Today we are honored to present Sugarveins the grand Retail Balls Award, not for laying a smackdown on someone, but for cleverly and cleanly ending a neverending stream of prank calls! Here's the story!
Every once in a while I'll be stuck back in my Hell-mart electronics department that includes a minimum of three other departments to stock and phone duties. I'll always answer the same way.
"Thank you for calling your local 24 hour (city) Hell-mart! This is the electronic department how can I assist you today?"
And about 75% of the time the very first thing I hear is "Are yas open?"
The other 25% is "Yeah, can you transfer me to the electronic department?"
How hard is it to listen to my greeting that not only answers your question, but tells you which unfortunate soul is loosing precious stocking time to help you find an item we don't even carry in the store? And most calls are from in the store from customers who demand I magically make more cashiers appear. Sorry that management decided that the only cashier who showed up gets to play Tetris with freight in four departments instead of taking your money.
Another pet peeve is prank calls. It's gotten to the point that I have a list of phone numbers for when the noobs forget to block their numbers.
The latest batch came from a teen girl who kept calling for help because she had a penis. Yes. Classy. So I took down her number and when she called back for the tenth time in twenty minutes, I answered it.
"Thank you for calling 24 hour (city) Hell-mart. All calls are recorded and monitored for quality assurance. How can I help you miss, calling from (repeats her number back to her)?"