DOING! YOU'RE CHEATING ME! YOU MEXICANS NEED THE MONEY! THAT'S HOW IT WORKS!
Coworker: *annoyed* Ma'am, I may be Mexican and I certainly don't need your money! You're welcome to shop elsewhere!
Ol' Biddy: I WANT YOUR NAME AND WANT TO TALK TO YOUR MANAGER! YOU SHOULD BE FIRED FOR YOUR RUDENESS! I'M GOING TO TELL EVERYBODY ABOUT YOUR STORE AND NOT TO SHOP HERE! I'M FILING A COMPLAINT ONLINE AND LET ALL THE LOCALS KNOW HOW HORRIBLE YOU'RE BUSINESS IS!
Store manager comes down. She's Hispanic as well. Ol' Biddy gasps, takes her stuff and leaves, but threatens to call our area manager while telling other custys not to shop with us while we ignore her. The irony is that this bitch is a local but fails to realize that this affluent community that our store is located in is made up of 50% wealthy Mexican entrepreneurs who have houses in the vicinity.
I would love to see how the community would react if one of their own has revealed to be a racist!
So I work at the local newspaper, and the entire 3 block radius around us is named after the newspaper. We’ll call it “NEWSPAPER CENTER.” The other day, I had an elderly man come in, expecting to get an MRI (which of course, we do not do.) I inform the gentleman that he is looking for the hospital across the street, which is where things get crazy.
ELDERLY MAN: ”What do you mean, I have to go across the street?”
ME: “Well, this is the newspaper, sir.”
ELDERLY MAN: ”Well they said to come here so I did.”
ME: “I’m sure they meant the NEWSPAPER CENTER, and not the actual newspaper, but if you go across the street-“
ELDERLY MAN: “I don’t understand why you can’t just help me!”
ME: “I’m sorry we are the newspaper we don’t actually do that here-“
ELDERLY MAN: “I CAME ALL THE WAY HERE CANT YOU JUST DO IT ANYWAY!!??”
ME: “But sir, if you just go across the street to the hospital, since we aren’t a hospital we don’t have that equipment-“
ELDERLY MAN: ”YOU USELESS BITCH NO WONDER NO ONE IS IN THIS LOBBY THEY CAN”T DEAL WITH YOU! YOU ARE SO UNHELPFUL I HATE YOU”
Elderly man leaves in a huff, albeit slowly since he is on a walker, and I’m just standing there like, did you really just turn into a toddler and say that you hate me?
Just another day as a retail slave...
--Lowly Newspaper Slave