A first for me today.
A customer got me so angry and upset I had to spend about 15 minutes in the office in tears to calm down enough to get back on the register.
To start off, I went in to work yesterday and was informed that the store is going to be open until midnight from yesterday until the 23rd, and that as the closing checker I'd be staying until midnight.
Nice way to give advance notice. It will be a nice waste of money however as I rang out maybe 10 people between ten and midnight, and half of that were other employees. The company spent more being open than we made.
Tonight started off the usual, not quite as busy as our typical Saturday but steady. It was just after my lunch break and a woman came up with a 2-liter bottle of cola and a package of medical tape. She was yapping on her phone and digging in her purse trying to find her EBT card. She did manage to find a second to say she was going to use EBT food for the cola and EBT cash for the tape.
I scan both items, give her a total. She spends another 10 minutes digging for her card, finally finds it and starts to hand me the card.
I point out the EFTPOS machine and she gives me a dirty look like "Hello, you expect ME to scan my own EBT card"....so I knew right then she was another over-entitled EBT crusty.
She scans the card backward, says "it don't swipe" and hands it to me.
I turn it the right way and swipe it. She muttered something I didn't understand and I wasn't going to have her repeat it.
When the cash amount comes up, she swipes the card again and gets to the screen to verify the amount. She THEN decides to question the price of the tape.
She seemed to think it was cheaper than it was. Unfortunately our registers are set up that once you have started paying for the transaction, no other changes can be made to it.
I told her this, and at the time she would have to pay that amount then get a refund from the manager afterward. This set her off with a litany of yelling and complaining, accusing me of being a "racist white bitch" and accusing me of purposefully overcharging her because she's black.
I didn't even give her a chance to continue before I flat out told her I would be calling the manager to void the transaction and she can go elsewhere to make her purchase because I was not going to stand for her abuse.
The manager voided the transaction and want back to what she was doing and I started ringing up the next customer in line. Entitled EBT stood there yelling and saying I had no business being in customer service because I was the rudest person she ever known (believe me, she hasn't seen my rudest).
I looked at her and said "I'm not dealing with you anymore", called the manager back and walked away.
The manager later told me that the woman threatened to call corporate saying I called her a "Lazy black bitch", but manager said if she did, my co-workers from tonight would back me up since I didn't do anything like that.
What I wish I could have said..."The next time you come in that door, if I'm standing here, you better just turn around and walk back out because I will not wait on you."
One of my coworkers tonight offered to be the midnight closer tonight so I could leave at the usual time, but that didn't happen...because the floor person (who left at 10:30) didn't do her facing and I got stuck with it, by the time I finished it was 11:45.
Might as well stay until midnight.
--Drug Store Diva