Holy cows! I live with a similar credit card quota haunt bearing down on me at my employer too. But we've got two things to keep up levels on: the dang credit card, which can only be used at our company's three chains of stores with a subtle 28.4% interest; and a added warranty for certain items.
Both of which, we are expected to maintain a high level of approvals. Yet most customers, despite the most beguiling schpeel, don't want the dang things.
And of course the managerial reaction isn't that we're trying our best to con the customers into signing up but that we're simply not asking.
I wish our credit card pin pads had a screen that popped up with the questions so the CUSTOMER could choose yes or no, that way there'd be no doubt that is was the CUSTOMER saying no and not that we were "denying our faithful customers of this remarkable opportunity."
I even came into work once for FOUR days with Laryngigits (we aren't allowed to call off sick or we'll get a mark against us and four marks would have me nearing the chopping block) and they refused to give me an exception to not say all that drivel.
I had so many customers mad at me cause they couldn't understand what "Mrufa *cough* wheese kebif crb?" meant. And of course none applied. (Probably because they didn't want to catch the plague.)