Sent in from Home Improvement Whore in Alabama:
Swear to God, I don't know what gives customers their entitlement complexes, or their idiocy. Maybe they weren't loved enough when they were little. Maybe their mommies were retail slaves and were never home, thus driving them to take out their rage on the slaves of today.
I work at the OTHER massive home improvement store, although I'm a wimpy cashier, rather than a hardcore lumber-loader. ;-) I sling the occasional bag of topsoil or concrete, though. But I had a guy the other day that seriously made me wonder what kind of women he's used to. I was hopping back and forth from our tall ladders to the racks of display lamps to change burned-out bulbs, and I overheard a man saying to one of the managers who was nearby, "Shouldn't you get a boy to do that? That looks dangerous!" For one thing, I'm a lot lighter than a lot of our male employees, and can shimmy among the lights easier than them. And I guess it's ok if a guy falls and busts his head, but not a girl. My manager said that I was perfectly capable of doing my job, which I appreciated. :thumbs up:
I often work returns, which drives me fucknuts on occasion. I despise customers who obviously stole shit and bring it back, but I can't do anything about it without proof, unless the loss prevention manager is actually on top of it and puts their license in the system so it rejects returns without receipts.
A week or so ago, I was working in Lawn and Garden, which also takes returns, and I had a lady ask me about replacing a plant she'd bought a year or so ago that had died. We have a one-year guarantee on our plants, so I told her that yes, we could replace it/refund it if she would bring it back. She gave me this bewildered look and said, "But it's in the ground!" Stupid bitch actually expects us to replace a plant without ever seeing it? Be a good way to stock your garden for free. I ended up explaining to to her like she was a dumb 5 year old, asking her if she would ask to get a new vacuum if hers broke without bringing it back. That made her get it, amazingly.
Then 2 days ago, I had this evil bitch who was bringing back a couple hundred dollars worth of stuff, all on separate receipts. That doesn't matter usually, you can scan all the merch and all the receipts and the system will give the money back in whatever tender you paid with. But this bitch INSISTED I do each receipt separately. I explained how the system works to her, and she snapped, "Well, I just want to do it my way." Uh, do you see a BK sign anywhere, lady? Fine, let's take 20 minutes to do your return which could have taken 5. She returned some sod, and the L&G lady asked me if there was anything wrong with it. Apparently, the same bitch had called a couple days before to get the sod, and expected us to set aside 75 squares of sod for her to pick up eventually. Garden Lady told her if she would pay for it over the phone, of course she would set it aside for her, but that was the only way. Bitch huffed and whined and paid up, then said, "You'd better pick out good ones, or I'll be back." Oh, the terror. If you want good ones, pick 'em out your damn self. I told Garden Lady she should have pissed on the sod before she gave it to her.
You know, this is my first retail job, and I've had it for over a year now. I'll be glad when I'm done with uni and can get a real job with regular hours.
From Spritzy: Compliance Training(noun)
Trivial and absurdly redundant paperwork forced upon all Retail Slaves at regular intervals to both further impede their productivity by wasting time being taught for the third time things that they already know and to remind them how stupid corporate thinks they are.
From Tina: Manager(me)
A last resort customers use to get their way. Making the poor service desk cashiers cry, with the lack of observing retail rules 101.
"Oh, you don't have a receipt or a box, sorry we cant return that, now get the FUCK out my store!!!"
From Triple Fucking M: Goback
A goback is any piece of merchandise that, for whatever reason, ends up at the front end or the return counter, and has to "go back " to it's home location. Example: "Our sale ended yesterday, so at the end of the night we had a lot of gobacks."
MY DEFINITION: Goback is what you wish the Piggy Customers would do.
Example: "I wish these piggy customers would GOBACK under the rocks the came from.
From Freddy: Slammed
Beyond busy - when customers surround us like natives eager to preform a head-shrinking. Being slammed often times happens when we are at the counter by ourselves and almost always occurs at the same time the phone starts to ring - which makes us want to slam our heads into the register.
Example: "Having been slammed all day long, the only thing on my mind when I left the store was to hit the nearest bar and get hammered."
If you've got some retail wordage, send it to us with your definition and example! firstname.lastname@example.org
Depot Demon sent a sampling of the kind of Customer Rejects she has to deal with on a daily basis - lazy-asses dumping wood where it doesn't belong. That's some serious Retail Hell Piggy Custy clean up.