The gift card machine was down at our local Hellbucks when I went in to add some cash on to my reloadable card.
They kinda cringed when they told me it wasn't working and I said it was no biggie and I'd do it later and ordered a hot cocoa...
They gave it to me on the house "cause the system was down."
...I was actually kinda shocked when they said it was gratis...I had my credit-card out and everything.
Being nice sure pays off from time to time...a lot of other custys need to learn that.