Last week was custy hell!! At our store when someone wants to purchase age restricted items we are required to get their birthday and not just key one in, if caught doing that you'll be terminated no questions asked (they actually track the birthdays you enter to watch for a pattern.)
So on this particular day this woman, old as dirt I'm sure, she wanted to buy some otc medicine that was age restricted.
She refused to give the cashier her birthday, but the cashier calls me the floor manager over.
When I get there I'm pissed at the custy for this being so petty, 2 years ago we would have refused sale on any age restricted merchandise to everyone unless they had a valid government issued ID.
Now all she has do is tell us her date of birth and not dig out an ID and she puts up this fuss. So I simply tell her that you don't have to give us your date of birth if you don't want, then I take the product and walked away to put it back on the shelf.
About 10 mins later I spot her in another line to purchase that product and I stood there to make sure she sees me watching her check out.
I really hate argumentative custys.
I had another custy argue with the cashier over a coupon item. It was on some bakery bread, the cashier call me, the floor manager again tonight, over to settle dispute.
This particular cashier can dish the attitude back out at the custy like nobodies business, it was obvious the lady had the wrong bread.
As I was walking up, the custy goes "Don't tell me it's wrong I shop here all the time I know,"
The cashier snaps back "I'm sorry I only work here 30 hours a week for the last 2 years I couldn't possibly know what the hell I'm talking about."
The custy was shocked with silence, quickly finished her purchase and left.