This idea was dreamed up in the bowels of some corporate entity who insanely believes that customers actually WANT to be their own cashier. They tell us that it relieves the workload on a cashier as well! Yeah... right... Now one cashier is responsible for 4 to 8 lines rather than one. Who sees the problem here? Raise your hand... don't be shy... anyone? anyone?
I was in luck! There, right by the door, was a giant display of Coke 12pks. I picked up two and made a beeline for the checkout. There were 20 lanes, but only two cashiers open. No problem... I easily fit into the category of "12 items or less".
Of the six self-serve lines, only two were working. One lane had a man buying a cartload of green vegetables... slowly searching through the multiple screens and trying to figure out if he had muskmellon or honeydew. That looked hopeless, so I thanked the retail gods that I was in the other line.
That is when I noticed the problems that the she-demon ahead of me was having with her checkstand. Along with swearing and slamming of merchandise she kept locking up the machine... or should I say that her demon spawn was doing so.
You see, these devices require you to put your items into the bagging area so they can be weighed... they are not meant to weigh kids. A poor clerk had to keep running over to key in override codes. THEN the coupons came out... and the clerk had to run back over for each one. Meanwhile, veggie man was trying to figure out if he had baby carrots or petite carrots...
Finally, I got to the checkout. I scanned my soft drinks and tendered my sale. In and out of the checkstand in under 30 seconds. In and out of the store... in 30 minutes.
Hopefully Jiffy Lube won't start asking me to change the oil myself and still pay full price.
Peace - JohnnyBob.