I work at a retail store that was poked fun at in a movie with Adam Sandler. I'll just call it B-Cubed.
I have some awful manager stories to share in addition to some nutty custy moments, but I'll post those later.
Anyhow, every month or so we have a different suggested sale item.
In every instance, I have hated it, no matter what the item was. I dislike having random items/credit cards suggested to me and I'd rather not subject my customers to it either.
Unfortunately, my managers and some of my co-workers don't see why I dislike it so much.
Every day, each manager has to do 'cashier evaluations' and every day I work I hope they don't do the evals during my shift, because one of the questions on the eval form is "Did cashier suggest an item for sale to the customer?"
And each time that answer is, "No. Reminded cashier she must suggest a sale item."
I try to adjust my behavior when I see one of my managers hanging around the CS counter more than usual, because I know they're doing the cashier evaluations.
One part I hate about suggested(-ive?) selling is the items I'm expected to offer.
When I was first hired last December, the suggested item was hand moisturizing cream, which isn't hard to sell: everyone's hands are dry in the winter.
But then came ....the cookie dough scoops? Cookie dough scoops work in the same manner as ice cream scoops, only they're smaller and enable their user to make perfectly sized cookies. If you are helping a customer purchase a pillow and a shower curtain, how the hell do you tie a cookie dough scoop in?
Me: "Sir, would you like to buy a cookie dough scooper to go with that bath sponge and electric razor?"
Then came the air deodorizers.
At $14.99 a pop, they were the most expensive suggested selling item I've ever had to offer, plus the price gave pause to a lot of customers.
(Our most successful selling item was the hand moisturizers, partly because their price was just $1.99.)
And now we have to offer Tic-Tacs to our customers without accidentally implying that their breath stinks (although for many custys, it does!).
What's the worst suggested selling item you've had to offer?