From daniejean, Tales From Retail:
I work FT at one retail shop and PT at a seasonal store for Halloween. The way our registers are set up, we only have a certain amount of cash in them until the store opens and people buy stuff (obviously). I personally think its a very low amount to start off with, but I work with what I have.
We do returns up until a certain time frame. With cash refunds, depending on what time of day a customer comes in, we won't have enough in our drawer to cover a large cash refund until we get busier and have more cash transactions.
A lady comes in trying to return a costume that was originally paid with cash. She came in 15 minutes after we opened. Her return would have cost us all our drawer leaving us screwed if another customer paid in cash and needed change. She was pissed when I told her I couldn't do the return yet as we had just opened and didnt have enough to cover her. She has been in three times, each time 15 minutes or so after opening expecting us to be able to return her item FIFTEEN MINUTES after opening. We told her if she came during the afternoon when we were busy, we would then have the cash to refund her.
Instead of listening to us, however, she complains to corporate and then I get to deal with that phone call. Why can't customers just LISTEN?!?