Hello, It's janitorgirl,
After reading stories of managers caving to custys, I felt this was too funny not to send.
I was taking out the trash in customer service when I saw a man (tall, 20's/30's) return a massive assembled desk. Which he said was missing a crucial screw.
The coworker I will call M, processes the return- but then the custy asks for something odd.
"I had to take uber to get there and this is the fault of bullseye AND the manufacturer- so what can you do for compensation?!"
WTF?- M called for the cashier manager (as opposed to store manager) and the cashier manager listened to the story. (He paid $28 for his uber ride.)
Cashier manager-"Do a gift card for $28."
Jaws hit floor. Now grant it, it's a gift card; a promise that he will have to shop at bullseye again, but that was an answer no one expected.
Cashier manager is a sweet person and considering what I see when I yelp search my store- we need the good press- but that answer was so unexpected me and M were dumbfounded.
I told this story to all my family members; ask for a manager at my store -and magic happens.
May all your custys be sane and all your managers be fairygodmothers.