Me: Ok, to take your check for this purchase I need to see your driver’s license or state ID with the info matching the preprinted information on this check.
Custy: Sure, here.
Me: I am sorry but the address does not match.
Custy: Oh. Wrong one, here.
Me: Well this one does have the correct address but a different name.
Custy: Can’t you use the name from one and the address from the other? The both have my photo on them.
Me: Strangely enough it does not work that way. I need your one license to have both a matching name and address.
Custy: OK, let me find it.
(Custy pulls out more than a dozen licenses all with different names and addresses and roots through them until he finds the one that matches.)
Custy: Ok, here.
Me: You know what, I am not going to take your check.
Custy: Why not? I have the matching license!
Me: You have IDs that prove you have more than a dozen different names and live in a score of different places. You are standing in front of me and I have no idea who you are or where to contact you if the check comes up bad. When you can prove that you are everyone it really means that you are no one. And we do not take checks from no one. So will this be cash? I am pretty sure that I will not be taking your card either.
I was accused by custys of being racist several times at The Big Fancy...although it would sometimes happen with returns or a broken register (like in Will's case), usually when I got called racist or other names (sexist, ageist, etc) , it was when we were busy and I was waiting on 3 people and the upset customer thought I was ignoring them or like in Will's case something would go wrong with the register prompting me to send them somewhere else. It's too bad Will didn't understand what was happening with her and she wasn't able to say specifically why she was upset with him. Racism is such a horrible mental disease in our country today and communication is the answer. The hurt custy would have learned it was because of the register malfunctioning, not the color of her skin. And because she could not come out and say why he was rude, she left feeling bad and he was not able to explain the misunderstanding.
Have you ever had a custy who thought you were racist or ageist because they didn't understand what was going on behind the counter? How did you handle them?
I love the grocery robots, and I hate the grocery robots.
When I go to the store here that has them, and only have a few items to pick up ( Oh, fuck, I want to make burritos tonight, but I forgot to get tortillas, etc.) then they are really awesome.
I can get in, grab what I need, bag it the way I want it bagged, and get out. Unfortunately, I work odd hours. That means that I do my primary grocery shopping around 3 AM.
The store in this area that uses the grocery robots, is also the only grocery in the area that is 24 hours. And guess what.. between 11 PM and 7 AM the grocery robots are the ONLY CASHIERS available. ( Not including the guy who runs the third shift robots, who I have become kind of friends with over the past five years. We have long conversations while I am checking out because he is a Console Baby while I am a PC-iot... Gamers, don't ya love us???)
Those Robots are a real pain when you trying to buy 60-80 dollars worth of groceries, because the thrice-damned loading scale ( the one before you scan the items) is so incredibly small that you generally have to reload it 3 or 4 times in order to get everything you want to buy weighed and scanned.
And may the Flying Spaghetti Monster save you if you happen to be shopping near the beginning of the month, when Food Stamps regenerate.
Last night when I went to do my shopping I watched a guy buy 88 10/$10 2 Liters of pop with FS. You can only fit about 8 of those on the scale at one time...