From Cell-Circuit Chick:
I've had to change my screen name to make myself just a touch more unidentifiable, following another blogger getting found out and fired for writing about work.
On top of that, I learned all facebook contacts can't be trusted either, as a coworker of mine had a facebook friend forward her facebook statuses (which were still quite vague) to our DM! Store manager denied knowing anything to the DM, claiming to have absolutely no idea who it was and therefore couldn't punish anyone - but if our manager wasn't so awesome, there could have been trouble.
Now, on to my wrap up of the most memorable customers for the passed few weeks. These can also serve as general complaints, as I get these types of customers a lot - but these are just specific incidents.
I had a woman and her family come in one night I was working. She informs me that she was just at an electronics store that just deals our phones, and something happened with the system down there when she was upgrading, so the store and our client care line told her to come up to us (a corporate location) and we'll just give her a phone. No, no, no.
I inform her that I can *not* do that and I'm sorry client care told her that (I won't call her out for lying on that, as client care does lie quite a bit ..) but I will check her acc. I find out they cancelled her upgrade from the electronic store so it's like it never happened and so when she came up to us, I just would have to re do the upgrade and she pays the fees, etc.
Here's where it goes wrong. Down at the dealer, they were offering the phone for $50 - as a dealer, they have the luxury of changing prices. At our store which is a corporate location, the phone was $89. She loses it when I tell her this, demanding the phone for $50. I tell her it's not possible, we don't price match. She starts going on, threatening to cancel her other phones, and then becomes even more pissed when I still won't budge at her threats. She also informs me that she doesn't want to pay this fee and that fee as well.
I tell her she has no choice but to pay all of these fees and if she doesn't, then she isn't getting the phone. Once she realized she wasn't going to get her way, she left the store in a huff. Sorry, we're not going to pay for some dealers mistakes, especially when they have *nothing* to do with us.
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My second one I'll try to keep short as I think I went a bit over with the last one. Custys who don't understand that you need ID to sign a contract !
I have had multiple customers try and give me health cards, student ID, etc. thinking this was valid government photo ID. No ! A valid government ID will say the province name on it, have your photo, a master number, and will specify whether it's an ID or a drivers license.
And they don't understand that I need the physical card. A couple became irate at me last week because I wouldn't allow them to open a contract without the proper ID. They tried to give me a master number from the ID without the physical card and the SIN without the card for that as well. Yeah, uh no.
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Last but not least - if you remember a few months back, I wrote about a crazy custy who flipped out and then we had banned from the mall. A couple of weeks ago he tried to come in to our store and my coworker told him that he wasn't welcome here and he was going to call security if he didn't leave, now. I can't believe this guy had the gall to try and come back !
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