I worked as a manager at a taco place bout 20 yrs ago, and this incident is still a vivd memory.
Three minutes before we closed, a pregnant woman comes up to our counter, as we were a mall store, and asks for refried beans.
My employee gives her beans, and she waddles off.
She comes back about ten minutes later and demands that we make her a fresh batch of beans, as the ones she got were not fresh.
I explained that it takes about 3-4 hours to make fresh beans and that we were now closed.
To which she commences to scream and holler so loudly, that the entire mall food court stops in it's tracks.
She then throws her rather large orage julius at me hitting me in the face drenching me in foaming OJ.
okay, now I'm pissed. I come out from behind the counter to let this Orca of a woman have it, but just as I get to the front of the counter there stands two of the local's finest, asking why I looked like I was going to commit an act of violence.
The next day I came in for my shift and was told by the General Manager that I am being let go, because I refused to make the new beans for a customer.
I explained my situation, including the part where we were actually closed when she came storming back.
I was told I should have just made them for her.
I asked them if they would have authorized me for overtime, because, you know, three more hours would have been added to my shift AFTER the business was closed for the day.
The General manager looked me in the eye and told me, "We don't pay over time. You know this."