This one is probably going to be pretty bad. I'm going to put my own spin on Jason's bipolar rants...because I actually AM bipolar, but also because this situation so calls for it.
This afternoon, I had a nasty run-in with the rudest customer service person I have EVER met in my LIFE. I wouldn't even call this customer service. This guy was just plain verbally abusive!
So I'm leaving my home area to go back to college and I'm using a certain bus service whose logo happens to be a long running grey dog (DON'T EVER TAKE THEIR BUSES, THEY ARE A HORRIBLE COMPANY!) but anyway, and I'm at the terminal in that cesspool of a city located in the very southeastern corner of the state of Pennsylvania (okay...it's Philadelphia...*shudders*).
Now, this is only the second time I've traveled by bus with this company, so I'm nervous and also erring on the cautious side as I don't want to get on the wrong bus, lose my luggage, etc.
A lot of other people are acting just like me, wondering around, looking confused, double and triple checking that they are boarding the correct bus so they don't wind up in Pittsburgh or St. Louis.
When I handed the ticket to the ticket guy, he tells me my bus number, a four-digit number that I immediately forget because I'm fumbling with my luggage and not paying attention.
My bad, I'm usually better about paying attention to shit like that. Anyway, I wander around for a few minutes, looking confused because NONE OF THE BUSES ARE LABELED WITH WHAT CITY THEY'RE GOING TO!!!! I came through gate #9, so I ASSUMED that my bus would be parked in the spot for gate #9. WELL THAT MAKES TOO MUCH SENSE!
The lady I asked just answered, "Go - ask - the ticket - man - right there!" and pointed.
I asked her again and she just repeated this again, all snippity. Okay, so you can't just take two seconds yourself to answer my fucking question. Stop doing drugs before you come to work lady. It's not nice.
So I go up and ask the ticket guy, the same guy I just talked to a minute ago. He turns around and looks at me funny, then just chuckles and shakes his head, then starts shouting at me that I wasn't listening and that I was stupid.
That it was the last bus at the end of the terminal and I didn't know how to listen.
Yes. He said that.
All I said was, "Excuse me, could you tell me again which bus goes to blankety-blank PA, I forgot."
And he started with that shit.
And I said, "Woah, I just forgot my number, sorry."
And that's when I was called stupid.
Okay, here's my bipolar rant. Ready?
FIRST OF ALL, YOU SICK FUCKING PRICK, YOU'RE LIKE 50 YEARS OLD, YOU LOOK LIKE YOU HAVEN'T BRUSHED YOUR TEETH IN A MONTH, AND I BET YOU'RE TEN YEARS BEHIND ON YOUR CHILD SUPPORT PAYMENTS! YOU'RE DISGUSTING AND I HOPE YOU FUCKING DIE! I WAS NICE AND ASKED A SIMPLE QUESTION! THERE WAS NO REASON TO BE SO RUDE, MEAN, AND NASTY TO ME!
Second, if I ever spoke like that to a customer at work, I'd be fired on the spot, no questions asked, and it wouldn't matter if the customer was in the right or the wrong. I don't believe I've ever met a customer in my life who deserved such verbal abuse, and I've encountered some pretty terrible customers.
By the way, it turns out that my bus was in spot #12. Yes, I was supposed to magically guess that gate #9 led to bus #12 with no other signage.
I got to Harrisburg and it was slightly better. Most of the employees spoke like they at least graduated high school. But seriously, this is why we need to extract the few decent people living in Philadelphia, put an electric barbed wire fence around the city, and flip the switch. That place was fucking nasty and if that ticket guy hadn't been a big fat huge black guy, I would have mouthed off to him, but I don't feel like suing this bus company, so I let it go. Besides, he's probably got enough legal problems as it is.
I'm also rather ashamed because I spent the following 30 minutes bawling my eyes out like an abused child. This is exactly the way I used to behave when my co-worker beat up on me (I have previous posts about him, thankfully he is no longer in our company) and I vowed I wouldn't let stupid selfish asshat pricks like him ruin my day, to hell with them, they don't scare me, and then this happened and I feel so mad that I let myself get so bent out of shape over some drug addict who is mad at the world because his own life sucks.
I just needed to rant, I'm sorry, but this has had me in a rage all day long.
PS: If that guy ever showed up at my work as a customer, I'd totally introduce his face to the bottom of my fryer.