It was 9:59 - one minute 'till close, when I heard the tell-tale sound of high heeled shoes clicking up to our doors.
Now, technically, when it was this late, I didn't necessarily have to let new people in. But we had some extra cleaning to do and were going to end up staying late anyways, so I figured, what could be the harm?
As she strutted past me, little did I know that I'd just let the Returninator into our midst - a lady renowned for always coming it at some impossible hour, with even more impossible return requests, in the hopes that the working manager would just give it to her so that we could all go home.
I asked for her receipt, which of course, she did not have. Not a super big deal, I just needed to fetch my Awesome Manager take care of it instead.
It went something like this:
R: I'd like to do an exchange.
AM: Sorry ma'am, I can't do a return on this. This is clearly used, and well past our thirty day return policy.
R: But it's YOUR brand!
I peeked my head around the corner, where AM and the Returninator were arguing over a tube of used dental cream.
It was crumpled and folded over a half dozen times, crusted over with dried paste, and was stained so badly you could barely even read the label. It had maybe had a pea-sized portion of cream left in the whole tube.
AM: Ma'am, I can't do an exchange on a product when you've clearly used almost all of it.
R: But it's your BRAND!
AM: Yes it is, but we don't have a lifetime guarantee on any of our products.
R: But it's YOUR BRAND!
AM: Are you sure you even bought this here? I don't think we even sell this product here anymore...
R: -huffs- I bought this here yesterday!
My manager looked down at the tube, and then back to her.
AM: Ma'am, if you can show me right now, on the shelf, where you found this product, I will do a full exchange for you for free.
The Returninator hemmed and hawed for a bit, before finally admitting that she'd bought this from us over TWO YEARS ago.
AM: Yeah, I'm not doing a return on this. Now are you going to leave, or are we going to stay here all night? Because I've got nothing else to do.
The lady huffed and grabbed her dental cream and left, 20 minutes after closing time, probably to harass some other poor store.
I have a feeling this won't be the last time.