I have countless stories from working at a grocery store for about a year and a half. This is one of my favorites to tell.
I believe it's Friday night and it's quiet the store isn't as noisy this time of night. I worked at the courtesy desk (the customer service desk). I'm sitting in my manager's office just staring at the wall waiting for my shift to end. An old lady comes up to the counter with a white plastic bag. M is for me. OL is for old lady.
M: Hello, how can I help you?
OL: Yes, I would like to return this please.
I open the bag to find a frozen steak still in it's wrapper.
M: Ok, why do you want to return it, is something wrong with it?
OL: Yes, it's frozen. I put it in my freezer and when I went to take it out, it was all frozen, so I'd like to return it.
M: Well, that's how freezers work m'am. You put something in the freezer to keep it cold, and when you're ready to use it, you take it out.
OL: I still want to return it, I don't want this frozen meat. Meat should not be able to freeze.
I stared at her in shock and disbelief and because my store had a policy of literally returning every single little thing, I gave her, her money back.