I'm the assistant manager at an independent video game store in the coldest place (Canada). New game system launches are a special type of hell in Canada. For a number of reasons (population, shipping costs, etc.) we get allocated a much smaller batch of systems than other parts of the world. The Nintendo Switch will only have 2 million launch window units worldwide (1 million launch day) so our store isn't holding its breath for any systems on day one; accordingly, we are not doing pre-orders.
Some people accept the no pre-orders thing quickly and painlessly... others not so much. M (me) C (customer, male, late 30s).
C: I need a Nintendo switch pre-order takes out credit card
M: We actually aren't doing preorders for the switch.
C: Yes you are inserts card into machine. Ring me through.
M: Sorry but I honestly can't do preorders.
C: Yes trying to punch buttons on the pin pad
(The customer was actually fairly polite during this stupid exchange up to this point).
C: I'm trying to pay you. You legally have to take my money. laughing angrily pressing enter on the pad over and over
M: Even if we were taking pre-orders it's Sunday morning and I've had non-stop questions about pre-orders since Friday morning. You would be so far down the list.
C: Really? This is stupid! puts card away
M: blank stare
C: Really? Seriously? Oh well whatever. I guess I'll just come buy it when it comes out.
M: We honestly will probably have zero.
C: whines but that's why I'm trying to pay now!!
This went on for some time. He eventually told me I'd been no help and I was preventing him from spending money at our store... on something we don't have...sigh.