Hey, this is Grocery Slave. I'm new to the site and I absolutely love it. I've been working at a grocery store for what feels like ages as a cashier (it will be 2 years in August *stab*) and I have had just about every kind of customer imaginable.
My most recent custy issue however was by far one of my worst. I'm pretty sure she even attempted to get me fired... thankfully my managers, team leaders, and coordinators love me.
Ok, so it was a really busy Friday night when an older man rides up in his electric cart. He swipes his shoppers club card as I'm asking him how he is, and he rolls off immediately saying that she's with him.
I thought it was a little odd, but ok, hasn't been the first time.
So I look up and there's this rather larger sized woman with short wavy brown hair nearly slamming things onto the belt.
I smiled and asked her how she's doing and if she found everything she's looking for.
I got no response. So I start bagging and put a bag of baby wipes behind me. That's when the issues started.
She turned around.Custy: Bag lightly for me. *holds up a bag of sugar* Even this is a little too heavy.
Ok, well I can't change that woman...
Me: Alright, I'll do my best. If there's anything too heavy just tell me and I'll make it lighter for you. *smiles*
She said nothing.
So I'm half way through bagging and she's only NOW starting to put things into the cart and she tried to lift the bag that I first bagged.Custy: (In a whiny voice that you'd hear from a child who was denied candy for dinner) This is too heavy. I just had back surgery and an injury in my neck. It needs to be lighter!
So I turned around and took some items out and re-bagged those items and asked if it was ok for her now.
I am now done most of the cold stuff apart from the things from the Olive Bar which I am now ringing up and placing rubber bands over the lids because they are NOTORIOUS for popping off when she asks me to hand back some cold things.
I look behind me and she's holding a bag with éclairs in them. Now, the container that the éclairs are in is a rather thin plastic container.
So I turn back around and finish bagging the Olive bar items making sure they wont topple over and spill.
This is when Ms. Bitch decided to get pissy with me.
Custy: You know, you shouldn't work here if you're going to be rude!
Excuse me?!?!?! I just saved you from having crushed éclairs and I'm the ONLY cashier that I know of that not only puts a paper clip on the baguettes so that they don't fall out of the bag, as well as rubber bands any container that often opens up and spills shut that I know of and bagged for you.
And I am being rude? Sure, I could of told her why I didn't follow her request right then and there, and I was about to... when I realized that she wouldn't have listened anyways.
I then finished bagging silently with a neutral face, told her the total and asked her if she was paying with debit, credit or cash. I got no response so I looked over. She placed some dollar bills on the side of the register.
When I went to reach for it to count it she PUSHED it towards me. Of course, I couldn't grab all of it in time and some of it fell between the cracks of the register. Meaning I had to lift the register and stand on the bag stand so that I could reach down and grab her precious money from one of the filthiest places in the store... I then counted the money and put it into the register. She was short about $156 so I re-looked to be sure I didn't miss any.
All the while she's tapping her fingers and letting out annoyed sighs.
I just wanted to punch her. After I was sure I didn't miss any I again asked Debit or Credit. Again, she said nothing. Just pushed buttons... and I hit the EFT button.
Handed her the receipt and told her to have a nice night with as much of a smile as I could muster with out having a "I fucking hate you" undertone in my voice.
Sure enough about 15 minutes later my manager called me to his office. He asked me for my side of the story and while I was telling him what happened I burst into tears. I'd had a long day.
I just got back to work after having a pinched nerve in my shoulder that ran all the way down to my palm that forced me to call off work 3 times that week (and I'm a bit of a workaholic), not only that, but my mom had been harassing me all week, I found out that my dad wasn't going to my graduation because apparently me telling him 2 months ago wasn't soon enough for him to get the day off to go to his daughter's High School Graduation..., and it all together was just a horrible week.
Thankfully, he adores me and said, "Hey, look, don't take it personal. She was probably having a bad day. You're one of our best cashiers, and I hate seeing you upset. Would you like to leave early?"
I told him no, and he told me I can take as long of a break as I'd like to get myself calmed down and I can hop back on register.
A week later I saw the woman again walking with another woman and she told the other woman, "we're not going to that one. She's extremely rude! I can't believe she still works here!"
Thankfully, out of the 2 years I've worked there, I've only had 4 people complain about me (all for things I would never say or do... heck, one even claimed I "licked her muffin" once (which is a whole different story)). Most others compliment me, I've even had some give me hugs or high five me or repeatedly come back and wouldn't shop if I wasn't there.