I’ve been working pumping gas for a fairly large grocery chain and I really had my first TFR moment yesterday.
So it’s labor day weekend, pretty busy for the station I work at, we get rushes that last anywhere from 5-20 minutes depending on the time of day.
At the start of one of them in the early afternoon I encounter perhaps one of the longest interactions just setting everything up for a customer that I have had.
The customer is an old man, and a rather slow one at that. He pulls in at a regular speed, stops and gets out of the car.
M (me): Hi how are we doing today?
OM (Old Man): good, can you check the number for my rewards card, it’s XXX-XXX-XXXX.
So I go, punch in the numbers and no discount shows up.
M: So there wasn’t a discount, do you want me to check again to make sure.
I punch in the number again and still no discount.
M: So there still isn’t a discount.
OM: Ok, but it is the number for the account right.
M: It seems to be.
OM: Why is the price higher on here?
M: It shows the highest possible price that the gas could cost by law, which is the credit price, you shouldn’t worry about it you’ll be fine.
I press the button to continue on to the next screen when out of nowhere.
So I run his card again, and lo and behold, it is credit.
M: So as it turns out, you will be getting the higher price because you are paying with credit
OM: Oh no, I don’t want to do that I’ll pay with cash instead.
M: So how much would you like with cash today?
OM: fifteen dollars.
So I get it all set up and get the gas pumping. It’s at this point when at the end of my patience I go to help another customer and I don’t have to interact with OM again.
A few minutes later I see the cashier take him his change, after which he stares at his receipt for a minute and then drives off at what seemed to be a leisurely crawl.
From lolzsupbrah: If you buy The Very Hungry Caterpillar at Barnes and Noble.
From an RHUer:
Me: Ok, to take your check for this purchase I need to see your driver’s license or state ID with the info matching the preprinted information on this check.
Custy: Sure, here.
Me: I am sorry but the address does not match.
Custy: Oh. Wrong one, here.
Me: Well this one does have the correct address but a different name.
Custy: Can’t you use the name from one and the address from the other? The both have my photo on them.
Me: Strangely enough it does not work that way. I need your one license to have both a matching name and address.
Custy: OK, let me find it.
(Custy pulls out more than a dozen licenses all with different names and addresses and roots through them until he finds the one that matches.)
Custy: Ok, here.
Me: You know what, I am not going to take your check.
Custy: Why not? I have the matching license!
Me: You have IDs that prove you have more than a dozen different names and live in a score of different places. You are standing in front of me and I have no idea who you are or where to contact you if the check comes up bad. When you can prove that you are everyone it really means that you are no one. And we do not take checks from no one. So will this be cash? I am pretty sure that I will not be taking your card either.
I was accused by custys of being racist several times at The Big Fancy...although it would sometimes happen with returns or a broken register (like in Will's case), usually when I got called racist or other names (sexist, ageist, etc) , it was when we were busy and I was waiting on 3 people and the upset customer thought I was ignoring them or like in Will's case something would go wrong with the register prompting me to send them somewhere else. It's too bad Will didn't understand what was happening with her and she wasn't able to say specifically why she was upset with him. Racism is such a horrible mental disease in our country today and communication is the answer. The hurt custy would have learned it was because of the register malfunctioning, not the color of her skin. And because she could not come out and say why he was rude, she left feeling bad and he was not able to explain the misunderstanding.
Have you ever had a custy who thought you were racist or ageist because they didn't understand what was going on behind the counter? How did you handle them?