Today I had a shameful experience with a customer at my workplace, a museum centered around what may be the most famous brand in baseball.
For starters, we've been incredibly busy this weekend due to a farm machinery show and sports events being held near downtown so my coworkers and I were scrambling to make it through the day while still maintaining our sanity. I was on a roll when the receipt printer ran out of paper so I had the floor manager cover my ticket window, one of two, while I got more for both windows. As I'm unwrapping four packages of rolls and putting them in a Tupperware container between the registers I tune in to a conversation between the girl at the other ticket window and the customer she's processing.
The dialogue from the point I started listening is as follows, there's a lot of paraphrasing here:
Customer: "I don't understand."
Coworker: "I'll have to give you a later tour if you'd like to see the bat vault, unfortunately both tours last 30 minutes. I'm putting you on a later tour so you can do both."
Customer: "I just want to make sure I get into the bat vault, I don't understand why you have to put me on a later tour."
Coworker: "You can do both, I just want to make sure you have enough time for both because each tour is 30 minutes."
Customer: "I want to do both, but I don't understand why my factory tour has to be later."
Baffled by the woman's inability to comprehend the simple concept of time I let out a small chuckle, more of a scoff, and without hesitation she turned her attention towards me with eyes like daggers that pierced my soul and loudly says "I'm sorry, do you have something to say to me?" I didn't intend to engage her so I gave her an absent minded "Huh?" and she repeated herself, at which point I started panicking because I realized she was already irritated with my coworker and I had just thrown fuel on the fire.
I covered it up with "No ma'am I just thought it was funny I grabbed way too much receipt paper." I'm almost positive her mom senses saw right through my cover. We started spreading the story around the workplace and the phrase of the day soon became "I'm sorry, do you have something to say to me".