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A father purchasing wrapping paper just before Christmas was left penniless after his debit card was charged more than $90,000 instead of the roughly $9 he should have paid for the four rolls of gift wrap and pack of gift tags.
Baker, 32, should have only paid 5.94 pounds or roughly $9.25 for wrapping paper when he visited the shop in Birmingham, England. Instead, Baker found out that his card had accidentally been charged for over $90,000.
According to The Telegraph, on Dec. 22 Dean Baker, 32, used his TSB bank card to pay for the wrapping paper at a store called Card Factory. Baker, should have only paid 5.94 pounds (or roughly $9.25) for wrapping paper when he visited the shop in Birmingham, England. But two days later, Baker's card was declined while trying to pay for lunch on Christmas Eve. When he went to check his account balance, Baker noticed that the shop had accidentally charged the equivalent of over $92,000, more than 10,000 the original price for the wrapping paper. This left Baker more than $80,000 overdrawn from his account.
"I went to a cashpoint nearby and couldn't believe my eyes when the balance came up on the screen as being nearly 60,000 pounds overdrawn," Baker told The Telegraph.
Baker says the cashier at the shop was new to the job.
"The girl on the till was a trainee," he said. "When I first put my card in the machine to pay, she said it hadn't worked and asked me to do it again, so I did. I didn't think any more of it,"
According to The Telegraph, Baker's bank card was frozen, leaving him unable to purchase Christmas food shopping and last-minute gifts for his daughters, 18-month-old Harriet and 7-year-old Eden.
Baker said him and his wife Joanne were "passed from pillar to post" by TSB bank and Card Factory, which initially told him the cash might not be refunded to his account until January 12, 2015.
"I'm disgusted by how the whole thing has been handled...I have barely been able to sleep through the worry of it all," Baker told The Telegraph. "We can't afford to buy food or petrol for the car and we're having to take time off work just to try and sort it all out. I'm appalled. Christmas has been ruined for us."
TSB later refunded the payment and said it would recover the money from Card Factory. A spokesperson for Card Factory issued the following statement to The Telegraph:
"We can confirm that an administrative error made in our Erdington store on December 22 led to a significant overpayment by a customer. We became aware of the error on December 23 through our card service provider and acted immediately to initiate a reversal of the transaction so as to ensure that the customer was reimbursed and no bank charges were incurred. We received confirmation from our card service provider on December 23 that the reversal was being processed. Unfortunately, we were initially unable to reach the customer directly as we had no contact details. After establishing contact with the customer, senior management have been liaising directly to ensure that they are not disadvantaged by the situation and have apologized for any inconvenience caused."
From an RHUer:
So apparently I'm called upon at my job by customers for my help.
Oh no...not my knowledge or expertise, mind you; rather, my body.
Some customers think that I'm a walking mannequin. They'll place clothes against me, checking sizes to see if they're good for whoever they're buying them for.
As slightly demeaning this is, I didn't mind it all so much.
Key word: "DIDN'T."
The customer decided to try to use me as a human dummy...WHILE I'M RINGING CUSTOMERS AT THE REGISTER!
EVER HEAR OF "PERSONAL BOUNDARIES?"
From an RHUer:
This register promise and 2 pm zone are killing me right now.
I, essentially, own Christmas. Almost all the merchandise for Christmas belongs to my department. As of today, I have less than a month to get all my merchandise out where customers can get to it. So my people and I need to work freight like nobody's business to get this crap done while still assisting customers.
Today, I had enough people scheduled where I could have put a huge dent in my still boxed merchandise. Half of the morning, two of my people were on register because idiot cashiers were showing up an hour or more late for their shifts, and I apparently have the only register trained floor associates in the store. Then I had the guys in my department getting pulled to push carts because there was only one cart guy scheduled all day.
That was bad enough. After noon, I lost three of of people to the stupid register promise. Every time I walked past the front of the store, 20 of the 24 cashiers up there were standing around talking and bored. And I couldn't get my people back because the registers had to be open because corporate made this stupid policy this year.
While those three were essentially wasting company time (which, as far as I'm concerned, that whole promise is doing), I was busy in my corner of the store busting my ass to get merchandise out with my two, not register trained associates. Still didn't get much done because the Christmas shop was flooded with tons of customers who wanted to know where the tinsel was, if we had anymore of that Christmas tree in stock, where the gutter clips for lights were, etc....
Then it was time for the 2pm zone. I don't know how many other stores in my company do this crap, or if its just my store's management that thinks this is a good idea (its not), but it sucks. What happens is EVERYBODY from the GM side is supposed to go to Consumables and zone. From 2-4, everybody is zoning. Pets, Paper Goods, Chemicals, Foods, HBA all has to be zoned to perfection. I lost all my associates to this idiocy. The only reason I did not go was because of all the customers flooding my area asking questions. If I had tried to walk away, I would have been called back almost immediately.
So, instead of getting all my merchandise out where customers can buy it, I had been thwarted almost every way I turned by idiotic policies that I think are seriously just designed to hurt GM. Because Fresh, Consumables, and Apparel can't be pulled to register for some asinine reason, and I am the only one in GM who has associates, let alone register trained ones, through out the day, my shit has to suffer for the sake of the store.