This may be the most irrational thing that I have ever witnessed in my life. I did not take care of this customer but her ridiculous tirade occurred about five feet from where I was so I heard everything that went on.
On a quick side note, I just got my job back last week as I had been at school taking summer classes (I'm somewhat of a masochist apparently) so I had noticed that there had been a few changes. Most notably, one of our flatbreads changed from a triangular shape to a circular shape.
A woman ordered one of these flatbreads that was a triangle and is now a circle. It is the same exact sandwich just in a different shape. When my co-worker hands her the sandwich the woman became irate.
Woman: This is not what I ordered!Coworker: No? Do you happen to have your receipt? Maybe they put down the wrong item. (This happens sometimes.)
Woman: I ordered *flatbread named here*!
Coworker: Then yes, this is your sandwich. Have a nice day!
Woman: NO! This is not it! My sandwich is supposed to be square! THIS IS A CIRCLE!
Coworker: *Slightly baffled* We've never had square flatbreads. Only triangular ones and we recently changed the shape of these particular flatbreads to make them more convenient to eat!
Woman: THIS IS WRONG! The flatbreads on the sign (as in, the menu that lists all of the items that is in the middle of the store) are SQUARES! I WANT A SQUARE! This is FALSE ADVERTISING!!!!!
(It should be pointed out that they're triangular on the menu and while I agree that they should change the sign for continuity purposes, I do believe that it is the same sandwich.)
Coworker: It's the same sandwich, just a different shape. Now it's just more convenient to eat while you drive.
Woman: This is ridiculous. I'm going to call up the franchise and complain!
And so left who may have possibly been the craziest customer I have ever heard in my life. My coworker has a temper and I'm surprised that she didn't act out because this woman was a raging bitch to her.
Another coworker of mine noticed that she was pregnant and said that her hormone cocktail may have contributed to her bitchiness. My boss said she needed to get laid. I just think she's a fucking bitch that needs to never grace me with her presence ever again.
My feet ache and my body hurts in general but I'm glad to be making money again. I'm sure I'll be relaying more stories soon.