This happened a long time ago but still sticks out to me.
I worked at a small discount store as assistant manager. We had just gotten a new manager and she was determined to do every single thing by the book. Even fired everyone except me twice.
We had this lady who came in all the time with her daughter. Her mom would buy her whatever she wanted but her mom couldn't really afford it and would end up returning some items at the end of the month. She always had a receipt and the original packaging so it wasn't really a problem.
One day she comes in and tries to return a Disney frozen comforter that was about $50. It was Christmas time so my company was being stricter than usual about our return policy.
She had her receipt but she came in with just the blanket. since it was a Disney item my store had a special policy about Disney items and it's almost impossible to return them.
I explained to her that we couldn't return the item cause it doesn't have the SKU and with Disney products I have to have the original packaging (plus we were sold out of the blankets I couldn't try to scan another one for the return even if I wanted to)
She of course gets angry yelling about how she returns stuff all the time and that its not her fault that I only make $7.25 an hour (I didn't but whatever) demands to see a real manager (I was 20 and look 15 so most people never took me seriously) calls me a bitch and asks how I expect her to pay her bills. She finally storms out telling me she'll be back.
About an hour later she comes back and the blanket is stuffed in the original packaging but the original packaging was clearly dug out of the garbage she didn't even bother trying to clean it out. It had like spaghetti sauce and old food in it. So the blanket was ruined.
She puts it on the counter and says here now can I return it bitch? I tell her no since it's now damaged cause she put it in the packaging with lord only knows what.
She gets angry continues to call me names demands for a corporate number and my name. I give it to her. Of course an older lady decides to be the hero and starts yelling at me too about it being Christmas and to just return it. Yeah lady it's Christmas and I'm trying not to get fired.
A couple months later the lady is still a regular customer. Every time she would come in their was still a weird tension from that event. One day she came in apologized to me told me she was under a lot of stress and understood I was just following policies.
It wasn't much but it felt good.
Happened a few years back in college. I worked the customer service desk when a old lady came in carrying a filthy vacuum cleaner.
Old Lady (OL): " I need to exchange this, it broke and now I want you to replace it"
Me: no problem. do you have your receipt?
OL: (getting short and snippy) no I don't have the receipt. Why do I need one I'm literally standing here with the vacuum! huffs
Me: OK, well I can also look up the purchase if you used a credit card or happen to have our store discount loyalty card.
OL: How should I know how I paid for it, I was here 3 years ago.
Me internally: What the fuck..
(At this point im punching in the vacuum code into our system and see we have never carried this product)
Me: OK well our return policy is 30 da...
OL: WOULDN'T YOU EXPECT A VACUUM TO LAST MORE THAN 3 YEARS.. DON'T YOU THINK A VACUUM SHOULD LAST MORE THAN 3 YEARS
Me: let me call the manager for you
Manager came up listened to her explain to him how she got a vacuum here, it's broken, 3 years later, no receipt etc. I talk to him on the side and show him how that brand has never been sold here.
Manager facing the customer: do you remember about how much you paid for it?
OL: I don't remember, maybe around 150 dollars
Manager: OK let's go find you something comparable to exchange this for
I stand there dumbfounded and finish my shift in utter disbelief.
This story was told to me by a coworker and it was a joke for a long time among all of us!
So I worked in a leased space of a major department store. The company I worked for that leased the space sells everything from Nikes to Skechers and the major department store it was in sold everything from clothes to luggage. Now on to the story.
My leased space was next to Women's Shoes as I sold Women's sneakers and children's sneakers. Now the Women's Shoes for the department store sold heels, wedges, etc.
The Major Department Store had a nonexistent return policy; they pretty much took everything back while we had a stricter one for our company.
My coworker who we will call Angela had been in Women's Shoes working and a woman came forward to do a return. Nothing out of the ordinary, until Angela saw the receipt which at the date at the top said May 21, 1996.
My coworker stared at it and then checked the shoe boxes, which all matched but were very outdated styles and brand new. She called a manager who checked the receipt and declared they had to do a return according to policy, the customer was so pleased with herself for keeping this receipt for 20 years, literally.
The shoes had to be shipped back to their manufacturer because they had no face value. Do not doubt people's ability to keep surprising you.
A customer walks in during one of our busiest times and stands in line for a couple minutes. When he finally gets up to the counter he informs me that his PS4 broke and wants it replaced as he just bought it.
"All right sir let me just get your rewards card and phone number and I can take a look at what I can do". Doesn't have an account with us so I have to pull up his playstation using the serial number.
Turns out he bought it awhile ago and the warranty was 6 months over. He had declined all extended warranties that we offered. Inform him it's out of the warranty and he starts to get pissed. I tell him i'll go ask my manager if there's anything we can do and he says alright. I explain the situation to my manager and he walks over to see for himself. He explains that the system is out of warranty and that there's nothing we can do as he said no to the extended ones. Give him Sony's number and say it's where he should call to see if they can do anything.
He pulls out his phone completely taking up one of our two registers and proceeds to call GameStop customer service while standing at the counter. HE then starts to complain and tell them how terrible we all are and that we need to do something now. The store manager finishes lunch break and comes over to see what's going on. Tell him everything and he says to give the guy a discount on a new system and to take his broken one in on trade. The customer agrees and leaves after buying his new system.
We talked shit about this guy for weeks.
This couple liked to come in and try and trade in two controllers at a time. They were always PS4 or XB1 controllers. They first appeared a couple days after the systems released and we turned them away. They came in again a couple weeks later and we accepted them. They then came in the following week and tried again. They told us that they used to own a game store and sadly have to trade in their stock to us. It's only ever controllers in mint condition with no box or anything. After getting their information in our system we then turned them away every time after. Didn't stop them from trying again a couple weeks later.
From Viral Viral Videos:
Apparently, this guy really didn’t like his hair cut. So he returned to the salon to give the staff an ear full. But one older woman who was a customer wasn’t having any of his sass, and soon a fight erupted.
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