In this world, there are crustys who have never worked a day in retail in their life. This gives them an imagined superiority over "those people," as well as the delusion of retail slaves being the ones at fault for working in said jobs. "If your job is really that horrible, quit your job, get a better education and get a better job!"
Never mind the reality that is bills, food and a roof over your head that kind of requires a job, not to mention funding for said schooling.
Those people are bad enough. The ones who are worse, in my opinion, are the ones who pull the "I work in customer service..." card.
So not only are they all of the above criteria, but they have the added bonus of claiming to know your job better than you do. Now add to that "the customer is always right! You HAVE to..." topping on the shit-tastic sundae.
I swear, the line "I work in customer service..." is your one and only warning before they spill vile lies into your ears and berate you for failing to fulfill your duty as a "customer service representative."
This happened about 7 months ago just before we changed hands to the company I work for now, the place was a shoe-string run company who wouldn't pay a penny more for anything than they could get away with so we had to go get our own change from the bank and often ran out overnight even if we'd got change that day:
Today we were incredibly short of change. I mean I was shaking down anyone who jingled it was so bad. I had managed to recoup a little but it was really thin until the banks opened, so I was being very careful about giving out change as all I had was pennies and five pence pieces in any amount
A customer comes up with a large note and a small bottle of water. I knew what was coming up and it happened.
"Just the water, please," he says pushing the note towards me.
"I'm sorry, sir, we're really short of change, can you pay by card?" I ask and can see him getting a bit huffy.
"No, I need the change."
"Then I'm sorry but I have to refuse the sale." I take the bottle away and stand firm. "I need to save it for customers who genuinely need it."
His jaw literally drops. I have never actually seen someone do that. It fell open. He goggled at me and his jaw waggled in disbelief. He gets himself together and go for the kill straight off.
"But I'm a customer!" Yeah no you aren't yet. You could tell his was furious but he had already told me it was just for change.
"I am allowed to refuse service when I need to." I said standing up to the butthead. He wasn't a customer, we aren't going to make much on a 60 pence bottle of water. I'm saving change for the genuine ones who come in every single day and spend the best part of a tenner.
"Then I want the number of your manager!" He has a face like a slapped arse on him but I smile sweetly and indicate my manager as he comes behind the till.
"That's fine, sir, he's right here." That gave him a shock.
We went around again and my manager backed me up telling him we only have limited change and small change of 5p's and pennies, and we have the right to refuse service. He leapt on the 5p's saying that he would take them. So I loaded him up with them, bagged up for his convenience, and the notes and he left, shaking his head in disbelief. I don't think anyone has ever said no to him before. I hope he has fun getting rid of those 5p pieces. I also really hope the entitled little fuckwit never returns.
From an RHUer:
Just quit my fast food job. Here are some things that would piss me off:
1. When a custy doesn't listen.
"Hi, how are you?" "Number 5 with a diet coke."
"What size ice cream?" "Chocolate."
"I want a hamburger. That means no cheese." No shit Sherlock.
"I'm sorry, my headset was breaking up, could you please repeat that last item?"
"Ugh, I SAID, a CCHHIICCKKENN SSAANNDDWIIICHH."
3. When people pull up to the drive thru, and I greet them anywhere from 1-3 times and get the old "HEELLOOOO???" Or honking at the speaker.
5. Stupid fucks.
Orders coke and sprite. I hand out the drinks. "Um these aren't labeled, which one is the sprite?" You dumb shit.
6. Loud people.
Let me dig through my entire car for that last nickel I owe you. Ma'am it's fine I have some left over change. No no let me get it, that wouldn't be fair to you.
8. Dive Thru Slow Pokes:
We are timed in drive thru. From the time you pull up to the speaker to the time you leave the second window, we have 2 minutes or 120 seconds. People that take their sweet time to order, dig around their duffel bag of a purse for money, and open every sandwich and pass around the food, and have a fucking picnic at the window piss us all off. And don't poor shit out at the window it attracts ants.
For people to assume retail and fast food employees are lazy slobs who don't go to college, they sure don't have room to talk when they can't figure out the coke machine. "I just want a coke." Ok press the button that says coke. Ta-da.
If you are older than a 5th grader, don't leave a mess looking like a 3 year old just ate at your table. On my last day, a bus of old farts came in and not only were rude and condescending, they left the 2nd biggest mess in our lobby I have ever seen in my 4 years of fast food. Also people that do their business all over the bathroom walls and toilets are disgusting. Are people really getting this stupid? And once someone let their hellspawn finger-paint with honey mustard on the window. Slobby messes everywhere!!! Gross! My parents would have beat me if I left a mess in a restaurant and now I see why.
11. Lazy coworkers.
Do your job, yes sometimes it's hectic but it isn't hard. Keep shit clean and stocked.
12. Custys Who Can't do math.
Why do my four 99¢ burgers cost $4.34? .99x4= 3.96. Sales tax of 9%=4.34. I don't see where you're getting the 3.99 from!! Me:???? It's second grade math!!
Coworkers who forget to type in the amount of money the customers gave and can't figure out the change. Not really annoying, but somewhat bothersome that I have been complimented on my counting skills by a customer. Again, second grade math!
I also worked in a grocery store for a year. Won't say much but here are a few things.
Stinky people. Take a damn bath!
Put your cart away! Where it goes!
Don't throw shit like groceries and money.
People who can't follow simple instructions. "Press the yellow button" *presses red button* "ok let's start over again"
If you decide you don't want something, don't leave it lying around, I will gladly take some time off of the till to put it away for you. Seriously.
Don't shit your pants in the store if you are older than 4.
(Sorry this is pretty long, but I feel better after some ranting. I try to be as polite as possible and did actually somewhat enjoy both of my jobs. I am now working at the school I attend, which is much less gross and annoying. Thank you for your time RHU.)
Retail jargon has to be my biggest headache, and the most confusing for custys.
At the store I worked at ‘dry goods’ referred to grocery items that go on a regular shelf, pantry items. Then there were "soft lines;" clothing, shoes, etc. Endcaps; the shelves at the end of shelves. Not to be confused with Cap Shelves; which are shelves at the very top of shelves...
My favorite term I learned in retail was as a cashier: if you had no customers at your register, you had to do what they call ‘red line.’
Which means you stand at the end of the magazine racks, smile, and wait for someone who is ready to check out. Apparently it went back to the days when there was a literal red line marked on the floor, and that is where you stood. There are no lines now, but they still call it that.
OH, and my other favorite one is ‘zone defense.’ Yes, that is a real term.
That company calls fronting merchandise ‘zoning.’ So every day around 4pm, just before the after-work rush, when they wanted shelves looking good for the crowd, a manager would get on the intercom and say ‘all associates should now been in a zone defense.’
First time I heard that, I said, "What, are we playing football now? War games? What?"