Retail jargon has to be my biggest headache, and the most confusing for custys.
At the store I worked at ‘dry goods’ referred to grocery items that go on a regular shelf, pantry items. Then there were "soft lines;" clothing, shoes, etc. Endcaps; the shelves at the end of shelves. Not to be confused with Cap Shelves; which are shelves at the very top of shelves...
My favorite term I learned in retail was as a cashier: if you had no customers at your register, you had to do what they call ‘red line.’
Which means you stand at the end of the magazine racks, smile, and wait for someone who is ready to check out. Apparently it went back to the days when there was a literal red line marked on the floor, and that is where you stood. There are no lines now, but they still call it that.
OH, and my other favorite one is ‘zone defense.’ Yes, that is a real term.
That company calls fronting merchandise ‘zoning.’ So every day around 4pm, just before the after-work rush, when they wanted shelves looking good for the crowd, a manager would get on the intercom and say ‘all associates should now been in a zone defense.’
First time I heard that, I said, "What, are we playing football now? War games? What?"