GrammarNazi here with another story AGAIN.
This time, it involves a customer’s mother. She came in early today, saying that her son had bought a gift for his sister the day before, spending 80€ on it. Apparently he had a total of 100€ on him. The gift was a necklace, with a separate little hanger in the shape of a snowflake. She said while the hanger is fine, the necklace is too much and wants to return it.
I am only a part-timer, so I am not overly familiar with every single rule of the store, but I did tell her that she can certainly return the item, but that she would not get money back. She could either exchange the necklace for something or get store credit.
Of course, this was not what she wanted.
Fortunately, my co-worker Annie joined me and took over most of the dealings. Repeated that it’s either store-credit or exchange and the mother goes on that her son is only 13 years old and is not “contractually capable” for this, due to being a minor. (According to the law, when I asked my mother about this who is a legal secretary, the boy would be partially contractually capable – he knows the price and the money necessary to buy it) A back-and-forth for a while and the mother will come back in about 30 minutes, doing other things, after Annie says she’ll be calling the boss and asking how to work this out.
Annie and I actually talked about this. Now, I haven’t been at work for a few days, so I did not see this young customer. But she saw another co-worker, Emma, dealing with this. For one, we agreed that if the 100€ were the kid’s allowance he had saved up over the course of time, he was actually perfectly okay with spending it how he wanted to. And if that spending involved buying a gift for his sister that cost so much, he actually had nothing to complain about. Emma also actually asked him if he wanted something else, maybe something cheaper, and he had said “No, no, I want the snowflake! I have 100€!” (The boy also said that he was buying it for… well, he used the German word “Freundin” which can refer to a female friend but also to a girlfriend, so cannot say if he meant the latter or former, or simply refers to his sister as a friend as well)
Anyhow, the mother returns about 30 minutes later and a shorter back-and-forth. I was being swamped with gifts to wrap, so I didn’t pay as much attention as I wanted to. But in the end, apparently the mother exchanged one of the items for something and got some money back.
Not sure how much, definitely not all of it, but some.
Now, I may understand this problem. If it were an actual problem. If the kid bought something and feels regret over it, tough. He needs to learn that you can’t undo things easily. He’s apparently thirteen years old, so you should at least be at the stage of learning this. (Otherwise, shit parenting) And as said, if the money was allowance saved over an amount of time to have enough, once again, nothing to complain about. His decision.
And if the money was simply given to him to buy one Christmas present and you, as the mother, think he bought something too expensive… DON’T GIVE YOUR STUPID KID 100€, YOU IMBECILE!