I was accused by custys of being racist several times at The Big Fancy...although it would sometimes happen with returns or a broken register (like in Will's case), usually when I got called racist or other names (sexist, ageist, etc) , it was when we were busy and I was waiting on 3 people and the upset customer thought I was ignoring them or like in Will's case something would go wrong with the register prompting me to send them somewhere else. It's too bad Will didn't understand what was happening with her and she wasn't able to say specifically why she was upset with him. Racism is such a horrible mental disease in our country today and communication is the answer. The hurt custy would have learned it was because of the register malfunctioning, not the color of her skin. And because she could not come out and say why he was rude, she left feeling bad and he was not able to explain the misunderstanding.
Have you ever had a custy who thought you were racist or ageist because they didn't understand what was going on behind the counter? How did you handle them?