This happened about 7 months ago just before we changed hands to the company I work for now, the place was a shoe-string run company who wouldn't pay a penny more for anything than they could get away with so we had to go get our own change from the bank and often ran out overnight even if we'd got change that day:
Today we were incredibly short of change. I mean I was shaking down anyone who jingled it was so bad. I had managed to recoup a little but it was really thin until the banks opened, so I was being very careful about giving out change as all I had was pennies and five pence pieces in any amount
A customer comes up with a large note and a small bottle of water. I knew what was coming up and it happened.
"Just the water, please," he says pushing the note towards me.
"I'm sorry, sir, we're really short of change, can you pay by card?" I ask and can see him getting a bit huffy.
"No, I need the change."
"Then I'm sorry but I have to refuse the sale." I take the bottle away and stand firm. "I need to save it for customers who genuinely need it."
His jaw literally drops. I have never actually seen someone do that. It fell open. He goggled at me and his jaw waggled in disbelief. He gets himself together and go for the kill straight off.
"But I'm a customer!" Yeah no you aren't yet. You could tell his was furious but he had already told me it was just for change.
"I am allowed to refuse service when I need to." I said standing up to the butthead. He wasn't a customer, we aren't going to make much on a 60 pence bottle of water. I'm saving change for the genuine ones who come in every single day and spend the best part of a tenner.
"Then I want the number of your manager!" He has a face like a slapped arse on him but I smile sweetly and indicate my manager as he comes behind the till.
"That's fine, sir, he's right here." That gave him a shock.
We went around again and my manager backed me up telling him we only have limited change and small change of 5p's and pennies, and we have the right to refuse service. He leapt on the 5p's saying that he would take them. So I loaded him up with them, bagged up for his convenience, and the notes and he left, shaking his head in disbelief. I don't think anyone has ever said no to him before. I hope he has fun getting rid of those 5p pieces. I also really hope the entitled little fuckwit never returns.