I work part time as a gas station attendant at a popular gas station/convenience store in a state that doesn't allow you to pump your own gas. I only ever work the 3rd shift (overnight shift), and I want to preface this story by saying that, in our chain, all of the money is removed from the fuel kiosks at the beginning of 3rd shift, leaving it empty usually until 1st shift (early morning shift) begins. On the sides of each kiosk, in 40pt text, are statements saying that all customers must have exact change, pay by card, or pay inside. Most customers are okay with this or only gripe for a few seconds, but if this were one of those instances, I wouldn't be posting here, would I? To the story!
I had just finished topping off a car when a guy in a blue pickup pulled into the next lane. I'll be Me and he'll be Grump.
Me: Hi! What can I get you?
Grump: (gruffly) $10.00, cash, regular
Me: Sure. Do you have exact change? There's nothing in my till past 11.
I assumed this was acknowledgment and agreement, so I started pumping and went to help another car. When the pump finished, he hands me a $20.
Me: I'm sorry, sir, but as I said, I have no money in my till.
Grump: I don't have anything else!
Me: That's fine. All you have to do is head inside and let a cashier know that you're paying for [his pump #], and you're good to go!
Grump: But I was just in there! I don't want to go back inside!
By this point, we're only 20 minutes into my shift, meaning traffic isn't going to slow enough that I could run inside and get him change (not that I was obligated to, but I do it as a courtesy sometimes) for another hour at least. By this time, another car had pulled up and was waiting for gas. I apologized again and told him that there was no other option.
Grump: (snatching the $20 out of my hand and handing me a $5 and five singles, which he apparently didn't have 30 seconds ago) Here!
He then drove out of the fuel court, parked in the main store lot, and went inside, leaving me shaking my head. My manager later told me that he'd complained about me, but after reviewing the tapes, knew I'd done nothing wrong. What really gets me is that he was too important to pay inside, but his misplaced righteous anger motivated him enough to go inside to complain.