Retail Hell Underground

Custy Ask's Shoe Salesmen For Medical Advice On Toes

Hello all!

Yeah, I've been lurking more than I should, but work at Legume's is taking more of my time and that's a good thing! The powers-that-be have increased my hours, so that means mo' money, mo' money, MO' money!

I'm going to take Freddie's advice about keeping work rants on the down-low, because I really like this job.

Buuuuuuut, something happened recently that I just have to share with y'all...

Just yesterday, two 60-ish Asian women were browsing the shoe department. After some minor language-barrier problems, I brought out several pairs of our lightweight hiking boots.

That's when the older of the two ladies took off her shoes and socks and I saw that the tips of her toes were black! (and not with dirt!)

She said something to her companion and the companion asked me, "What cause's that?"

In my head, I scrolled down the list of possible responses:

("Diabetes")

("Wearing shoes that are too tight")

("Long periods of inactivity")

("Frostbite")

and

("EEEWWWWW!")

But I settled on: "Ma'am, I'm not a doctor, but I think your friend should get that checked out...soon!"

She relayed that info, they both nodded and took their purchases up to the registers. Meanwhile, I'm thinking "Why would you POSSIBLY let a condition like that just slide? And why ask a shoe salesman for a medical diagnosis?"

I'm still shaking my head over that one.

...and the dance goes on.

Peace.

--Joe the Cigar Guy

 

Annoying Shit Crustys Say

From Bitterbookaddict:

 

ME: Hi, how are you.

CRUSTY: I’M ONLY LOOKING!

(I know you’re only looking but I’m only being polite, please be polite back)

*    *    *

ME: Hi, how are you?

CRUSTY: (doesn’t even acknowledge my existence)

*    *    *

(This happens all the time when I’ve been super nice to a crusty that comes in needing some random book desperately and they need it NOW. I’ve looked everywhere, called other stores, checked online sites and even called publishers)

ME: I’m afraid it seems that we don’t have it at the moment at this location but you can try to.......

CRUSTY: (interrupts me) Oh, don’t worry about it, I’m not in that much of a hurry.

(Could have fooled me, WTF?!?!?!?)

*    *    *

(There used to be a restaurant on the level above that closed recently so this has happened at least 5 times a shift)

I’m in the middle of serving someone else when somebody yells at me from the door.

CRUSTY: Is the restaurant up stairs really closed??

(No, we’re just kidding, GOT YA........ The elevator is not only not active there are two racks of postcards and books in front of it, same goes for every staircase in the building)

ME: (I have to be rude to the customer I’m already serving and deal with the yeller) Yes, it moved to *other location*

CRUSTY: Where is that?

(Seriously, I’m helping someone else, be polite and wait for fu***** 5 seconds)

ME: It’s next door to *well known local place*

CRUSTY: Where is that?

ME: Do you know where *bar* used to be?

CRUSTY: Yeah

ME: It’s there.

CRUSTY: (walks away without saying thank you or anything)(or says, I’m sorry I’m from out of town)

*    *    *

There is a Tourist information centre on the second floor in the summer but the sign hangs on the house all year. So when tourists come in and ask for the tourist centre and get mad at me for deceiving them. I don’t own the store, I want the sign down but it’s not my decision. I get really tired of telling people where to eat dinner or lunch or giving directions to sights around the city.

*    *    *

CRUSTY: Hi, I’m looking for a book written by some guy.....

(No shit Sherlock, this is a bookstore could you narrow it down a bit??)

ME: Ok, do you have the title of the book or the authors’ name?

CRUSTY: No, can’t you look it up in your computer.

ME: not without a title or authors’ name. Do you know if it’s new and what genre it’s in?

CRUSTY: No, you guys don’t anything!!

(Gets mad at me for not knowing anything and being stupid)

 *    *    *

Another version of this is:

CRUSTY: I’m looking for the book that was on *local TV show about books*

ME: Do you remember the name of the book or author?

CRUSTY: No, it was on about 30min. Ago didn’t you see it?

(No I didn’t see it I was working)

ME: no I’m afraid I didn’t, do you remember anything about the book?

CRUSTY: (gets mad at me because I don’t watch TV at work)

*    *    *

CRUSTY: walks to the register while on the phone, doesn’t engage me just keeps talking on the phone.

ME: (I have the rule that if someone is on the phone I don’t talk to him and if there are other people waiting I serve them before the talker)

I handle the transaction as no one was waiting.

CRUSTY: gets his product, receipt and everything in a bag. Still stands there talking on the phone not moving, 5 minutes later he ask if I put a gift sticker on his book.

ME: no, you didn’t ask for one.

CRUSTY: You’re supposed to offer, I shouldn’t have to ask.

ME: (I put a gift sticker on the book) Well even if i had you were on the phone and according to company rules I should have waited until the call was over to serve you.

(He still got mad at me for not offering him a gift sticker, he didn’t hear me when I tried because he was on the phone but it’s still my fault)

*    *    *

ME: Would you like to keep the receipt?

CRUSTY: Sorry???

ME: would you ..........

CRUSTY: yes. (stares at it for a few seconds, can you throw this away for me/ leaves it on the counter)

ME: (STOP WASTING PAPER!!!!)

*    *    *

(where I’m from we use Good day and not Hi, how are you to greet people)

ME: Good day

CRUSTY: Good EVENING!!

*    *    *

(I work inside, it’s always bright for me and I know social conventions say that after 6 we change from good day to good evening but as I say; I’m inside and I don’t have my eye on the clock)

CRUSTY: Is this marked down?

ME: No, I’m afraid not

(if it doesn’t have a sticker on it advertising a lower price then no, it isn’t marked down!!)

 

--Bitterbookaddict

 

Retail Slaves As Custys: Having a Dumbass Custy Moment

From Zombrarian:

I was in a major chain pet store buying aquarium chemicals and tried to use my "rewards" card at the checkout.

The cashier kept scanning it and scanning it, but it wouldn't go through. I turn it over, it's for a major pet store chain, but apparently a different one.
 
I say, "This isn't PetXXXt??", still looking at the card.

"No, ma'am, it's PetYYY."

I actually said to him, "Are you sure???"

I slowly look up at him, with a "OMG did I just really say that??" look on my face.

He is looking at me with a "WTF, did you really just say that" look on HIS face, and a smirk. 

I just filled out for a new card for that store, and proceeded to apologize for my senior moment. We shared a sympathy laugh, and I went on my merry way. 

I knew he was going to share this with his co-workers when I left, and hopefully they'd have a good laugh and at least be glad I apologized and realized my own mistake. Gads, I'm a dolt sometimes. But it was early and I hadn't had enough caffeine yet.

--Zombrarian

 

Adventures in Retail: Hilarious Animated Web Series Nails Retail Life

 

RHU welcomes an LOL animated mini series called Adventures in Retail by Suzy Berhow. I will post new ones as she makes them!

 

  

 

    

 

   

 

  

 

 

 

 

Retail Memories: Game Store District Managers Make Racists Statements About The Custys

From Desk Jockey:

I'm a desk jockey now (damn economy...), but I spent a few years working retail - first in a big box store, now famous for its cheap designer clothing (that vultures snap up and hawk on eBay), then in a Game Store that shared floor space with a Video Chain (now bankrupt, thank god).  Honestly?  I loved working retail.  Maybe it was sheer luck, but I had tons of sweet customers and only a few bad bosses along the way.  I ended being fired from my last stint with the game store, but through no fault of my own.  If it paid living wages ($50 to $60k a year), I'd go back without a second thought, I really would. 

Today's story is "Racist District Managers from Hell (And Chicago)"!

This story takes place during the middle of my tenure with the Game Store Chain, after I'd settled into a familiar groove of thirteen to fifteen hour shifts, six days a week (Also known as "Absentee coworker syndrome").    

I'd also gotten a chance to get to know all the regular customers, which was important since this was the only game store in the absolute worst neighborhood in the city (the kind of place cops only show up to check out long-dead murder victims), and the difference between success and robbery was knowing the community.  

Anyway, one of my regulars is in the store checking on the stock of our Nintendo Wii units, wanting to know when we'll get more, etc.  The guy easily drops $300 a week in my store and has two adorable, well behaved kids, so we're on fantastic terms.

Unfortunately, our District Manager is visiting our store (she's just across the state border in Illinois), and brought her Chicago DM friend with her for advice on how to run our store.

It's worth noting one more fact.  I am the sole white employee at this store.  The neighborhood in question is predominantly filled with those of darker complexion than myself (African, Latino, etc).  Both of the DMs in my store are, you guessed it, whiter than Jim Gaffigan.

Anyway, I'm chatting up my regular when I get pulled over by the District Managers to a corner out of earshot, where the following exchange takes place.

District Manager: What the hell do you think you're doing?!

Me: Uhm, my job?  What do you mean, did I do something wrong?  He already has the Premium Membership card...

Chicago DM: Not that.  Why'd you tell him when you're getting more Wii consoles?

Me: Because he asked?  I don't get it.

DM: We don't give that information out to people like that!

CDM: Exactly. When you give them that kind of information, you either get robbed, or you get more of them.  That's not the image we're trying to culti

vate here.

DM: Yeah, we're trying to bring in more..."profitable" clientele.

Me: I don't...I don't understand.  What do you mean, "them"?

DM, CDM in unison: Blacks.  

CDM: We want bleach-white soccer moms, not a bunch of sooty street rats.

My eyes must've popped out of their sockets in horror at what they just said, because my DM immediately began trying to backpeddle.

DM: What he means, is that middle class people tend to spend more money...

The incredibly racist conversation continues for a few minutes, before I promptly excuse myself back to my store and help my customers.  Still, that little bit pretty much eroded any respect I had for Senior Management.  Luckily, the parent company (which controlled two video chains and my game chain) went belly-up post-Christmas, and both District Managers lost their jobs overnight.

Me?  I went on to a Data Center Internship that paid more, and was a ton of fun.

I still miss my custy's, though

--Desk Jockey

 

Naked Man Walks Into Hellmart and Steals Socks

From Huff Po:

EXTON, Pa. -- A hefty southeastern Pennsylvania man is behind bars after police say he walked naked into a Walmart and stole a pair of socks.

Thirty-two-year-old Verdon Lamont Taylor was arrested Wednesday night after police say he stripped off his clothes in the parking lot of the Exton store and went inside.

Police say surveillance footage shows the 6-foot-4, 300-pound Downingtown man walking around the store. Authorities say they used a stun gun to subdue him after he refused to comply with officers' orders.

Taylor was arraigned on charges including aggravated assault and indecent exposure. He's being held on $50,000 bail at Chester County Prison.

Online court records do not list an attorney for Taylor.

via www.huffingtonpost.com

 

 

 

Rude Entitled Student Gets Told Before Taking a Test

Soft Ice Girl gets a Retail Balls Award for putting a rude student in his place:

Good day, fellow RHU-ers!

I am out ouf retail for a while now, yet I had a recent crusty encounter- I work as a tutor for research methods in psychology, for the fourth year now, and I must say that I absolutely adore my job!

If I didn´t have to get up so early for it (8 am class, urgh), I would do it for free.

The class works like this: The students come over, we hand them work sheets and they solve the problems in there. If they have questions, they can ask one of us.

Normally the students are super nice, thankful for the help, and sweet (as they are in the first semester, so they ask cute little newbie-questions), but a few weeks ago, I had my first crusty encounter EVER!

I was sitting on my bench, scanning the class for raised hands, and this stupid fuck snaps his fingers, whistles, and as I look at him in disbelief, he waves at me in this "Italian mafioso" manner- outstretched arm, chin raised, hand does not move, only the fingers do a "come here" motion.

Really, he did all the disrespectful "calling someone" behaviours at once. Do there exist any more? I think there would be only shouting "garcon!!" left to be more of an asshole.

My boss was sitting right next to me and all she did was raise an eyebrow.

I went over there, ready to rumble.

Stupid fuck: Yeah, I don´t know how to solve this problem, can´t find the approach.

Me: Ok, if you have a question, I am happy to help you. You can raise your hand, or call my name, just like the other students do. What you cannot do to call me, is snap your fingers, whistle or gesture like a mafioso.

Stupid fuck: What? Why?

Me: Because I am not a dog.

Stupid fuck: Oh, come on. It´s not such a big deal.

Me: Well, you heard me. If you want help, call one of us in an appropriate manner or noone will react.

With these words, I turned around and went back to bench, where my boss was still sitting. I told her what hat happened and luckily, she approved.

The stupid fuck sat there for a while, stared at his paper, then packed his things and went home. I think that he learned his lesson as last week, he raised his hand when he had a question.

--Soft Ice Girl

 

Last Shift of Retail Hell Soured By A Rude Bitch

Hello RHUers StarBitchSoldier here with awesome news.

I no longer work for Hurls Sr!!! :D

My husband just got a job he loves with a great salary so I no longer have to worry about hours while in school. Yay!!! So I told my boss today that we will be relocating in the beginning of Next month an hour away so I couldn't stay if I wanted to... Not that I do. He was pretty cool with it and asked if I was comfortable just finishing this week instead of a two week notice because I need the time to get our move ready. Plus it's super slow so I wouldn't get many hours regardless.

So now I have the time to pack up and get everything ready to move without stressing as much about school.

Once we are situated, I'll probably still get a part time job but at least this time it's for fun and a little extra cash without any worrying about cut hours.

Of course my last shift had to be soured by a rude bitch though. I was the only person on register so I had both drive thru and diner customers to worry about. Not unusual, I do it all the time. I'll take care of whoever came through first and let anyone who comes by after to hold until I finish taking their order.

So I get two guys in the diner who order. In the middle of their order a woman pulls up to drive thru YELLING her order.

I politely ask her hold and continue the guys' order.

This bitch then starts yelling even louder "UH HELLO? NO ONES IN FRONT OF ME YOU ARE WASTING MY DAMN GAS WHY THE HELL ARENT YOU TAKING MY ORDER?!?"

It was so loud the two guys could hear her clearly from my headset. I asked her to hold once more. Again, same tirade so I snap a little. I don't care, it's my last day.

So I tell her as politely as I can manage, "I'm sorry but seeing that I am the ONLY one working the registers for both drive thru and diner, I am serving someone who came in the diner before you pulled up. I will be with you shortly. " and then pulled the headset off my head.

The two guys stared at me in disbelief before saying "what a BITCH she is!" and "make sure you make her order with extra spit-- I mean love!"

At least I had some awesome custys to counteract her. I finally took her order after making her wait a little longer than needed (she deserved it.) We go through the process (making sure to take my sweet ass time) and when I hand her the bag this bitch has the nerve to tell me to hold on so she can finish a fucking phone app.

Are you fucking kidding me?

At least I got the last laugh. Her fries got "fluffed", made to look full but the bottom is practically empty and she waited for almost ten minutes in the drive thru.  

And one of the guys from earlier called her a bitch loud enough for her to hear.  :D

So anyways, the crusty kinda soured my last shift but at least I'm done there. We will see how the job search goes in the new area.

--StarBitchSoldier

 

RANT: Custys Who Think Grocery Store Check Out = ATM

From Grocery Slave:

I just had to get this off of my chest:

Apparently, ladies and gentleman, the banks no longer have ATM machines. Surely, that must be the case because if it's not, then why do people constantly get cash back from the cash registers at the grocery stores?

I've worked in a small town grocery store for over five years. During those five years, I've seen it all: screaming kids, drunken customers, bloody money, and, as you've probably guessed, numerous customers getting cash back when they paid with their debit cards. Considering that, one, the store I work at is a small town, privately owned, grocery store and, two, there are three, count that three, banks within a minute's walk from the store, getting cash back always seemed ridiculous to me.

Don't get me wrong, though. I'm not saying that each and every store throughout the United States should get rid of having cash back. However, I believe that there should be a limit to how much cash back a customer can get. I have no problem with someone getting twenty, thirty, or even forty dollars cash back. What I do not like and do not approve of is when customers, frequent and regular customers, get ninety, a hundred and fifty, or two hundred dollars back. If you're going to get much, then go to your bank!

Yes, I understand that getting cash back from the register at the grocery store is convenient and easier, but there are a few things to consider before you get cash back.

One, please realize that, although the store itself may or may not charge you for getting cash back, your bank does. Unless your bank specifically tells you that you can get cash back anywhere free of charge, there is always, ALWAYS, a hidden charge. Sure, your bank may be a ten minute drive away, but is that such a bad thing when banks and stores charge, at the very least, two dollars and fifty cents for getting cash back? I think not.

Second, the register that you go to may or may not have the money in their drawer to give you cash back. Getting cash back when they don't have it results in them feeling agitated at angry because not only did you not tell them how much you were getting back, but now, they need to go to the service counter to get the money for you. The cashier then has to pay the service counter back, and this leads to my third point.

My third point is this: the store may not have a lot of business that night. Think about it: if you get cash back from a register that doesn't have any cash, then that cashier has to borrow it from the service counter's safe, making the safe short however much you got back. If there aren't a lot of customers and if the cashier isn't that busy, then how will that debt get paid? From the cashier's register? They don't have it. From the employee? Perhaps, but then the employee would be out money that they need to live off of because of your selfishness and laziness.

And the fourth thing that you should consider is that you will be discussed after you leave the store. You may or may not know what is being said, but you can guarantee that the cashier who waited on you and had to run around the store like a chicken with their head cut off just to get you a hundred dollars just because you were too lazy to go to your bank will not be a happy camper. Your reputation is at stake, along with your wallet thanks to the hidden bank fees for getting cash back.

But I'm not limiting this to just debit cards. Customers who use checks should take heed as well.

Granted, there aren't a lot of grocery stores or superstores who allow cash back on a check as much as they used to, but some still do (mainly for past or current employees). As with the debit cards, getting twenty to forty dollars cash back on a check isn't a big deal. But one hundred? Two? Three? Four?! You might as well go to your bank and withdraw that money, honey! First off, the register you go to probably won't have that much in their drawer, especially if you're at a small town grocery store like the one I work at. Second, it's pointless to get so much cash back from a check; if you want that much back, go to your bank. Third, the check might bounce. You, the customer, may or may not check your bank statements or do online banking. Or maybe you have bills that take money out of your account automatically. Either way, how do you know how much is in your account unless you check it every single day? The answer is simple: you don't. And you can be sure that if your check bounces because you got too much cash back on it, the bank and the managers at the grocery store will be coming after you. And finally, how does the cashier know that that really is your name on that check? Check systems nowadays don't require a phone number or ID for it to go through, so what's to stop you from stealing a check and using it to get cash back when you buy groceries at the grocery story?

As stated above, I've worked at the same small town grocery store for over five years and one of my biggest pet peeves is when people get large amounts of cash back. There are three banks not too far from the store; use them! Or use whatever bank you go to. The point is, don't get cash back, or rather large sums back, without informing the cashier running the register or taking into account all of the various things that need to be taken into consideration. It might save you, your wallet, and the register a lot of money in the end.

--Grocery Slave

 

Coworker Hell: Slackers and Their Pushy Parents

From JR Manager:

So my parents wanted me to get my first job, I was perfectly fine with that as I could then drive since I could afford gas. Well I was hired at the same time and 3 other teens. I'll call then Bitch, Giant, and Asshole.

Well I started out as a bagger and eventually ended up as a cashier. Being a newbie I though I could handle opening shifts. Boy was I wrong

My first opening shift, I had to clean and prep everyone's register for later in the day (No problem, there was barely any custys). I was supposed to get relief two hours later, so I could take a break then finish preping the store while the other cashier helped the customers.

Well two hours goes by, and Bitch never showed. Now I'm beginning to get backed up because I can't finish prepping the store, and customers are starting to get backed up at my register.

I call for assistance from my manager. She comes up breaks down the line for me, and overall just saves my ass. She goes out and decided to call in extra help since it's now a hour after when Bitch was supposed to show. Well long story short, Bitch shows up over 4 hours late expecting to get her full 8 hours even though she was late.

My manager being awesome decides to send Bitch home. Two days later I hear Bitch got fired for not showing up after she was sent home two days in a row. That night Bitch and her Parent show up screaming to see my manager. The manager finally comes and Bitch's parent actually has the nerve to demand their daughter is rehired with a raise because when Bitch was sent home she thought she was done for the week (BS I'll call on that one).

Two months later and after a lengthy process, Bitch returned to work (Luckily I was finally her superior and could tell her what to do). She tries to tell me that she wants my job and is going to have me demoted so she can be a boss (Yeah right! I crawled my way up through hard work). She then has her parent come in again demanding she get promoted (She stands around ignoring custys and trying to boss everyone around), and that I get demoted for being insubordinate to Bitch. Well Cool Boss was there that night and finally told Bitch and Her Parent to have some respect, and that I deserve my job because I worked hard for it.

Bitch eventually quit because she wanted to get a job where they "respected" her more, but now I am hearing rumors she is returning because she wants more money (my guess is she was fired for being a Bitch, and Lazy). Hopefully I dont have to deal with her....

 --JR Manager

 

RHU Advice: Bad Custy Gets Position in Customer Service and Wife Worried

Hey RHUers, it’s Murbles again.

I’m back with a story of payback and a question for you all.

My husband is a crusty. He’s never worked customer service of any kind in his life and has no idea how it all goes. He’s 48 so he should have a clue. He’s rude to staff, tries to haggle, berates people if what he wants isn’t there, lies to get deals etc. And don’t get me started on how he acts when it comes to buying cars or car parts. I find it VERY embarrassing and won’t go shopping with him anymore. I’ve tried to get him to understand, read this site, something. I did customer service for years, recently leaving for another career briefly, and then college (I’m 32).

The reason for college is that hubby and I were truck drivers. We were co-workers, became team drivers, fell in love and got married. Almost 4 years ago, we got into a bad accident (not our fault) and now we’re being covered by worker’s comp to go back to college. Long, complicated story short, I got to go back to school for something that I wanted and he wasn’t happy with his choice. Due to his being a crappy intern (my admission, not his), he was let go from the school he was at and not able to get his license. Worker’s comp has decided to put him in customer service instead of finding another program for him. We’re fighting it, but still… So now my rude, condescending, crusty of a hubby will have to deal with people like himself on a day to day basis. I warned him that karma was a bitch, and he’s been bitten in the ass by it.

So, that’s the payback part, now for the question: How can I prepare him for what he’s going to deal with so it’s not such a shock? He has heart problems so I wouldn’t be surprised if the culture shock gives him another heart attack. He won’t read this site, or any others, nor will he listen to me read them. Besides me being a crusty to him, is there anything I can do?

Thank you all. Next time I’ll recount some tales of my time at the double double shop and my fun experience riding an ice cream bike for 2 summers. May all of your custys be friendly.

--Murbles

 

Random Act of Retail Kindness at The Golden Arches: A Custy Valentine

Hello, Mollywobbles here (that's what I go by in the comments). 

I just stumbled upon this site a few weeks ago and I've had plenty of stories I could think of to write in, but they're all a bit too specific (i.e., if my managers happened to also stumble upon the site, they'd know it was me in a heartbeat).  Anyway, I wanted to write in about a particularly stand-out event that happened today, Valentine's Day, at McScrewYou's.

The particular location I work at is across the street from a local hospital, and we often have nurses, etc. come by during their lunch break.  It being Valentine's Day and all, one nurse came in carrying a small, clear box full of (about 4 or 6) chocolate-covered strawberries. 

As I'm ringing her order up, I joke, "You're gonna share those, right?" and she and I both laugh. 

I ask her where she got them (making it clear that I was, in fact, joking and perhaps intended to later stop by and buy some for myself), to which she replies "The hospital gift shop.  They're selling them for Valentine's Day." 

I tell her they look good and that I haven't had chocolate-covered strawberries in years.  I finish ringing her up, her food comes up and she goes about her lunch hour. 

I honestly didn't think anything of it - until she comes back about 10-15 minutes later and hands me her little clear box with two chocolate-covered strawberries in it. 

She says, "Happy Valentine's Day!", smiles, and leaves after I stammer my thanks. 

I couldn't believe such a random act of kindness from a near-perfect stranger. 

It may have not been, you know, a million dollars or whatever, but it sure made my day.

Hoping your Valentine's Day was sweet, wonderful and chocolate-covered,

--Mollywobbles

 

Retail Hell Frustration: Technology Updates

Bookstore Slave with an easy question:

What technology related thing do employees dread?

Answer: Anything new.

Working at Hoarders, I survived two register replacements and three book searching program updates. Let me tell you, as soon as any manager announced (with that maniacal grimace of "I'm faking happy but look like I'm shitting a spiked dildo" expression) that our registers were going away and getting replaced with new state of the art registers with totally new programs, the retail slaves fled into the night screaming.

This meant that. Every. Unholy. Time. The managers spent the entire night at the store with techies setting the damn things up and learning how to do the basic functions. Guaranteed, by the following morning, four of the six registers were down and both of the remaining two still working queeped, beeped, chirped and bitched whenever a slave hit a wrong key while trying to ring up the goddamn book.

Let's face it, when you learn the old system, you hit keys quickly and efficiently by habit and the sudden change of routine fucked everybody up. So what was once A, B, C, D, Total, is now a F, J, B, D, Total.

So when *BEEP!* "Dammit." became customary conversation, you can guess that the managers just stopped answering the pages for help. Either they were unconscious from the all nighter or just fucking sick of the number of errors that the error sporting, glitchy, piece of shit registers were firing off. Checkout times slowed down, lines grew, cluess employee is asking clueless employee what does it mean when the monitor spins 360 degrees and projectile vomits green spew, and even normally patient custies are tapping their foot.

OH SHIT THEY BOTH JUST DIED! Okay, okay. Deep breath. Turn it off, count one-thousand-one, one-thousand-two one-thousand-three, one-thousand-four, turn it back on. Pray to the book gods, make a sacrifice to the Deep Ones and cross your fingers that THAT fixed the problem because otherwise we're totally fucked... YAY! Fixed! Okay, next few customers...

Then comes Info program updates. WTFOMFG guarateed all computers are DEAD for a week and info slaves paste on a perpetual expression of pain and reply "I don't know if we have it, do you know if it's a romance, travel, or self help?" *twitch twitch* I mean, the average slave knows roughly what to look for and can occasionally figure it out by the title, but some things hide their nature. And it can take 15 minutes of looking in the section for the title/author before having to conclude that we never carried it to begin with.

I think everyone cried for joy when the computers were fixed, and then screamed in horror when the Blue Screen of Death exploded through the system 8 hours later. Each of these events usually took two weeks to fully resolve and left the staff, (slave and manager alike) traumatized for months afterward.

May all your customers be nice,

--Bookstore Slave

 

Happy Valentines Day RHU: NC Tony's Customer Contract

So I've decided not to save the Slaves Wish List just for the holidays. I got struck with inspiration, and I'm not waiting 10 months to post it.

How many of you had to sign some kind of "contract" when taking your jobs? *counts hands* Some sort of code of conduct about how you would conduct yourself during the hours you're on the clock. How many of you wish customers also had to sign a similar code of conduct about how they would conduct themselves while they are in your store shopping (or eating if you work in a restaurant)? *counts hands* Ok, Burger Bitch, you don't need to raise both hands, I'm only counting you once. Well then allow me to present what every customer would have to read and sign before being allowed in your store...

THE CUSTOMER CODE OF CONDUCT:

I, the customer agree to abide by the following rules while shopping in your establishment.

1) If, the store employs a greeter who's sole job it is to welcome me to MegaMart, I will acknowledge their greeting, even if I just smile and nod at them. I will not ignore them as if they weren't even there.

2) If I require assistance on the sales floor, I will find a store associate and ask them "Excuse me, can you please tell me where [item] is?" or "Could you please tell me where [item] is?" or some variation thereof. I will not just walk up to an associate and bark out a one word exclamation of what I need. Nor will I whistle, snap my fingers or grumble "Doesn't anybody WORK around here?" to get their attention. I will not demand their help either.

2a) Likewise if an employee comes up to me and asks me if I need help, I will either use one of the above polite requests for help, or simply say "No thank you".

2b) I will accept that I do not know more than the employees. After all they work here, and know the way the store works better than I do.

2c) I will not insult their level of intelligence for working here. I understand that this may have been the only job they were able to get at the time, and that just like me they have bills to pay.

3) If the store is out of an item, I will not accuse employees of hiding more of said item in the back. I will accept that the store is out of said item, and either look for it elsewhere, or politely ask if an employee knows when the store is getting any more in, and return at a later time to get the item.

4) I will control my children and keep an eye on them. I will not allow them to handle valuable and/or fragile merchandise. I will not let them run around screaming like banshees, bothering other customers. I will not expect the employees to watch my children.

4a) I will not give my child a toy to play with from the toy section just to keep them quiet while I am shopping and then not buy it for them.

5) I will not open boxes of merchandise to see the contents and then take an unopened box.

6) If I do not want an item, I will not leave it on a random shelf, I will put it back where I found it.

6a) Likewise I will not just drop clothing items on the floor if it's not what I want.

7) I will not leave my trash on a random shelf. I will wait until I can find a garbage can.

8) I will not mistake the fitting room for a bathroom.

8a) If I do not want the clothes I have just tried them on I will leave them with the fitting room attendant, I will not dump the clothes on the floor.

9) In the bathroom I will use the toilets for their intended use and not spread my waste all over the walls and floor. If the toilet should overflow, I will find and employee and let them know so the mess can be cleaned up.

10) When making a return I will make sure I have the receipt, or some other proof of purchase. I will also make

sure I am within the allotted return time (ie: 7 days, 10 days, 90 days, etc). I will not throw a fit and threaten to "take my business elsewhere" or state that I "spend a lot of money here" and should therefore get my way.

10a) I will make sure I am returning something that the store sells. Not something that your competitor sells.

11) When checking out I will end my cell phone call long enough to complete the transaction.

11a) If I am paying in cash I will have my wallet in hand and will place the money in the cashiers hand.

11b) I will carry a wallet or purse and will not hand the cashier money out of my bra/underwear.

11c) I will not use a $100 bill to pay for a $5 order (especially not first thing in the morning).

11d) If I am using a credit/debit card, I will make sure I know my PIN, and how to use the card scanner.

11e) If I am using EBT/WIC, I will make sure I am buying only EBT/WIC approved items.
 
11f) If I am using coupons (either regular coupons or special store coupons) I will let the cashier know BEFORE they start ringing up the sale. I will not demand discounts I am not entitled to.

11g) If an item rings up for the wrong price I will politely point it out and not accuse the cashier (or the store) of trying to rip me off.

12) I will not act like I am entitled to special treatment. I will not threaten, abuse, admonish, augur, blackmail, bluster, browbeat, bully, caution, comminate, cow, enforce, flex muscles at, forebode, forewarn, fulminate, growl, intimidate, look daggers at, make threats to, menace, portend, presage, pressurize, push around, scare, scowl, shake fist at, snarl, spook, terrorize, torment, or walk heavy to get my way.

12a) I understand that sometimes mistakes happen and will not hold it against the employee.

13) I understand that the employees do not set the prices for items.

13a) I understand that the employees are only doing what they are being told to by their managers, who are being told to do by corporate.

14) UNDER NO CIRCUMSTANCES WILL I TRY TO STEAL ANYTHING FROM THE STORE. I understand that doing so will result in legal actions being taken against me.

I have read and understood the above rules and further understand that breaking any of the above rules will result in a $10 annoyance fee added to my total for each rule broken.

Signed,
[Customer]


So, as usual, I ask you my fellow RHUers, what did I leave out?

--NC Tony

Coming soon: customer contracts for restaurants, your managers, other (asshole) employees and whatever other jobs you can think of that need contracts like this.

Retail Hell Memories: Computer Repair Reveals Hellspawn Involvement

NumismaticNerd here,

Sorry I haven't posted more than pictures but so far (knock on wood) Huge Raptor has been awesome aside from the rare annoyance-that-isn't-enough-to-make-a-whole-story. I don't know what made me think of this story, but a family friend who I will refer to as Cap'n, (yes the same Cap'n who is a higher-up manager at another Huge Raptor and is known as such in the training videos)

When I was just a wee li'l tyke, my family would often visit his for friendship and camaraderie since he and my parents were long time friends. Stories often were passed back and forth about work and family and things like that. You know, usual grown-up chit-chat that the adults don't think the kids are paying attention to.

He either owned a computer repair business or worked for one, but he told this story which probably came back to the forefront of my brain for two reasons. One, two of my computers are down right now, and I need computer repair, and two, a relatively local candy shop was involved in a fire.

So anyway enough back-story, on with the real story.

Cap'n gets a call to come over right away and repair some lady's computer and so far as I remember from his story the call went like this:

Woman: You have to come over right away! My computer is smoking, it smells funny, and there's brown smoke coming from it!

Cap'n: Okay... I'll be right over, until then turn the computer off and unplug it. *goes over to her house*

*at the woman's house*

Cap'n: *goes over to the woman's computer and starts it up*

Computer: *complete hard drive and motherboard failure*

Cap'n: *sees the Floppy Disk A:/ drive is in use so presses Eject*

Computer: *ejects a tiny little piece of silver/brown paper*

Cap'n: Weird... *grabs hold of the piece of paper and pulls* H... E... R... S... H...

Woman: I'm gonna kill him! I'm gonna kill him! I'm gonna kill that kid!

Cap'n: *thinking* Well at least you're not going to kill me...

Yes Ladies and Gents, the woman's (unseen) Hellspawn shoved a Hershey's Chocolate Bar into the Floppy Disk Drive of the computer!

Thanks for reading my trip down memory lane, and somewhat of a Nostalgia-bat attack

And may all your Custies be nice!

--NumismaticNerd

Server Rants On Ridiculous Write Ups

So, I've never posted before but I'm pretty upset still after what has happened in the past week. Why don't you all call me "Meat Man?"

I'm sure I'll have something else to report. I enjoy all your posts and was just waiting to join the disenfranchised masses.

I work in a very successful restaurant and was only hired a year or so ago. We give excellent service, great food, and lovely atmosphere, far beyond what people would expect for the price they pay. I'm definitely considered one of the top servers there for knowledge and my ability to deal with difficult customers.

In my twenty plus years as a service professional I've developed a no comp, no complaint policy. You have to "head them off at the pass" as it were, and take care of things before anyone needs to speak to a manager. Our management believes that even the smallest thing needs to be brought to their attention.

It's a great philosophy. Your server is listening, we care about you as a customer, etc. but it is not in my DNA to involve management for every-little-thing. So I have that going on. This week brought out some things that I have found myself more upset about. Small fault of my own.

Background; we have two different types of large parties here, some that are pre-sold by our catering person, and regular off-the-menu parties that are larger than just a normal six or eight top. The pre-sold parties need to be rung into our system in a different way than off-the-menu ones. News to me the first time I had one but I've been with the program ever since. We also started adding an extra gratuity to the pre-sold parties to compensate our seller. No prob. I get the same, they get something for bringing in the business. Win-win!

Back to this week,  I had one of the different type parties in my station. I had waited on this character before and knew him to be particularly persnickety. He was one of the worst complainers I ever have had to wait on. He and his "lovely" friends come in every two weeks or so.

I was not too surprised when he commented upon seeing I was going to wait on his large group " Oh! We got the best one!" Way to go, Meat Man, the crustys love you. Dinner goes very well, everyone happy etc. No Problems! Delighted host. Ask assistant manager (now AM) to add gratuity and expect he will look over the bill and make sure
all is right. Present bill on request and Mr. Complainy Pants comes up to the bar to complain to AM that he had paid a deposit and it hadn't been taken off.

"Oh, so sorry, I hope this didn't ruin your evening?" Asks AM. "No," says Mr Complainy Pants, "everything has been wonderful. Meat Man did a great job, everyone had a wonderful time." Mr Complainy Pants writes in an extra 25% on top of the gratuity.

Do you hear drums of doom now? I did not, but the hammer came down when I checked out after my next shift. Apparently, I entered the entire party into our system wrong and because I didn't credit him for his deposit I was going to be written up.

My first write-up, joy!

While I was entering the party, an employee who does a lot more of these functions than I do was looking over my shoulder and told me I did not need to do it this way (more difficult) but can do it this way now (easier.) I followed the lead given. That was not the way to do it though. AM now tells me she has to write me up for it. AM says it was embarrassing to have to credit the deposit after the check was given.

(I can not even enter payment from deposits myself, a manager has to do it, I was never told there had been a deposit made, we have to check with AM before presenting checks on these parties, I thought I had done the right thing when I asked him to do the auto-grat? just expected manager to look it all over.) Employee who told me to do it the wrong way is right there at check-out and explains why I did it
that way. Story done! No?

On another day, just soon after, I have a table that is assigned VIP. Our GM mentioned it in the meeting, said everything must be perfect. No prob. The waiter who should have the table asks me to do it instead. I'm excellent, right? I take the table, do my best presentation, they love me, timing, everything is perfect. GM tells me to give them extra sides and deserts. This is normal for VIP and I split it off onto a comp check no problem? right?

No! One of the party, while the other is in the lavatory, tells me they are running late and to just bring the desert and the check right away. No problem, this I do, with thanks, and hopes to come back etc.

GM takes check while I'm with another party (not unusual) and I return to clear the table to find a very generous tip there. Good, right? No!

Go to do my turn in with AM, he tells me I must go see GM. GM has been stressing all day so it's hard to tell if there is really a problem anywhere or not. GM tells me I should never have given VIP table a tab at all. First I heard. (Checked with other server at meeting, he never
heard, "no tab")

Tells me that it seems "I don't care?" That I'm getting a reputation for sloppy work. That if I don't enjoy my work I should reevaluate (the actual word he used) and find a better. fit. I've been here almost a year, my reputation is excellent, people ask for me, I have basically no problems. Management drops the ball twice that I don't catch and I'm the one with the issue?

Now, I'm used to making like $150 to $300 per shift at other restaurants I worked before I moved. Here, I get much less, like less than half, because of the low prices and enforced tip-out. The crappy economy (courtesy of my custys, I expect) has not effected us as much, as we're located in a well-heeled neighborhood. These people pay like 15% in taxes if you get my drift.

I'd love to go back in time to when I could sell exotic food on the prairie for a premium price, but we've gotten to the point where I'm anxious about preserving a job where I may make 1/3 as much per shift as I did when Clinton was in office. Oh, by the way, I make 1/3 as much and my rent has gone up 50%. You've got to love it. Every other
economic system in the world is worse than this? Competition HO! Race to bottom, more likely.

Enjoy your time, there's plenty more where that came from.

--Meat Man

 

Tales of Woe and Win At The Golden Arches

McScrewYou Slave here again, with a couple of mini-tales of woe and one tale of win.

At our drive-thru (not McScrewYou's, haven't worked there for a while but think I'll hang on to the name ;) ), we have a screen that shows your order as I'm punching it in. 90% of the people who come through don't bother to look at the screen, but it tends to be the ones who DO that are annoying, because they don't understand HOW things are rung up so they tell me I'm entering their order wrong.

Case in point.....

"No, I didn't order a water, take that off!"

"Sir, you ordered a Puppy Patty (plain unsalted slice of meat so they don't have to buy a whole burger for their dog). I can't enter a piece of meat without adding it to something. This is how we enter a Puppy Patty."

"....oh. Okay then."

Minor annoyance, not so bad.

"Okay, so that'll be 8---"

"I didn't order two burgers!"

"Yes, sir, that's the combo---"

"I know I ordered the combo! I only want one burger!"

"I realize that, sir, but----"

"TAKE IT OFF!!" "..........." (I remove the combo discount, which if you don't read the last three letters 'CMB' would appear to be a second burger, so he will leave)

"Okay, please drive thr--"

"WHY IS IT $10?!?!?" *headdesk* ".................. I'll have your total for you at the window, sir........" (wait for him to drive off, re-add the combo discount, resist urge to hork one up in his root beer).

And then there's just the typical drive-thru morons. Take the dude's order, tell him to drive through, wait. And wait. Aaaaand..... wait. Look outside the window, he's still just sitting at the speaker.

So I turn the headset back on to tell him again to drive through.

As soon as it's turned on I hear him screaming at the speaker "-----LOOOO? HEELLLOOOOO!?!?! HELLO!!!!!!!"

"....... Hi?"

"WHY IS IT $9?!? THAT BURGER'S ON SALE FOR $2.50 AND THE OTHER ONE'S $3! IT SHOULD BE $5.50!" (are you fucking kidding me?)

"......... because you ordered large fries and there's tax?" (seriously people, it's FUCKING TAX. Taxes have only existed for the last, what, hundred and fifty years? Yeah, I can totally see how you missed being informed about that one)

"WELL THEN I DON'T WANT THE FRIES!" "..... sure, that'll be $6.25. Please drive through (and actually fucking DO IT this time, cockhole).

" This is one of the situations where if the guy actually DID bother to read the damn screen, he would've known that. But that would require, you know, EFFORT. Or brains. I can't decide which one this guy would have more trouble using.

*    *    *

Now for a tale of win. It may not seem that way at the start but you'll see why at the end. This is back at McScrewYou's.

So, I'm working booth. That means I'm the first window at drive-thru; I take the order, take the money, and then second window takes care of handing them the order. Since that takes very little time, I'm also the person in charge of tidying the lobby and cleaning bathrooms.

So I'm in booth, just finishing up an order, when someone tells me over the headset that there is a 'bathroom emergency' in Men's. To which I just think WTF? I cleaned that thing like 5 minutes ago.

So I head up front to get the cleaning supplies, and on my way to the supply closet mention to two of my co-workers that I'd just been alerted to an 'emergency' in the bathroom (I can't remember if they asked or what, this was over a year ago).

I get the cleaning supplies, and on my way to the bathroom the head manager (a cool guy, really friendly, let's call him AM) has just come in asks me how the morning's been going.

I hesitate for a moment, then say I'll tell him after I find out what exactly a 'bathroom emergency' is. Then my drive-thru headset beeps, and I have to head to booth to take care of that order. Meanwhile, my two co-workers have gone to check out the men's bathroom, and as I'm closing the door behind me I can hear them *SCREAMING* in absolute horror. From the other side of the building. At this point, I'm starting to get REALLY scared about what exactly a 'bathroom emergency' entails.

I finish the order and head back up front to grab the cleaning supplies, at which point I see AM walking from the supply closet carrying a roll of paper towels, a big garbage bag, and the box of rubber gloves. Looks at me and tells me to go back to booth.

"But shouldn't I--"

"NO go back to booth!"

So I tidy up dining room and serve a couple customers. Later, I see AM walking out of the men's room with the garbage bag COMPLETELY full of paper towels. Like stuffed to the top. It was completely empty when he went in there. My two co-workers who actually saw the bathroom told me that, to put things delicately, a man suffered from some indigestion and couldn't bridge the gap between pants and toilet quite in time. Which is to say, the entire floor in front of the toilet was a massive puddle of liquid shit.

I can not put into words just how appreciative I was to have a boss that was willing to do the dirty work himself rather than shovel it off to the newbie after he saw just what I would have had to deal with. I know a lot of bosses out there would have had me wrist-deep in feces at that point.

Until next time!

--McScrewYou Slave

 

 

 

RHU QUESTION: Dealing With Rude Servers

Hey folks, It's Tea Queen.

I'm writing because I have a question.

Just this last weekend, my university choir went on a local tour. We had tons of fun and it was all around a great trip. On Thursday night, we all went for dinner at the local Boston Pizza. The way we set it up, is we all ordered our food about 3 hours before we were eating, and then when it was time for our reservation, the restaurant had our food ready and brought it out to us as we were sitting down (we only had about 45 mins to eat and go). The service was amazing. I have never seen a restaurant handle a group of 40 university students so well.

However, at one point when the several waitresses were bringing out our food, one of my fellow singers asked for something. I didnt hear what it was, I think it was more water. The waitress looked at my friend and said "I am not your server" and walked away. I was appalled. My friend got her water a few minutes later when another lady came around with a giant jug, but it really bugged me my entire meal that the waitress could be so blatantly rude and completely get away with it. I know that if I had said that to someone at ANY of my previous positions, I would have at-least been written up.

So I talked to the manager. I did not yell at her. I calmly told her about what had happened. I also told her how impressed I was with the service and how well they handled this group. At a later point I saw the waitress talking with a table that was just leaving, and they were all laughing and being merry, so I mentioned to the manager that I didnt think she was trying to be rude, just quite busy with all the food they had to bring out. We all know stress effects people differently. The manager was very nice and thanked me for bringing this to her attention and she was grateful that I enjoyed the service.

My question is, should I have just left it alone? I don't want the waitress to get fired, but on the same hand, if this is a regular habit of her then it NEEDS to be addressed. My boyfriend told me word for word that talking to the manager made me a crusty.

What do you think? Would you have done the same in my position?

--Tea Queen

 

Queer Geek's Food Court Encounter With A Salesman: This Explains Why I'm Single

RHU, since Valentine’s Day is around the corner I thought I post this since it goes hand in hand.

RHU, I’m going to ask the inevitable question:

Why am I single?

Is it because I keep a comic book collection, attend geekfest conventions, play endless hours of videogames, watch fantasy sci-fi shows, love being a retail slave forum troll, worship Big Bang Theory, Stephen Hawkins and love all things nerdy? By all dorkfest standards, I consider myself a pretty interesting dude! I never had to question bachelorhood until recently when a salesperson decided to explain why I’m the pathetic loser that I am today.

I was sitting in the food court during my lunch hour the other day stuffing my face with saturated fats, overprocessed ingredients, and bad calories (please don’t tell Weight Watchers or they’ll deduct points from me) when a handsome gentleman decides to approach me at my table. As I admired his beauty from afar, this good looking suitor gives me the worst pick up line ever.

"Excuse me, do you buy cologne?"

"Come again?" I ask him miffed by his approach.

"I asked if you ever buy cologne," answered the gentleman.

"Yes I do," I tell him.

"How would you say you spent on your fragrances?"

"Approximately $40-$80 depending if it is a designer scent and I like it," I reply still unsure of where this conversation is heading.

"What if I told you that you’re spending way too much for designer fragrances and that the only difference is the amount of oils being used in those bottles," he purrs.

"Ummm...uh...I’m not sure where you’re getting at." I say to him.

He reaches into his pocket and pulls out a bottle of cologne with no label, sprays a piece of paper, and hands it to me.

"I work for an independently owned company and we manufacture fragrances that are exactly similar to designer fragrances but at much lower cost. The secret is the amount of essential oils used in the product in producing the scent. Try it."

He explains this to me as I take a whiff of the sample. Immediately my nose starts to burn and my eyes water as I take in an aroma that can only be described as a musky mildew flowers being plucked from a sewer drain and used as someone’s toilet paper.

"What do you think?" He asked me.

"It’s...quite...interesting," I lie.

"It’s only $20 much cheaper than those designer colognes you buy," he continues. "Interested in buying a bottle?"

"No but thank you," I politely decline.

"Oh come man," he starts. "Don’t you want to smell good for your girlfriend or wife?"

Obviously, he doesn’t know that I’m gay. Damn.

"I’m fine. Thanks." I tell him. "And I’m not married or have a girlfriend."

The salesman picks up his cologne leaves in a huff but not before getting in the last word edgewise.

"No wonder you’re single," he tells me walking away. His hotness disappearing among the crowds of foot court patrons.

WTF? Well we’ll always have the foot court.

--Queer Geek

 

Cell Phone Store Hell: Facebook Dangers, Discount Rats, Ignorant Custys

From Cell-Circuit Chick:

I've had to change my screen name to make myself just a touch more unidentifiable, following another blogger getting found out and fired for writing about work.

On top of that, I learned all facebook contacts can't be trusted either, as a coworker of mine had a facebook friend forward her facebook statuses (which were still quite vague) to our DM! Store manager denied knowing anything to the DM, claiming to have absolutely no idea who it was and therefore couldn't punish anyone - but if our manager wasn't so awesome, there could have been trouble.

*

Now, on to my wrap up of the most memorable customers for the passed few weeks. These can also serve as general complaints, as I get these types of customers a lot - but these are just specific incidents. 

Price-Matcher 

I had a woman and her family come in one night I was working. She informs me that she was just at an electronics store that just deals our phones, and something happened with the system down there when she was upgrading, so the store and our client care line told her to come up to us (a corporate location) and we'll just give her a phone. No, no, no. 

I inform her that I can *not* do that and I'm sorry client care told her that (I won't call her out for lying on that, as client care does lie quite a bit ..) but I will check her acc. I find out they cancelled her upgrade from the electronic store so it's like it never happened and so when she came up to us, I just would have to re do the upgrade and she pays the fees, etc. 

Here's where it goes wrong. Down at the dealer, they were offering the phone for $50 - as a dealer, they have the luxury of changing prices. At our store which is a corporate location, the phone was $89. She loses it when I tell her this, demanding the phone for $50. I tell her it's not possible, we don't price match. She starts going on, threatening to cancel her other phones, and then becomes even more pissed when I still won't budge at her threats. She also informs me that she doesn't want to pay this fee and that fee as well. 

I tell her she has no choice but to pay all of these fees and if she doesn't, then she isn't getting the phone.  Once she realized she wasn't going to get her way, she left the store in a huff. Sorry, we're not going to pay for some dealers mistakes, especially when they have *nothing* to do with us.

*    *    *

My second one I'll try to keep short as I think I went a bit over with the last one. Custys who don't understand that you need ID to sign a contract !

I have had multiple customers try and give me health cards, student ID, etc. thinking this was valid government photo ID. No ! A valid government ID will say the province name on it, have your photo, a master number, and will specify whether it's an ID or a drivers license. 

And they don't understand that I need the physical card. A couple became irate at me last week because I wouldn't allow them to open a contract without the proper ID. They tried to give me a master number from the ID without the physical card and the SIN without the card for that as well. Yeah, uh no.

*    *    *

Last but not least - if you remember a few months back, I wrote about a crazy custy who flipped out and then we had banned from the mall. A couple of weeks ago he tried to come in to our store and my coworker told him that he wasn't welcome here and he was going to call security if he didn't leave, now. I can't believe this guy had the gall to try and come back ! 

--Cell-Circuit Chick