I have had this happen two or three times the last few days.
I have a customer come to the register on their phone.
I will be Me and the Customer will be OTP (On The Phone):
Me: How are you today ? (as I notice they are on the phone)
OTP: (smiles) continues their phone conversation
Me: Did you find everything today ?
OTP: (smiles) continues their phone conversation
I ring up and bag the items and announce the total
OTP is still talking and takes out their card and swipes it but it has a chip
Me: The chip reader does work
OTP: (smiles) inserts the card
Me: I need a signature please
OTP (smiles) still having her phone conversation but signs the credit card receipt
Me: Have a great evening
OTP: (smiles) picks up the bag while continuing her phone conversation
The person never said anything to me the entire time, just facial expressions to me and never missed a beat in their phone conversation
I still do not understand if you are going to check out at a store why you feel the need to continue your phone conversation and basically ignore the person helping you check out
Have you had custys do this to you while you were serving them? Share with RHU. Do you think it has gotten worse over the years?
I had a guy threaten to get me and my shift leader fired because we wouldn't sell him cigs. The policy says that if they look under 40 and you don't know them, they have to show valid ID. Period.
This guy was 21 at most, and he didn't have ID. When I told him I couldn't sell him the cigs, he tried to pull the old "I'm in here every day." I called over my shift leader (who's worked here for 4 years); she said she's never seen him.
He then got really pissy and asked for a manager, but he wasn't there.
Instead, I gave him my manager's business card and told the guy that he's in every day until 2 pm.
He said "You're not going to have a job tomorrow."
I just laughed.
When I came to work the next day, my manager called me to his office and asked about what happened the day before. Apparently, the guy called and said that I threw something at him and flipped him off and wouldn't sell to him.
He pulled up the tape while still on the phone, saw that the guy was obviously lying, and basically told him to fuck off.
The best part? My shift leader and I got a bonus for how we handled it.
This happened not when I was working but just me stopping in to my job (grocery store clerk), to make sure they covered my shift.
What happened that day is that I called in to school and work saying I could not attend either that day for personal reasons (my mom passed away that day).
Well later in the day the grief was hitting me hard so I went to go talk with a friend to cheer me up. My friend lived a few blocks from my job so that is why I stopped in. (I was kind of half numb and on autopilot, otherwise I would have decided 'fuck whether or not they got me covered.' But focusing on stupid stuff like that was the way I was keeping out of the bottom of a deep bottle or worse.)
A minute after I entered the store a customer ordered me to go find her fresh bananas from the back since she knew I worked there.
I politely tell her to find a produce clerk to help her... three times; each time she was getting louder and more obtuse and saying I was going to be fired and she would have me arrested if I didn't help her.
I finally lost it and told her to find a damn produce clerk because I am not doing shit today, since my mom died seven fucking hours earlier.
She called me a liar and that my mom could not have died, blah blah blah. Then, while still screaming about me, she went to the manager and continued screaming until she was escorted out by police officers.
Since she wasn't exactly subtle in her shrieking, that was how my coworkers found out about my 'personal reasons' for not working that day. Manager told me to not worry about being covered and steered me out the door to continue on to my friend's house. That was the most gentle he's ever been, before or since.
I delivered food to an extremely ghetto couple a block away from the restaurant I worked at and was a dollar short on change. I told them I could go walk back to the restaurant and get them the dollar if it was that big of a deal.
The girl said it was ok in a weird way, which made it seem it wasn't ok, but I really didn't care about her attitude due to my lack of a tip.
I leave and get back to the restaurant where my manager is talking to them on the phone and they have been complaining for five minutes. Then they call back five minutes later complaining that the fries were cold, so we tell them they can bring it back for a refund.
They come back in hand me the bag and I gladly return their money but open it as they are heading out. More than half the "cold waffle fries" have been eaten, 4 out of 6 mozzarella sticks and half the chicken wings gone.
So I can't resist but giving them attitude about how they managed to down almost all of it and they should give me half the money back. (If I had been in a better part of town, I wouldn't have mouthed off, but in this neighborhood, you took no shit and you were better off having the balls to smartass people over their bad behavior. If you were a spineless corporate yes man, 90% of the time they would escalate just to see how vicious and mean they could get and still get away with it.)
The girl goes nuts on me "cracker ass white boy this, cracker ass white boy that, my man's gonna fuck you up."
He finally opens his mouth and out come ebonics that send me to a flashback from my high school days, I understood about a 10th of it but the ending of it after I am basically laughing in their face was "Fuck you N**** I'm gonna go get my gun."
So I told my coworker I'd be right back and went and got my own gun after they walked out the door. Second Amendment for the win... They never came back, thank god.
I am a departmental manager at a retail store. Me and another manager were stocking a shelf near the front, when a familiar looking customer comes up and starts complimenting us on how nice the store is and how friendly the staff has become recently. We accept the kind words, and go back to work.
Next, she want's to know if we do background checks on all of our employees.
Her: "So then you make sure you hire only Americans, correct?"
Me: "Ma'am, if someone has a legal right to work in this country and is the right fit for our staff, we hire them."
She then proceeded to go completely ape shit. She absolutely could not believe that we would hire a legal, non-american before someone born here.
Detecting the sudden change in conversation topic, the other manager began to tell the woman it was time to leave. I stood there in stunned disbelief. We work in the Northwest. Blatant racism like this is rather abnormal.
Her: "So what your telling me is, if an American and a Mexican both applied, you would hire the MEXICAN??"
Me: "If they have a legal right to work here and are better qualified, absolutely."
More apeshit. Then came the threats.
Her: "I know your corporate! I'm going to call and tell them you are hiring ILLEGALS. I'm going to call the police and tell them you are hiring ILLEGALS. You have ILLEGALS working in this store. You will LOSE YOUR JOB!"
Now, we do have a few (I hate this word) minorities on our staff, but at that particular moment the 4-5 employees within sight and earshot (including myself) were, like, the whitest people ever. Obvious crackers. So of course we look at her like she's a racist and a complete idiot.
Anyhow, we tell her its time to take her opinions and leave. She turns around to go, then turns back again. My coworker tells her to leave two more times. At this point, she begins bowing repeatedly at him. Mocking, sarcasm, somehow thinking this Caucasian was Japanese and trying to be offensive?
Her: "Well, I'M not a poopie, but you sir, you are a POOPIE. YOU ARE ALL A POOPIE!"
After she left, me and my coworker just glanced at each other with a confused look on our faces.
After an almost comedic amount of silence...
Coworker: "Poopie? Did she seriously just call you a poopie?"
She seemed like the crazy cat lady type. Maybe (cat) poopie was the grossest thing she could think of?
Haven't seen her since.
From Terah when she worked in Gas Station Hell, posted to RHU, Dec, 2013:
I got stuck in the gas station for Christmas. Mostly because my shift leader forgot I can’t work in the cooler because of my stitches. By the time she realized, though, we were already on shift so whatever.
PIZZAS OUT THE ASS! Come ON, who the FUCK wants gas station pizza for Christmas?! GO EAT A HOME COOKED MEAL WITH YOUR FAMILIES!! I got nowhere near Foofy’s record of 76 Pizzas from last Christmas, but 20 was enough for me.
Also, beer, beer, and MORE beer. We can sell beer on Sundays and Christmas. We NEVER stop selling beer except for between 2 and 6 in the morning. All day long I had to answer the phone to the question "Are you open today? Can you sell beer today?"
At one point, I was answering with, "[Hello], [Store] we are open and sell beer today, how may I help you?," but I stopped when people STILL said "I have a question. Are you open today? Can we buy beer there?"
And then we had the father of all idiots come in.
Idiot: So, you know why your beer is so watered down, right?
Terah: …okay, I’ll bite. Why?
Idiot: Well, you’re on a reservation. And it’s illegal to sell REAL beer to the Indians, so you sell ‘Fire Water’ to them.
I bit my tongue and waited until he left.
HOW MANY FUCKING TIMES DO I HAVE TO TELL PEOPLE?! We are NOT on a reservation! We are NOT ON a Reservation! WE ARE NOT ON A FUCKING RESERVATION AND THERE IS NOT ONE IN THE STATE!
I HATE THAT STATEMENT, I WANT TO PUNCH BABIES AND SET KITTENS ON FIRE WHEN I HEAR IT!
Merry fucking Christmas.
--Terah The Gas Slave