So my boss is one of the owners of the company and I manage all other employees besides her partner and her. Today she decided I should be taking images to post a poll on the company’s Facebook. She didn’t leave me instructions on how she wanted the pictures or anything and then complains I did them wrong I AK for advice and she just says redo them. After an hour of this she finally says Fine! I’ll do them! And grabs everything and stalks off.
Now on to a story from my past:…
Once upon a time I worked for the Cal State University system when I was a freshman there (about 5 years ago). I worked in administration and the cranky parents we got were the worst!!! If you know about HIPPA laws you know I can’t give out any information even to parents without express implicit permission on a signed legal document from said student. Please keep that in mind.
Me: Thank you for calling CSU…, this is Obvious how may I help you?
AP (Angry parent): I want to know how my student is doing.
Me: Certainly. May I get the student ID number?
AP: mumbles off number.
I pull the records in my system.
Me: I’m sorry sir, but your child has not waived the HIPPA law and I am not allowed to give you any information.
AP: Well I want to know!
M: You could try asking your student, or tell them to come up to the admin office and we will be happy to have them fill out the paperwork.
AP: H won’t respond! I’m paying for college I want to know what classes thy are taking! I want their grades! Let me talk to your manager!!!!!!
Rolls eyes at manager who sits next to me. She shakes her head laughing, she doesn’t want him either.
Me: I’m sorry sir, she is not available. Would you like to speak to the Dean of Admissions? She’d be happy to explain to you exactly why I am not going to break the law, and get myself and this entire university sued because your son or daughter do not want you to access their information. Is there anything else I can help you with???
AP: No. oddly no longer screaming at me. He then hangs up.
I looked at my manager at the time and she just busted up handed me a cookie and then told me to go home for the day I was pissed. She even put on my hours I worked a whole shift instead of only a partial! I miss those days sometimes.