Custy Rejects: Chai Tea vs. Beer
Store's Idea of Health and Beauty

Retail Hell Memories: Annoying Manager Calls Repeatedly During a Rush and Gets Told In a Surprising Way

BookstoreslaveOkay, so I have a memory from the Bookstore Slave's D-GAS scrub store where we had no managers.

Now when I say we had no managers, that means there were no managers in the store, and none gave any damns to help us out from other stores. Not that managers wouldn't harangue us constantly; because they wouldn't help us, but they chewed on our asses till WE helped THEM.

Get this. It's 10 am. The store's been open for all of an hour. A sale has spurred customers to come in our rinky-dink-out-of-the-way store and we have a line 5-7 deep, all waiting patiently for the one poor cashier --me-- to ring them up. I am the only one in the store at this point, which normally isn't a problem because most people don't shop at this hour in this boondocks part of the mall. And I get a call. From a manager... at our sister over an hour's drive away.

I answer the phone even though I've got someone in front of me. The manager wants me to go find a particular scrub shirt that she wants for her own personal shopping. Why she was calling me on store time for personal shopping I have no idea. I tell her that I have a line 7 people deep and can she call me back in like 10 minutes?

10 minutes. We usually know how much time that encompasses.

She says yes and I ring up the lady in line in front of me. She JUST finishes her transaction a whopping 30 seconds when the phone rings again. I again answer, and again it's the same manager demanding that I drop everything to go find this shirt.

OCTOCAROL 351Me: I still have a line. You only gave me 30 seconds. I need 10 minutes. I can't look now.

I hang up and help the next two ladies, 2 minutes pass. The phone rings again. I still have a line of 4 people and another three have wandered in from parts unknown. I grit my teeth and answer. Same manager. Same shirt.

Me: I still have a line. I said 10 minutes. I MEANT 10 minutes.

Manager: Why can't another employee look this up?!

Me: Because I'm the only one here!

 So I hang up.

If you guessed the phone rang AGAIN a minute later, pat yourself on the back.

By now the whole line knows that this is going to be one of those days and groans audibly and I, Bookstore Slave, slipped up. I take one look at the number calling and yell out "GOD DAMMIT!" before the whole store.

The retail gods were smiling on me this day, because one of the customers at the end of the line takes pity on me and storms over.

AwesomecustysBlessed Guest: Is this the same number that's called four times in the last 5 minutes?

Me: Yes. I'm sorry about the delay--

Blessed Guest: Gimme that thing.

BG answered the phone and barks out: This is a customer in the store! We have a big line and you're slowing us down! Every time you call, this poor cashier has to stop what she's doing to answer it. There is NO ONE to help you find a shirt! Call back later or come over yourself and look for the damn thing! If you call again in the next ten minutes, I will be calling whoever the hell it takes to get you written up!

She slams the phone down to applause from the audience and grateful tears from me. Then another miracle happens. She goes to the back of the line and waits her turn. When I'm done with her and the crowd has dispersed she continues to hang around, keeping an eye on her watch. She's actually TIMING it. When 15 minutes pass and no further phone calls occur, she smiles at me, wishes me a less stressful rest of the day and leaves.

The manager never did call back to get help with the shirt she wanted, and if she came in person, it wasn't on my shift.

May all your customers be nice,

--Bookstore Slave



Man, if I was the associate and I was experiencing that sort of harrassment, I'd be like "this is harrassment, you're hurting my ability to do my job thus causing problems for business. Leave me alone or I'll report you to corporate".

... Kudos to you for having that sort of patience, and that customer deserves a beer! :)


It's nice to see the good customers, sometimes. Almost wish she had had an excuse to call higher-ups after that--I don't know what that manager was thinking.

The Last Archimedean

Thank Zeus for your customer. She said what you wanted to but couldn't.

CO Slave

What a fantastic customer, she must have worked in retail herself at some stage! But how did she know she was from another store and not another annoying customer? But honestly I hate the phones, seriously, just come into the store and look for yourself! Or when they call for prices - look at our website! If I don't answer after 10 rings, take the hint that I'm busy and call back later!

NC Tony

Can we clone that customer? Have her sit in on corporate/manager meetings?

Queer Geek

Props the customer who told off the manager.

Fortune Cookie

Hooray for awesome custys :)


I second the cloning; I'll put in an order for 1,000!


Hah-hah! That story made my day! Nothing like a good bitchslap!

Su Chan

Awesome customer is awesome!


Holy shitballs, Batman...when we get this cloning thing going, I want a miniature version to keep in my purse!!


I want to meet her and I want a mini one also. She would be my new best friend to go shopping with.

"I know I'm not supposed to pet your dog, but-" *reaches for my Service Dog*


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