From Assistant Diva:
So, I wasn't sure if they existed or not, but it turns out that by reading Freeman's books, I was able to prepare mentally for it at my new job: My very own Shoposaurus.
Now, I don't work at a commissions based job. I am actually a customer service rep for a dry cleaner that specializes in silks (though we do other things too). I am unsure of how this happened, but I was trained in everything from checking it in, to the actual dry cleaning, to the pressing, to the bagging, to returning the clothing to the customer and accepting payment. Somehow, my Shoposaurus (who I will henceforth call Beaker, because this is who he tends to remind me of with how high strung he can be) found out that I am trained this way.
When he comes in, he brings a good amount of laundry to be taken care of -- like, two week's worth. He now calls ahead to talk to me and make sure that I am there, as he is quite busy and waiting in line is not an option half of the time. He then asks to make sure I get his starch right and to press his clothes (our presser, "June," tends to "leave creases in (his) cuffs" and he hates that), then can I make sure to not leave cardboard backing in his folded shirts? Oh, and the pants need bagged backwards.
He will then call at the end of the week and ask if I am there and if I can have his stuff pulled from the line and waiting for him. He will then tell me if he is in his BMW or his Volkwagen and with a glance I can tell Beaker is here.
Now, he is incredibly high maintenance and he always leaves me exhausted during his weeks, but he always tips me generously and today even brought me a coffee from the local Starbucks because he remembered me mentioning this week I have a huge math test I need to study for.
I rather like having my own Shoposaurus. It's a lot of work to keep him happy, but he always makes sure I'm taken care of for taking the extra mile to pretty much follow his clothes through the line and accept his called in orders.
May your favorites bring gifts!