This happened to me last year, I worked in a Halloween store. There were signs that said we were closing on November 2nd. Since on November 1st, we had 50% off everything we had to clear the inventory as much as possible. ONE week later, I'm talking November 7th, a woman walked in like she owned the place. She forced opened the sliding doors. We had put everything in boxes.
Woman: Hello, um.. I'm looking for cat ears.
Me: Uh... Sorry, we're closed.
Woman: Nono, you're not. The door wasn't locked.
Me: Ma'am, look around you. We closed down a week ago. The door is unlocked for the employees. You need to leave because you might hurt yourself.
Woman looks around.
Woman: Yes, but I'm from very far away and my sister said you guys were selling things at 50% off.
Me: Ma'am, we even took down the cash registers. There's no computers. The store is closed.
Ok, I found out last Friday the grocery store I work at is closing its doors. The store never made any money, and in fact, lost a million dollars every year it was open (which was only a little over 2 years). Now for whatever reason, management has not put signs on the doors to inform shoppers we closing in early November, despite it being in the local newspaper and such.
So therefore, some customers have no idea we are closing, although it is pretty obvious by the lack of displays and empty spots on shelves (we are only ordering items that sell well at this point). Most customers understand and are compassionate, asking where I will go now, etc.
So I work in the Produce department where I am also responsible for the salad bar...
Bitchy Woman #1 (as I'm shutting down the salad bar at 7:30 PM). 'Why are you closing the salad bar so early? I can't believe it. I have worked at (x location of the same chain) and we had to keep it open until 9!'
Me: "Ma'am, we don't have the business or staff to keep the salad bar open past this time, usually it isn't even open this late (store management could care less at this point)."
Bitchy Woman #1 :'What? Really? I past three other (x locations of chain) stores to come here!'
Me: 'Well maybe you should try one of those locations in the future. This store is closing in a few weeks'
(Woman walks away in a huff)
Bitchy woman #2: (As I'm pushing the salad bar stuff back to the produce area) 'Is there anyone working in the MEAT department? I need help!' (It was quite obvious nobody was in the department...the lights are off and most of the cases are empty)
Me: "No ma'am, they usually are only open until 7:00, it is now almost 8:00." (This department always closed around 7 as long as I've worked in this store).
Bitchy woman #2: "What? I can't believe this! How can they close so early?"
Me: "I can't speak for their department, ma'am, but what is the issue and I can try to help you'
Bitchy woman #2: 'Why don't you have any value packs out? This is an item in your ad!"
Me: 'Mam, maybe you are not aware, but this store is closing in a few weeks, and all departments are only receiving limited stock'
Bitchy woman #2: 'I want (x meat) value pack for the coupon in the ad'
Me: "I'm sorry, it looks like we are out of the value packs, but if you want, you can get multiple of the small packs, and as long as they are over 3 pounds total, customer service should be able to give you the sale price'
Bitchy woman #2:'But, I don't want separate packages! I want a specific size!' (Which made no sense to me..the value packs are usually random sizes between 3 and 5 pounds)
Me: 'I'm sorry, but you can come back tomorrow when the meat staff is here, or you may want to try (x location), which has longer hours for the meat department.'
Bitchy woman #2: 'Well this is ridiculous! No wonder why this store is closing! (She puts down the smaller packages she was holding and storms off).