I've been averaging 50+ hours a week recently, so understandably, I'm exhausted. I'm only contracted 20 hours as I'm a weekend supervisor (need spending money while at Uni, how else am I going to get drunk enough to forget the customers?), but have been covering weekday supervisor holidays, so I've been spending a lot of time on departments other than my own.
Which has been a mixed blessing as I get away from PB (Patronizing Bitch - a weekday supervisor who seems to think that she is Queen Bee and I am the scum underneath her feet).
So, my tales of recent events at Primevil.
To start with, we have lift areas where we store stock. One on each floor, and the lifts go up to the stockroom. These are only accessible to staff as there is a code keypad to get into them. Except on ground floor where it's broken. Oh, and first floor where they leave it propped open (sensible lot there).
I think first floor may have learnt their lesson however, as a Saturday a couple of weeks saw two of the staff come running out of the lift lobby shrieking.
Examination of CCTV footage showed a middle aged Asian woman wandering into the lift lobby, hiding behind a cage (for stock and cardboard - it was full of cardboard at the time), squatting and taking a dump.
Footage also showed 5 members of staff walk past her, one of whom came out of the lift, pushed the cage towards the wall out of his way, and then carried on. She can be seen scuttling backwards so the cage doesn't squash her, which explains why the mess was a trail across the floor.
We do not have customer toilets (I believe I've covered this in a previous submission), the nearest ones are literally less than a minute away. How can this woman think it is socially acceptable to go into a staff area and do that?
And carry on while there are people walking past? At least we're all laughing about it (but the poor cleaner who had to clean it up, not sure which one it was, but my god do I feel sorry for them).
It has however, shown a rather unpleasant side to some of my colleagues, who, every time an Asian customer asks if we have toilets, wait a few moments and then ask if I want them to follow the customer. Not as a joke, but in genuine assumption that because the customer who did it was Asian, all our Asian customers will be likely to do the same.
Considering we've had English customers scream at us about their children needing the toilet, and then turning to their children and yelling "Take a crap right here! Show that lady who's right!" I think that they are more likely to be repeat and widespread offenders.
I've been supporting the customer service desk a lot recently as well, because it's situated on the 2nd floor, where I've been covering.
Why is it people see 'customer service' and read "easy target for your self-entitled, ignorant and misdirected anger at your own stupidity"?
We had the same woman come in 3 days in a row (obviously hoping I wasn't going to be working) and telling the staff she needed a VAT refund form. This is a service we offer to non-EU tourists. We calculate how much VAT they will be due to have refunded, they get the form stamped by customs, and their refund is processed.
We do not give the refund ourselves, the form MUST be stamped by customs. In order to do this we have to record the customer's passport number. This woman, three days in a row, came in with a photocopy of the photo page of her passport.
The first day I asked the store manager (there are 6 levels in our store, he is top, I am second from bottom therefore I am NOT arguing with him, especially when his decision supports my own instinct as in this case), and he said we do not accept photocopies of passports.
I relay this to customer, who argues that she was allowed to do it the day before. When quizzed on who served her, or what time she was served, she said it was the same time of day, so I turned to my colleagues and asked if they had accepted a photocopied passport.
The next day she went through the same charade with one of the staff, until I came round from the back, recognised her and said "I'm sorry, but as I told you yesterday, the store manager will not allow us to issue a VAT refund form without your passport. We cannot accept photocopies".
She launched into a long story about her passport being locked away in a safe, as if that would make me change my mind. "I'm sorry, but without your actual passport there is nothing I can do. You will have to either bring your passport in, or speak to customs about this when you get to the airport"
Day three I heard her telling my colleague that I had said all she needed to do was bring in a copy of her passport and a business card from the company she was here with and we'd issue the form.
Again I came out from the back (she came in at the same time all 3 days, while I was checking the refund receipts for a till), and told my colleague to serve the queue while I spoke to the woman.
I left the desk and went around the front to speak face to face, and repeated everything I had gone over with her the previous days. I then added "I'm unsure how you misunderstood me, but I will say this once more. We will not, under any circumstances, accept a photocopy of your passport. All the staff are aware of this, it has been repeated to them over the last 2 days, and no one will issue the VAT refund form without your actual passport in their hand. I suggest you the next time you return to request the form, you have your passport available."
She came back less than 30minutes later with her passport.
I wanted to slap her.