Guess what kids??!? I learned something new about myself today! What's that you may ask? Well... I found out today... That I am... A RACIST!!! That's right! I am a racist! Why am I one you may ask... Allow me to tell you.
Woman and daughter walk in to return an item (I won't confirm their ethnicity because to me, it holds no bearing on the situation as I'd do the exact same thing for anyone else in the situation). I greeted them cheerfully, as I do all my customers, they were sour from the start. Which was clue number one... They walked in ready to fight.
I looked at the merchandise (which had obviously been worn and washed), the tags, and then the receipt that shows the item had been purchased over 30 days ago (2 days over in fact) and per policy, I don't have to take the return.
I don't have to take it because of the worn merchandise, or because of the fact it's past 30 days. HOWEVER... I bypassed both those rules and allowed them to make an exchange, for the full price and not the current clearance price.
This woman was having NONE of what I was saying. She kept trying to interrupt me while I was talking, but I kept going. She wanted her money and wanted it NOW! Her exact words were, "We got bills to p...."
She stopped short with that last word, because she knew she had gotten caught. That was the only reason she was trying to bring the item back. Returning it would mean a $60 loss to the store and our sales were BLOWING as it was.
I wasn't about to give a full cash return to this harpy, especially because of the reasons above. After much back and forth of her yelling... She just screams, "YOU'RE JUST A FUCKING RACIST!!! I BET YOU WOULDN'T TO THIS TO A MEXICAN OR WHITE PERSON!!!!!"
That was the line. I asked her to lower voice, and let's see if we can figure this out or I'd call security. She screamed a few more obscenities... And then walked out still calling me a racist.
She CAME BACK when I wasn't in the front zone to ask an associate my name, and if I was a manager. I know goddamn well I'm going to hear about it tomorrow, but it pissed me off to no ungodly end for her to say I'm racist.
She fucking pissed because she tried to scam my store and didn't get away with it. FUCK YOU BITCH... I usually don't wish harm on others... But I hope you catch a mean case of herpes.
I hate returns. I don't even work the desk, but I see a lot of crap.
Yesterday, store manager told the desk girl to return a bunch of Christmas candy for a customer.
Also, a man brought back a Christmas tree and claimed the pieces didn't fit together. Without the receipt, (manager said to go ahead and do the return) he only got the sale price- which was about $15.
Yeah, he was pretty upset about that.
I think he was lucky to get anything, as our store policy is that you cannot return Christmas Holiday items after Christmas.
I recently bought a purse at a Bullseye super store. I was mostly shopping for groceries, but saw the purse and loved it. It wasn't much, only about $15, so I bought it.
Next day I had to fly out of state for an emergency. Was gone for 2 weeks. Came back and finally got to use the new purse. IT BROKE THE SAME DAY! It was a fake leather purse and the stupid strap just ripped off, tearing the fake leather.
I wanted to return the purse, but the receipt had gotten lost in the 2 weeks since I bought the purse. I thought I would give it a try and took the ripped, poorly made purse to the customer service desk and asked if I could return or exchanged the purse.
I was told no, I had to have the receipt. I said, "Ok," and took the original purse home.
No need to throw a hissy fit. I should have kept the receipt, but I didn't because I really liked the look of the purse, and since I wasn't buying it as a gift I didn't keep it. Never thought it would rip so easily.
I do know that I will never buy a purse from that brand again. I wonder if I should pack it up and send it to the manufacturer?
We sell snorkel masks at our store. A lady brought one in the other day for a return.
Our masks are sold in those plastic shells that you have to pretty much cut open with a knife to get out. The slave behind the service desk asks why she wanted to return it. The reason-- she had mistakenly bought a child's small and she needed an adult's small. She had opened it at the beach and discovered her mistake.
So, since she had ripped over the packaging, and there was sand all over the snorkel mask, there was no way we could resell it. (I suspect her children used it too)
Through no fault ours she wanted a full return on a product that was not defective. She got one too. That is the part that makes me mad. This ditzy bitch who bought the wrong product, opened it, and used it beyond the point where we could resell it and gets her money back. UGH.
We had one of these charmers... Lady came in with a book, wanted to return it, nothing wrong, she just didn't like it. Our policy is "No Cash Refunds; Exchange or a Merchandise Credit ONLY with receipt." No receipt, no return, unless I personally sold you the book, like, yesterday, and remember that fact... And even then, it's an exchange only.
I 'splained. She had no receipt. I knew darn well we hadn't had that title in yet, so knew she hadn't bought it from us. Offered her a standard credit voucher for bringing in a used book - 15% of the cover price to use toward some other used book. No, she wanted full cover price, in cash. NOW.
We sell new books for 20% off cover, used ones for 45% off cover. No way was I paying her full price, even if it wasn't allowed by policy. We went back and forth, forth and back, with her insisting on full cover price - "After all, you can just sell it again; you won't be out anything," even as I tried to point out that we would LOSE money.
Asked one more time if she had our receipt, and there it was - "Why would I have your receipt for it? I didn't buy it *here*! I bought it at B&N, up the road!"
Me: "Then may I suggest you take it there and get your refund, ma'am?"
Her: "I DID! And they wouldn't give me my money back, either!"
Me: "Well, neither will we. Have a good day."
Evidently she thought the little store would just jump at the chance to lose money...
--Bored at the Bookstore
If you have ever been to a Rat Shack Electronics Store, you know that the whole store is pretty much open.
Had a guy walk in one day when it was moderately busy. He walked right up to a display of $300 RC trucks, picks one up, and walks right to my register and demands that we give him a refund.
Thankfully when I told my manager what had happened, he kicked the guy out and threatened to call the cops.
That was one of the few stores I had ever worked for that the manager didn't take crap and was on the side of the employees.
I remember when this stupid Cosmo advice came out. I have a funny story from a friend whose daughter works in a store in the mall.
Apparently, some Crusty came in with a return and tried to use this line. "I spend a lot of money here and blah blah blah!" The entire store seems to have read the same thing and was prepared.
Retail clerk begins to wail. "OH NOOOO! You mean you'd take your business elsewhere??? Oh NOOOOOO!!!! WE SHALL BE FOREVER WITHOUT YOU ASKING FOR RETURNS??"
Now she is on her knees crying and wailing, and another clerk joins her and they wail together, "OH NOOOOOO! PLEASE DON'T RETURN YOUR PURCHASES ELSEWHERE!!"
The way they tell it, they had 6 clerks, an assistant manager and the store manager all carrying on and crying as they escorted her (and her return) from the store; wailing and waving goodbye to her the entire time.
As soon as she was out of the store, the wailing stopped, and customer service began. The Manager stepped up to the counter and asked loudly (but politely),"Does anyone else have a return without receipt?" When no one spoke, they just went on with business.
The custy never returned.