Charlotte Farrow slammed staff at the fast-food chain in Manchester who told her "we don't serve homeless people" as she tried to buy the elderly man a Sausage & Egg McMuffin mea and a cup of tea after spotting him on the streets.
The 19-year-old claims ‘completely immoral’ staff told her they could not serve homeless people as part of a "new policy".
McDonald's has since apologised for the confusion and said the actual company policy will be reiterated to all staff.
Miss Farrow – who once briefly worked in McDonald's herself – was on her way when she spotted an elderly homeless man and decided to buy him the £3.39 meal.
She said: "We queued up and the homeless guy tried to get some money out before I told him I was paying. Then the supervisor said 'we don't serve homeless people'.
"He said the business manager told them they weren't allowed to serve homeless people. They said it was a new policy.
"It was his attitude towards the guy – we were both customers so there shouldn't be any difference.
"I think it's absolutely awful and completely immoral. We're all human beings.
"I wouldn't expect to be treated like that. If they're refusing to serve homeless people it's extremely judgmental."
After the initial dispute Miss Farrow and the man were served.
Miss Farrow, who lives with her boyfriend in Rochdale, said the attitude of McDonald's staff had put her off using the chain.
A McDonald's spokesman said the customer was served at the Oxford Street restaurant but the company's policy was "incorrectly communicated" by staff.
He said: "We welcome all customers through our doors and work hard to create a friendly and welcoming environment for all.
"We can confirm that it is not McDonald's policy to refuse to serve homeless people and apologise for any confusion caused. We will be reiterating this policy to all team members."
It is not the first time someone has been refused a meal at McDonald's on the grounds of apparent homelessness.
Landscape gardener Daniel Jackson claimed he was refused a meal at the same restaurant because he "looked like a homeless person".
The 27-year-old was wearing outdoor work clothes when he claimed a manager said the company had a zero-tolerance policy to serving homeless people.
The fast food giant has since apologized.
via UK Express
"I admit I was wearing scruffy clothes because I'd been working outside all day. That's no reason to assume I live on the streets."
A McDonald's in Manchester, England is in hot water after an employee refused to serve a customer because of his appearance. According to the Mirror, 27-year-old landscape gardener Daniel Jackson went to a local McDonald's in his work gear last week. When he tried to order, the cashier said he would not serve Jackson because he "looked homeless." Jackson alleges that staff told him that the restaurant had a "zero tolerance policy on serving homeless people."
Jackson notes that "it took some serious persuasion" to convince the employees that he was not homeless: "I admit I was wearing scruffy clothes because I'd been working outside all day. That's no reason to assume I live on the streets." He adds that he is "disgusted" by the way he was treated and that he has filed an official complaint with McDonald's corporate offices. Jackson notes that he will not be returning to the restaurant any time soon.
A spokesperson for McDonald's denies that such a policy towards homeless people exists, but apologized for the way Jackson was treated. "We are very sorry for this incident and can confirm that it is not McDonald's policy to refuse to serve homeless people. We are currently investigating this incident and are speaking to Mr. Jackson to rectify this mistake."
It's been a rough month for McDonald's. The chain recently revealed a major restructuring plan — which includes shuttering hundreds of stores — after facing several financial hurdles. However, reaction to the plan has not been very positive: Shortly after it was announced, the chain's stock prices fell, while the stock prices of other burger chains increased.