I was accused by custys of being racist several times at The Big Fancy...although it would sometimes happen with returns or a broken register (like in Will's case), usually when I got called racist or other names (sexist, ageist, etc) , it was when we were busy and I was waiting on 3 people and the upset customer thought I was ignoring them or like in Will's case something would go wrong with the register prompting me to send them somewhere else. It's too bad Will didn't understand what was happening with her and she wasn't able to say specifically why she was upset with him. Racism is such a horrible mental disease in our country today and communication is the answer. The hurt custy would have learned it was because of the register malfunctioning, not the color of her skin. And because she could not come out and say why he was rude, she left feeling bad and he was not able to explain the misunderstanding.
Have you ever had a custy who thought you were racist or ageist because they didn't understand what was going on behind the counter? How did you handle them?
I love the grocery robots, and I hate the grocery robots.
When I go to the store here that has them, and only have a few items to pick up ( Oh, fuck, I want to make burritos tonight, but I forgot to get tortillas, etc.) then they are really awesome.
I can get in, grab what I need, bag it the way I want it bagged, and get out. Unfortunately, I work odd hours. That means that I do my primary grocery shopping around 3 AM.
The store in this area that uses the grocery robots, is also the only grocery in the area that is 24 hours. And guess what.. between 11 PM and 7 AM the grocery robots are the ONLY CASHIERS available. ( Not including the guy who runs the third shift robots, who I have become kind of friends with over the past five years. We have long conversations while I am checking out because he is a Console Baby while I am a PC-iot... Gamers, don't ya love us???)
Those Robots are a real pain when you trying to buy 60-80 dollars worth of groceries, because the thrice-damned loading scale ( the one before you scan the items) is so incredibly small that you generally have to reload it 3 or 4 times in order to get everything you want to buy weighed and scanned.
And may the Flying Spaghetti Monster save you if you happen to be shopping near the beginning of the month, when Food Stamps regenerate.
Last night when I went to do my shopping I watched a guy buy 88 10/$10 2 Liters of pop with FS. You can only fit about 8 of those on the scale at one time...
From Mon Thru Fri
From an RHUer:
So apparently I'm called upon at my job by customers for my help.
Oh no...not my knowledge or expertise, mind you; rather, my body.
Some customers think that I'm a walking mannequin. They'll place clothes against me, checking sizes to see if they're good for whoever they're buying them for.
As slightly demeaning this is, I didn't mind it all so much.
Key word: "DIDN'T."
The customer decided to try to use me as a human dummy...WHILE I'M RINGING CUSTOMERS AT THE REGISTER!
EVER HEAR OF "PERSONAL BOUNDARIES?"
From an RHUer:
This register promise and 2 pm zone are killing me right now.
I, essentially, own Christmas. Almost all the merchandise for Christmas belongs to my department. As of today, I have less than a month to get all my merchandise out where customers can get to it. So my people and I need to work freight like nobody's business to get this crap done while still assisting customers.
Today, I had enough people scheduled where I could have put a huge dent in my still boxed merchandise. Half of the morning, two of my people were on register because idiot cashiers were showing up an hour or more late for their shifts, and I apparently have the only register trained floor associates in the store. Then I had the guys in my department getting pulled to push carts because there was only one cart guy scheduled all day.
That was bad enough. After noon, I lost three of of people to the stupid register promise. Every time I walked past the front of the store, 20 of the 24 cashiers up there were standing around talking and bored. And I couldn't get my people back because the registers had to be open because corporate made this stupid policy this year.
While those three were essentially wasting company time (which, as far as I'm concerned, that whole promise is doing), I was busy in my corner of the store busting my ass to get merchandise out with my two, not register trained associates. Still didn't get much done because the Christmas shop was flooded with tons of customers who wanted to know where the tinsel was, if we had anymore of that Christmas tree in stock, where the gutter clips for lights were, etc....
Then it was time for the 2pm zone. I don't know how many other stores in my company do this crap, or if its just my store's management that thinks this is a good idea (its not), but it sucks. What happens is EVERYBODY from the GM side is supposed to go to Consumables and zone. From 2-4, everybody is zoning. Pets, Paper Goods, Chemicals, Foods, HBA all has to be zoned to perfection. I lost all my associates to this idiocy. The only reason I did not go was because of all the customers flooding my area asking questions. If I had tried to walk away, I would have been called back almost immediately.
So, instead of getting all my merchandise out where customers can buy it, I had been thwarted almost every way I turned by idiotic policies that I think are seriously just designed to hurt GM. Because Fresh, Consumables, and Apparel can't be pulled to register for some asinine reason, and I am the only one in GM who has associates, let alone register trained ones, through out the day, my shit has to suffer for the sake of the store.