Management Hell: Douchebag Maintence Manager Gets Told
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Tale of Two Nightmare Retail Hells

Storytime15 Hey everyone! First time submitter here. You can call me FuckYouForCalling, as I've always wanted to answer the phone like that.

I've worked several jobs in Retail Hell, including movie theater cleaning, cashier, bagger, door to door sales, and now a call center. I have hundreds of crazy custy stories, but I'm going to start out by giving out 1st and 2nd place for the Who Fucking Raised You Awards. Because we all end up wondering way too often if our crustys were raised by wolves to think this shit is acceptable in civilized society.

Second Place is from when I was doing 3rd party door to door sales for a telecomm company. You can imagine how intense things can get when you are actually at the customer's house. Sigh.

RICH BITCH KICKS ME IN THE ASS. LITERALLY:

So I go up to a door for a custy who already has our internet, so I have their name, and knock on the door. His wife answers, a Tiny Asian Lady (TAL), with a Pomeranian in her hand. I do my bullshit intro and ask her how the services are working.

TAL: IT SUCKS! I HATE *COMPANY* RAWRAWRRAWR

ME (way too used to this): Wow okay what's wrong with the internet?

TAL: NOTHING!! I JUST HATE *COMPANY*!! YOU GUYS SUCK AND BLAHBLAHBLAH

Me: Well maybe I can get someone out to check on it if you tell me what's wrong. And maybe I can save you money. What are you doing for TV and phone?

(Yes I will still try to sell. Straight commission pay is a life or death scenario)

TAL: STOP TRYING TO SELL ME STUFF GRRARTGAHS

RHSEPT 232

ME (losing patience): I'm not trying to sell you anything *lies*. I'm trying to help you.

TAL: HOW IS THAT GOING TO HELP?! RAWRRAWR I HATE YOUR INTERNET BLAHBLAH

(She contnues to abuse me verbally for a few minutes while I just stand there like O_o)

ME (finally losing it): ARE YOU GOING TO TELL ME WHAT'S WRONG SO WE WE CAN FIX YOUR FUCKING INTERNET?!

I shouldn't have said fuck, but I wasn't going to take her shit and my boss was awesome. I knew he'd have my back. Crusty didn't like that though.

TAL: *gasp* WHAT DID YOU JUST SAY TO ME?! ROOOOAAAARRRRR

ME: fuck this noise.

So I walk all the way down her gigantic rich bitch front steps, out of her driveway, and am on the SIDEWALK, when I hear her throw her dog inside, slam the door, run down the steps, and next thing I know she KICKS ME IN THE ASS. LITERALLY. KICKS. ME. WTF?!

ME (astounded): did you just..? Did you just fucking KICK ME?! WHAT THE FUCK?! THAT'S ASSAULT! I'M CALLING THE COPS!

TAL: BLAHBLAHROOOAARR *goes inside*

Really? How is that okay?! Yes I came to your door, but you are ALREADY a customer and I hadn't even MENTIONED the word "sell" or anything like it. Plus its YOUR fucking house. If you don't want me to keep pushing you (and I will. I'm a good saleswoman) SHUT YOUR GODDAMN DOOR. Not that hard. Open, close. Open, close. Bitch.

I decide not to call the cops and just keep selling as she didn't hurt me (it was weak and hilarious. I was a bit shaken up though) and I hadn't been doing well in that area. So I kept going, only to be stopped by cops a half a block away. Turns out SHE called the cops on ME. So I got chewed out even though I'm the one who was assaulted. (Cops hated us.) Filled out a statement, but of course never heard back.

First Place is a lot shorter. It's from my current job in Call Center Hell for the competitor of my previous company. Not third party. Great pay. Not great enough for this though.

THE MOST EXPLICIT PHONECALL EVER.

Calljason

ME: Fuck you for calling Pest, my name is blahblahscript how can I help you?

REALLY ANGRY GUY: Hi. I just called to let you know that YOU. ARE A BITCH. YES. YOU ARE A FUCKING BITCH. You work for a FUCKED UP company. You're company is SHIT. You are SHIT for working for the company.

He goes on. We aren't allowed to hang up on crustys so I decide to try ask him what the problem was. Of course he doesn't. He pauses. Then shit gets bad.

RAD: Do you have a wet pussy? I bet you do. I bet you have a nice, warm cunt. I bet you like to get fucked hard in your nasty wet cunt by your company, you stupid cunt. How do you like getting fucked you-"

*CLICK* I hung up. FUCK that. If they find out and want to write me up, go for it. I WILL NOT take that.

SERIOUSLY?! What the fuck is wrong with you?! Committ yourself, asshole. That is not okay on sooo many levels. I still can't believe he thought that was an acceptable way to talk to a stranger. WHAT?!

Some people's kids.

Anyway, sorry that was kind of long. I'll be writing often. Until then, stick it to the man any way you can ;)

--FuckYouForCalling

Comments

Aunty

If they write you up for hanging up on that asshole, raise the biggest stink you can about it. Tell them that they are supporting sexual harassment and you will not allow that. You should have been allowed to hang up the second he cussed. :/

MagicalShrimp

Good. GOD. That is unbelievably disgusting. Hey, if someone calls a call center and says something obscene, can the employee call the police and report them?

FuckYouForCalling

Not at my job. We cant hang up no matter what. It actually DID get brought up during my personal performance meeting. I had mentioned it in a group chat with some people I went through training with (which is when they reminded me I could get in trouble) and my manager heard about it. She said she looked through all of my calls from that day, but "couldnt find it", and then told me since im still fairly new its ok just dont do it again because the policy is very strict and taken seriously. I wouldnt repeat the convo to her for obvious reasons but assured her it was bad. She said she knows the policy is hard to follow and next tome put them on hold and go get her and shell take the call.

My manager is pretty awesome, and thinking about it now theres no way the call could have disappeared or been missed. im now willing to bet she DID find it, agreed with me, then said she couldnt find it to cover my ass. Maybe even erased it. Aww.

Book Baby

Are you allowed to just put your headset down? You could let him go on and on without him even realizing you're not there. What a jerk he is!

Chicajojobe

If you get in trouble for hanging up on that guy, there's the way out. He isn't a customer. He never once mentioned owning any of your products/services (you didn't really go into detail about what your company does). He probably hasn't paid for any products or services from you. He's a prank caller and nothing more.

CiCi

Oh my God. That is REVOLTING. You're not allowed to hang up when someone starts treating you like a porn actress? Fuck that noise. I always thought the best thing about working at call centers would be that one press of a button makes the custy go away. Guess not for you, huh? >.<
Anyway, please keep posting. I laughed several times while reading your post, starting with your name. :)

Skittles

Wow that policy sounds like a potential lawsuit to me. Eventually someone may sue them for telling their employees to put up with many types of harassment.

FuckYouForCalling

Yeah I've read stories on here were other companies let you hang up if they swear or they have 3 chances, etc and I'm jealous. Haha. My company is pretty huge and I guess they think its better cstomer service or something. Its weird bcause they do take REALLY good care of their employees, I don't think they think this kind of verbl abuse happens.

It hasn't been a problem for me any other time though. I'm extremely good at de-escalating pissed of custys and most of them calm down pretty quickly once I assure them I want to be the last one they talk to about the problem. Honestly if I hung up every time someone swore I would have missed out on a few sales. But some people take it too far. This guy was unbelievable.

Our company in "merging" with another company (more like the other company decided to omnomnom on ours) so maybe the policy will change. It'd be nice to just KNOW I could hang up if I wanted to.

And yes ill be posting again! I have tons of stories. Thanks for the support! ^_^

EnglishSlave

Or (since the guy didn't indicate he was a customer of any kind) start regaling him with tales of how your genital warts are getting SOOO big and it's SOOO itchy and all the various ointments and creams you're trying (where they go, how much, sound effects). Also PMS and periods tend to work. After about five mintues if he's still on the phone, inform him (lie) that you've had him on long enough to be traced and the police will be coming to talk to him. I doubt he'll call back (I used to pull this with prank callers to my job which was populated with mostly teenage girls preyed on by old pervs).

FuckYouForCalling

Aww that would be awesome! Alas, every call gets recorded and weekly a team of managers of every level pull random calls and score them.especially with the new company that bought us' managers coming in to listen recently and me being fairly new I couldnt risk it

FormerRetailSlave

Really, there should be some sort of policy that allows you to disconnect their service if you're treated like that.

Beauty Slave

That small Asian lady is a world class bitch, pomeranian and all.

As for the not hanging up part, you should bring it up with your manager. If she can't do anything about it, bring it up to her superior, using this story as a basis. My hubby does the raining and QA for a call center, and he said his company is allowed to hang up on verbally abusive customers. Most of the time they'll give warnings, but they do have the power to hang up.

Eusuchian

Regarding the obno caller: Your employer probably wouldn't stand for you taking personal calls on their time and their phone. Letting on obscene phone call go on and on should be in the same category -- it's tying up the phone with someone who isn't a customer, and they company is paying for it. Before you mentioned your boss being awesome, I was thinking if it happens again you should just call your supervisor over, telling her, "It's for you."

We had a situation a few weeks ago at our bookstore where I picked up the phone and the caller asked to speak to a female associate -- not a particular female, just any female. I thought maybe the caller wanted help finding a book about, let's say a "feminine problem," so I paged a fellow manager (female) to take the call.

Turned out the caller asked pointless questions about the manager's genitalia, then called back several times and asked other women in the store similar questions. Finally one of the women got another call as she noticed a police car right in front of the store, so she took the cordless, hit *69 (sorry, that's the actual number to get a callback number), and gave the phone to the cops.

We didn't get any more calls from that number.

FuckYouForCalling

@Eusuchian thats a good point about the person phonecalls. I think he may have BEEN a customer since he was originally pissed at us. But still. And yeah apparently we have a regular caller who hangs up if their call is answered by a male. He isnt obscene, he just ask them if they know spanish and says he can teach them and talks about random stuff. I havent got a call from him yet lol but even though we have call centers throughout the western us im sure I will. Some people are fucking strange. Im glad the guy calling your bookstore got handled. Thats so creepy O_O

@Beauty Slave yeah I talked to my manager. Like I wrote above she helped me out, but seemed pretty resigned to the fact tjat its policy so be careful. We are a huge company, several states, soon to be entirely national with the merger. A change in policy would have to be done WAY up in the chain im sure. If something like this happens again like I said she will be talking to them and then ill push to do something

carotte

can you lie when you answer the phone? Because that's not just harasment, that's sexual harasment, I would have told him that " sir, I'm a minor, I'm under 18 and you just sexualy harased me. We have your informations, the police is being contacted and will soon be on it's way, enjoy prison"
Make them hang-up...

Durango Deli Slave

Sexual harassment is sexual harassment, in any form. From a co-worker or a customer. That is a lawsuit of a monumental scale.

The guy sounds like he called up to get himself off. (Unfortunately, in one of my lowest retail moments, I worked for a phone sex line). Sounds like he didn't want to pay the $9.99 a minute and found another way to get his rocks off.

bizhub bitch

Uh, I would not care about getting written up, my old pissy 38yo ass would have given him a piece of my mind, and he would have felt like the biggest POS on the planet. That is THE most unacceptable behavior EVER

Psyche

I recall a story of how a female politician dealt with harrassing calls. This woman was one of the first politicians in South Africa to call for apartheid to be abolished. She even visited Nelson Mandela in jail and Mandela later spoke of how her visit was one of the highlights of of his stay there.

Anyway, for obvious reasons this lady got a lot of harrasing calls. She decided to handle it by having a small whistle next to her phone. The moment the creeps would start, she'd blow the whistle. Rarely, this woman later claimed, did she get the same caller.

Caper

I would love to know what that woman thought she'd accomplish by kicking you in the ass.

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