So the store I work at, we’re having a MASSIVE clearance sale on a ton of clothes. I mean like $20 all the way down to like $3 kind of clearance. We also have these cute little outfits we just got in for children that were on a BOGO sale.
So a few days ago, I had this customer come in, and while I’m checking out another customer, she decides it’s a perfect time to interrupt my transaction and tell me that “someone from the clothing dept said to override these outfits for $3.99” (which, I can’t do an override without a supervisor permission. This was my first red flag.
When this customer finally comes up to my register, she has 4 little outfits. 2 Elmo, 2 Minnie Mouse (which, I should point out were on a display in the front of the store, across from the registers, with giant signs saying Buy 1 Get 1 50% off. The Elmo outfits were from the $3.99 clearance rack.) But as I’m scanning these outfits, unsurprisingly, only one of the 3.99 outfits has a tag, and the tags are ripped off the others. And also unsurprisingly, this woman is rushing me, trying to tell me to just scan the same outfit 4x (which I’m not allowed to do), and just stick them all in the bag. And, again, unsurprisingly, all hell breaks loose when one of the Minnie Mouse outfits rings up for $16.99.
She starts screaming about how she wants to speak to a manager, ripping things out of my hands, lies to my manager saying I called her a liar to her face, and then when someone BEHIND ME makes a comment after she comes to my register again to retrieve more of her items after I cancel her transaction to move on through the lines, she starts to threaten me saying “You got something to say!? You’re manager is right here! Say it!”
On top of it all, she managed to weasel her way into a $20 discount on her items, and then $50 worth of points added into her rewards account for the trouble.