We have the chip and pin system pin pads at every register. We have a nice little infographic next to the pin pad that explains how to use it. The pin pad even tells you exactly how to use it. But literally every single day I'm on register I have to explain how to use it correctly but last night just really rustled my jimmies.
I go through a normal transaction with a customer and he goes to pay with his card. He swipes it and the pin pad makes an angry beeping noise and has a pop up that says PLEASE INSERT CARD FOR CHIP or something like that, I can't remember exactly what it says. He swipes the card again so I say, "Sir, you just need to insert your card for the chip, swiping won't work."
So he shoves his card into the chip slot and immediately pulls it out. The pin pad beeps angrily because that's not how the chip works. He then puts the wrong end of the card into the chip slot and yanks it back out. Pin pad does the angry beeps again.
Me: Sir, you had the card in the chip slot correctly the first time, you just need to leave the card in until it prompts you to remove it.
Customer: Oh so I need to swipe it?
Before I can say no, use the chip he swipes the card again. He then puts the card into the part you swipe through (can't think of the proper term for it) and aggressively swipes up and down super fast while the pin pad does the angry beeps. I can feel the back of my neck tightening up from trying to not take the card from him and put it in the pin pad myself.
Me: Sir you're going to ruin your card if you do that. You just need to reinsert the card for the chip and leave it in or your card won't work for this purchase.
Customer: I hate this chip thing! It's so confusing and takes so long!
He jams the card into the pin pad so hard that it makes the angry beep and prompts for him to remove the card. Instead of doing that he stares at me while the pin pad continues to beep.
Me: The card was put in a little too hard and you just need to remove it and try again, you just need to lightly push it until it clicks.
Customer: But you said leave it in.
Me: I did but there's been an error.
Customer: If I get charged for this more than once I'm coming back.
I reassure him he won't be charged multiple times and he FINALLY manages to put the card in correctly and leave it in. The entire time this was happening he had this pleasantly oblivious look on his face, like somehow this was entertaining or not extremely frustrating.
I want to say "I can wait for people to figure out the chip cards" but then I remember that once a week I have to explain to an adult that's at least in their 30s how to swipe their card through the pin pad.