A customer walks in during one of our busiest times and stands in line for a couple minutes. When he finally gets up to the counter he informs me that his PS4 broke and wants it replaced as he just bought it.
"All right sir let me just get your rewards card and phone number and I can take a look at what I can do". Doesn't have an account with us so I have to pull up his playstation using the serial number.
Turns out he bought it awhile ago and the warranty was 6 months over. He had declined all extended warranties that we offered. Inform him it's out of the warranty and he starts to get pissed. I tell him i'll go ask my manager if there's anything we can do and he says alright. I explain the situation to my manager and he walks over to see for himself. He explains that the system is out of warranty and that there's nothing we can do as he said no to the extended ones. Give him Sony's number and say it's where he should call to see if they can do anything.
He pulls out his phone completely taking up one of our two registers and proceeds to call GameStop customer service while standing at the counter. HE then starts to complain and tell them how terrible we all are and that we need to do something now. The store manager finishes lunch break and comes over to see what's going on. Tell him everything and he says to give the guy a discount on a new system and to take his broken one in on trade. The customer agrees and leaves after buying his new system.
We talked shit about this guy for weeks.