Now, usually my main source of complaints is the custys, and I get on well with most of the staff.
I say MOST of the staff because there is one idiot of a manager.
And lucky me! He's in charge of B+J's.
Alright, quick context to this story - it happened last week, while London was still in the grip of a pretty fierce heatwave. As a result, business was booming. For once, we actually had a decent amount of staff rota-ed for the day. I thought it would be quite easy.
I WAS A FOOL.
I get into the shop and head upstairs to sign in. B+J Manager is there, and so is the other girl scheduled to work. They are engrossed in what sounds like a rather heated conversation. As I approach I find out why.
The other girl, M sees me and fills me in on the situation. Our stock had reached extremely low levels.
This is what they expected us to open with:
Only HALF of our usual flavours, and none of the popular ones such as Mint Choc Chunk, Cookie Dough, Phish Food, etc.
About 30 spoons.
The manager tries to calm us by saying that the suppliers would be coming with more stock - except it could be 5 pm at the latest before they show up. We were facing SIX HOURS without decent stock!...
We did get lucky... sort of. The suppliers showed up at 2.30, meaning we only spent 3 and a half hours with minimal stock. However, we still had no cones.
THEN, the idiot manager walks in and TAKES DOWN all the signs stating that we were out of cones!
Because APPARENTLY it "looks unprofessional!"
No, what looks unprofessional is having to inform almost every customer that they can't have what they just ordered because we're out of stock.
Both myself and the other girls rota-ed put up with this all day, but we informed our manager whenever we could of how many people who had complained of there being no cones.
It was at least 20 before I lost count.
Until next time...