Hi everyone, I work at a big box retail store that charges people a membership fee in order to shop at our store. Due to this fee some customers act very entitled which is to be expected I guess. Here is an interaction I had last week with an entitled bi**h; aka EB.
I get a call on the walkie saying that there is a problem in one of our healthy food isles. I quickly make my way there and hear EB yelling at a fellow employee who I will refer to as Ryan.
EB: "WHAT DO YOU MEAN YOU DON'T HAVE ANY MORE QUINOA!!??!"
Ryan: "Sorry mam I've checked the computer and its showing we do not have any more in stock."
EB: "You people are so useless. What's the point of paying to shop here if you people are good for nothing?"
This is where I cut in.
Me: "Hi there. As Ryan already told you there is no more quinoa is there anythjng else I can help you with?"
EB: "Yes get me some damn quinoa."
Me: "Sorry mam there isn't any in the isle and someone's already checked to see if its in stock if you come back tomo..."
EB: "I OWN YOU! I DEMAND THAT YOU BRING ME QUINOA NOW. I DON'T CARE IF YOU NEED TO GO TO ANOTHER STORE TO GET IT! I WANT MY QUINOA AND I WANT IT NOW. I PAY THE PRICE! YOU'RE NO MORE THAN MY MAID!!!!!"
The amount of anger going through me was incredible. I've never dealt with someone this hostile and ridiculous in my life. I'm usually a pretty calm person but after being mistreated like this something inside me snapped.
Me: "Just because you pay to shop here does not give you the right to act like a stuck up bitch."
She was stunned. Her jaw dropped and she turned completely white. This didnt last more than 5 seconds because she immediately started to turn bright red.
EB: "I'M GOING TO HAVE YOU FIRED. I'M GOING TO FIRE YOU. YOU CANT TALK TO ME LIKE THAT!!!"
I walked away and expected to be fired. But I didn't care I felt so relieved. About 15 minutes later I find out my manager had heard the whole thing, revoked her membership and banned her from the store. Ah sweet justice.