For a bit of background, our dealership is open on Sundays, and is one of the only dealerships that does this. I'm not complaining, a good chunk of my hours come from the Sunday shift, but it makes things a bit difficult when half of the salespeople have the day off and we get about the same amount of customers as we would on a Saturday (the busiest day for car sales).
The major problem is this; some customers obviously don't know how things work at a car dealership. So here are some tips to those lovely custys who need a bit of a nudge in the right direction;
1) Buying a car, even looking at buying a car, takes time. Please do not come into the dealership when you only have 15 minutes. You can't test drive the car or talk about the price in 15 minutes, and because your visit will be logged our salespeople's numbers will fall because of it.
2) Speaking of logging information, please do not get defensive when we ask for your information. I can understand not wanting to get emails; we can leave notes on the profiles asking them not to contact you, but asking for a name and phone number is pretty standard.
3) Please don't walk right by me. I am sitting in a big desk in the middle of the showroom for a reason; I am supposed to take your name and then direct a salesperson to you. Don't just grab a salesperson; they may be busy with someone else.
4) For the love of God, don't come in any later than 30 minutes before closing. That's being generous. Car shopping is time consuming, and even after you have decided on a car you need to haggle the price. The average customer spends about 1 hour in our showroom, and we can't leave until the customers have left. This leads to some of us (Mainly the managers and myself and whatever salesperson is working there) staying for an hour or more after our shifts should have ended.
4a) Don't come in after we have closed. We can't lock the doors while there are still customers inside, but our hours are posted at every door. Find your humanity and come back another day.
5) Last but not least, if you have bad credit and you know it, bring a cosigner. If you know you will need to talk it over with your spouse before making a decision, bring them. If you are going to be on the phone with them, or you have to come back another day it makes an inconvenience for us as well as it does for you. No one likes it when people are here for an hour past closing trying to close the sale, and then they (and we) realize that they will need a cosigner before they can continue (this has happened multiple times).
Sorry for the long post, but I've needed to rant for the past few weeks, and I'm trying to not attack a certain manager, yet. Maybe another time, in another post. For now, may all your customers be understanding and your shifts short.