With my first day back from a forced five day holiday, I came in expecting a nice day doing mark downs or at the jewelry counter.
Well boys and girls, that was a dream unworthy of me. Seems they saw fit to put me into Customer Service for returns, despite being only verbally trained. Thanks for being such Winners.Now, I've done returns for the Jewelry counter before, but that is a completely different ball park.
Anyhow, this story does not concern management. It concerns a return on a credit card. I am very thorough. I check every signature. I check the card before I even swipe it for a signature. If there is none, I ask for PHOTO ID, and look at the photo and compare. I don`t swipe it if the person doesn`t look a reasonable amount like their photo. If signatures don`t match, I do the same thing.
I have had people compliment me on such a good job I do. When people complain, I lie and say that I've had my identity stolen because people don`t bother to check and that my credit rating is in the shitter. While I sometimes feel bad for the fib, it makes them shut up and think that I`m an angel.
Well, today a man returns something on a credit card. While I don`t really need to check the signature, I do anyhow, just to make sure I stay in the habit, you know? Anyhow, he scribbles, which looks nothing like the signature on his card.
I ask for some ID in the sweetest voice I have.
He starts to yell at me, about how it's discrimination.
This is the first time I've looked at the customer. I then notice that he is black. Now this may sound racist, but he was the darkest man I've ever seen, he was nearly literally black.I myself am about as white as you can get, practically translucent (insert horrible Twilight vampire jokes here - HarHar).
I don't even start for a moment, turn the receipt and the card so he can see, and look him right in the eye and say, "Do those look the same?"
He looks for a second, "No, but who ever signs the same way twice? You're discriminating because I'm a ******" (I don't feel comfortable even repeating it here in text!).
I took a piece of paper and signed twice, quickly.
It wasn't exact, but it was clearly the same. I pulled out my ID, it was the same. I held out my hand for the ID, looked at the picture, then at him for a moment, giving him a good looking over, and said "Here you go, handsome."
And smiled, thanking him for his time and for being cooperative.I'm not sure why people think that we're racist the moment we ask for ID. It pisses me off, because when I'm asked for ID, I just pull it out. It makes things smoother, but I will ask why. Often it's because things don't look right, or it's company policy.
Thanks for reading.