Customer: Can I get a discount on this?
Me: Is there anything wrong with it?
Customer : No, it's just kind of expensive
Me: face palm No, we don't do that.
[If it's not that it's this]
Customer : I get a xx% discount.
Me: For what sir?
Customer: I'm In here all the time. Everyone knows who I am and they all give me discounts. I spend a ton of money in here every day .
Me: Well, sir who is it that authorized you to get discounts? I'll need to check with a manager first.
Customer: Why won't you just give it to me, it's not that big of a deal?
Me: Well, sir it's against policy for me to give discounts just because. Even If I did I'd need a manager to override the register so I could give it to you.
[From here it goes to ways]
A. They give up and say they don't have all day to wait on a manager and either pay for it and say they'll talk to the manager later to fix it or just leave
B. They talk to the manager. The manager says No and the say "I'm not ever coming back here I'm going to [insert competitor name].