I've long accepted the fact that no matter how much time I put into an aisle making it look nice, there's going to be some customer who just uses it as their dumping ground or tears it to shreds. That reality just comes with working at retail.
But today that worldview changed a little bit.
I was straightening up a particularly popular aisle that kids love to go wild in. It's the kind of aisle I would probably have torn up as a kid too, if I'm being honest. As I'm finishing up the last section, these two kids come down the aisle. They couldn't have been older than 6.
Inwardly I start to scream as I see one of them reach out and drag a few items from the shelf to bring them down to his level. Mercifully, he was only interested in 2 items on the shelf. Soon enough, he looses interest and gets up to leave with the toys on the ground. But then a miracle happens.
I hear the other kid that was with him say,
"Hey! Put that back. That guy just cleaned it up."
And sure enough, I see the kid out of the corner of my eye pick up the toys and put them back how he found it.
Thank you, small child, for giving me some hope for the future.
My wife and I built a new house and had to stay in an apartment for a few months after our old house sold. Fortunately the apartment had Verizon so we could transfer our service easily (we had Verizon for the past 3 years at our old house). We have the technician come out to set everything up the day we move in and everything goes well. As he's leaving I check the DVR and notice that it's telling me I need to upgrade to use the DVR.
I manage to catch the technician before he leaves and he said that he just needed to reset something and that the DVR functionality would return in a couple hours. I say my thanks and he leaves.
The next day comes around and still no DVR. sigh. So I call Verizon to find out what's going on. I kindly explain to the person that we just moved and activated the service yesterday but our DVR still isn't working.
He proceeds to pull up my account and tells me "Well the reason you don't have DVR is because you're not paying for it."
The reality was that we've been paying for DVR for the past 3 years and even specifically upgraded our service to get the upgraded DVR package about a year ago. The following conversation took place.
$Me: What do you mean we're not paying for it? We have the most expensive TV package and have been paying for DVR for the last 3 years.
$VZ: Well sir, if you've had DVR for the last 3 years, that was a mistake and you were getting it for free
$Me: So you mean to tell me that you guys have had a mistake in your system for 3 years in your billing process that was never caught? That...
$VZ: Yes sir that's what I'm saying. You do not pay for DVR
$Me: That's literally impossible. We upgraded our service a year ago specifically to get the upgraded DVR, which we have used without issue for the last year
$VZ: I don't know what to tell you sir, but I'm looking at your bill right now and you're not paying for DVR. You're only paying for the TV package
$Me: Which comes with DVR!
$VZ: No sir it doesn't.
$Me: Ok, can I please speak to a manager at this point?
This is where it gets good
$Me: Because we're not getting anywhere so I want to talk to a manager.
$VZ: But why do you want to speak to a manager?
$Me: Because I'm not happy with the service you're providing me and would like to speak to a manager.
$Me: I don't know how much more clearly I can say this. I want to speak to a manager because we're just going in circles and you don't know what you're talking about.
$VZ: Well the reason I ask sir is because I am a manager.
At this point the conversation went downhill and lead to me swearing at someone in customer support for the first time in my life. I'm always very calm with customer service because I work in the field, so I understand a lot of the frustrations.
Eventually he told me he'd be able to add DVR to my account for only about $5 more a month. At this point I'm so fed up that I just want DVR so I say sure.
He goes away for about 15 minutes to do something and comes back and says, "I was actually able to get the price down to $15 less than what you were paying before." I say "OK thanks!" before he can change his mind or something.
Sure enough, we had DVR later that night after going through some additional activation stuff with another tech. It's pretty obvious that he checked something, and saw that we actually did have DVR after telling me for over half an hour that we didn't, and that was his way of saving face. That was by far the most frustrating customer service experience of my life!
I work in an electronics store. We're in the downtown area, so we get a lot of... interesting people.
This happened a few weeks ago. We get 2 gentlemen come in the store. Both wearing sunglasses, hoods up, side bags opened. Now I don't like to profile, but it was pretty obvious what was going on when they asked to see one thing, then another, then another, then another.
Here's the funny part. They were the only ones in the store. There were 4 of us working. We just stationed ourselves at each corner and watched them get visibly frustrated.
One of them starts walking towards me. Me, pretending I don't obviously know he's trying to shoplift, ask him politely if he'd like a hand finding anything. He starts walking away without saying a word, so I take exactly one step towards him. That was his breaking point.
Sketch Artist: What?! Are you trying to Buttf#ck me in the A## or something??
My manager, looking for an excuse to give these two the boot, finally seizes his opportunity and tells him to get the f#ck out of his store.
At this point, Sketch's buddy is over looking at the laptops.
My manager calls over to him: Hey man. Your buddy is gone, so you may as well go now too.
Buddy just says "Yup." And walks out.
At this point, I'm still standing there stunned while the whole store is laughing. I guess I wasn't Sketch's type :(