Hi RHUers Old and New,
I am a long time reader and I have recently entered the work of retail myself, working for a retailer known for its cards and holiday-related merchandise. You can call me the Card Cashier.
I had respect for those who work retail before, but I have even more of it now; I’ve only been working here for about a week at the time of writing and I’m already finding myself overwhelmed.
In particular, I find myself flustered working the register, and I’m struggling to learn about all of our merchandise so I can give our customers (who, bless them, have largely been very patient with me) better recommendations and suggestions when they tell me they are looking for a gift or such like but don’t know exactly what they are looking for.
As the experts, so to speak, on this subject, I come to you all seeking advice: What are your suggestions to become more comfortable in my environment and get a better handle on the stuff my store sells?
My boss is being very patient with me, but ultimately she still has her own job to do and a store to run, and I don’t want to let her or the rest of my coworkers - or even the customers, really - down. Even if this job isn’t (hopefully) forever, I still want to do it well until I eventually move on.
Thank you all. A new, scared retail slave awaits your advice.