Retail balls award to a manager who takes no shit!
My coworkers are calling me the Bringback Nazi (At least those who are old enough to reference Seinfeld episodes) after my past few interactions with this customer.
He came in after a busy Saturday at the pizza joint I sold my soul to. We were about 5 min after close but someone had forgotten to lock the doors so this kid got in anyway. [Shrug] ok. You can't place an order anymore, the ovens are off, but we can sell you bringbacks (Pizzas that people ordered but didn't answer the door for or come in to pick up.) and I'm a good person so I'll even heat them up for you, the oven is still up around 510, they'll still be pretty ok.
He has no idea what he wants so I bring up all of them from under the heat lamp and set them on the counter. I set a couple aside because they were so old I couldn't bring myself to sell them, even for the 10th of a price we charge for bringbacks. And then he grabs all the rest and says he'll pay about half of what we charge for them.
"Well no," I gently correct him, "that'll be [the proper price]."
He grudgingly tosses his money on the counter and goes to pick up his food. And then the other stuff as well, even though it was so far gone I'm pretty sure that the health department would have words with us if they knew.
I'm not paying attention, trying to count the register down, but one of my cooks notices and tells him that'll be [the additional amount].
His response? "Shut up kid, your owner already said it was [x amount]"
And ya know what, nah. You don't talk to my guys like that.
So I tossed all the pies in a pile and shoved them toward him (I didn't really care if they fell. That's not my problem atm, this dude is.) and told him, "Well, we're closed, so please get out of my store and don't come back, open hours or otherwise."
He huffed and left. And then came back the next day. Both myself and the cook recognized him and told him to leave.
Him: "But I have money."
Us: "Yea well, we have self respect, get out."
The next night, he came back and managed to catch a counter girl who didn't know him and was half way through pulling the same stunt. I saw him, walked up, put the right amount of money in the till, and then dumped all the bringbacks into the trash while he watched without a word.
I regret nothing, and haven't seen him since. Little cathartic moments make me regret my employment decisions a little less. You can do a lot when you're invaluable in a constantly drunk college town.