This entry was sent from Malmart Peon on the 20th. We've got a bit of backlog of stories going on right now, but Freddy will eventually pull his drunk ass out of snow back get them posted. Thanks for sending your stories. They will eventually get posted. With this late holiday entry Malmart discusses something we are all familiar with: Dumbass Custys and how they
Hello again everyone! The Malmart Peon is reporting in with another story of people who can't seem to grasp reality.
It's another beautiful day at Malmart, and today I ran again into one of the things which cashiers hate, i.e. the Visa/Mastercard gift cards or rebate cards.
It seems like a simple concept, but of course nothing is simple in Retail Hell.
As fellow cashiers probably know, the giftcards act like credit cards with a limit of whatever is on the card. If there is less than the total transaction value and the cashier is not informed the card is declined, just like a credit card.
If the customer knows how much is on the card then the amount charged can be altered, allowing the card to process.
Quite simply, if the customer doesn't know how much is on the card I can't make it go. They made it easy to find out the balance with a phone number AND an email address, but you know most customers can't be bothered to take five minutes out of their INCREDIBLY busy schedule in order to save ten minutes or more when they're in line demanding to know WHY their card isn't working.
Too-Busy-Grandma didn't have time, but she had time to spend at least five minutes trying to make her card work and arguing with me.
The kicker was that after she had attempted to swipe her card after I informed her TWICE that Visa doesn't share its information with Walmart and that her attempts were futile, she informed me that we were all incompetent, as it was a GIFT CARD.
My own roommate, who has heard a billion stories about this very topic came through my line and did the SAME THING!
When these people are confronted with the fact that it acts like a credit card they keep repeating "but it's a gift card."
This is perfect example of a common symptom of customer ignorance: believing that repeating something will make it true.
I can say that I love my job a billion times, but that doesn't change the fact that when I'm at Malmart I have the almost uncontrollable urge to turn my pen into a stabbing device.Anyway, have a happy whatever-holiday-you-
The Malmart Peon