You know, after reading so many custy stories, I recalled one from when I worked retail in an office/school supply store. I was hired there for two weeks to help out with Back To School and it wasn’t too terrible, except the first day when school was back and I worked overtime because there were lots of people.
You know, no problem. More money for me and most people were well behaved.
This is a story from that time before school started again. Quick setup on how things were: our store was part of a mall and it was small, and it opened to the inside hall of the mall. Further down the hall was an “outside shop” of ours, small, with more school supply stuff. And one of the rules at that outside shop was: “No returns at that point.” So if someone wanted to return something they had bought from either shop, they had to go do it at the inside one.
I was working at the inside shop.
I was a bit new to retail and these two pre-teen girls come up to me and ask where the big binders are. I show them where they are, since it’s a small store and they come up to me later with a binder one of them wants to buy. They point out a small flaw with it – part of the plastic bind was pulled off and hanging out and they asked if they could have it at a reduced price due to the damage.
I wasn’t sure, so I quickly asked my supervisor in the office and she said, "No, any damaged merchandise cannot be sold, we have to return it to the manufacturer."
Okay. I tell the girls and they hand me the binder and look for a different one.
Come back shortly later, they buy a different binder with no flaw on it and its regular price. No problem, they were polite and all, bought and happy, they leave the store… and come back shortly after, wanting to return the binder they just bought because they had found the outside shop and saw a binder there that was prettier and wanted that one instead.
So I do the return, they leave to buy that supposedly prettier binder from the outside shop. No biggie, right? Nope! They returned AGAIN about binders, and I ended up having to ask my supervisor something again, telling her that the two girls were back again.
My supervisor was so sick of them herself by then, she said no to whatever the question was. I had to tell the two girls that no, no more returning binders or exchanging them for others because one is supposedly flawed. No biggie again, they understood, it just amazed me that they thought returning something again would work…
May your custies hopefully stick to their choices,