I had a customer bring in an item for even exchange. Only problem; the item they were returning was $20 and the new item they wanted was $26.
I explained we could do an exchange and then she could pay the difference on the $26 item .
She responded, “Why do you people make returns so difficult?”
Uh, because you can’t do basic math? We're not going to let you walk off without somehow paying for the rest of the value of the item...