I'm not nearly as steamed as the last time I posted.
Now, I'm just tired.
I worked yesterday for 8 hours and today for 7 - I can almost hear some of you laughing at me; I know that's not a heavy load. I attend classes when I'm not working, so it's just a bit more than I'm used to.
Yesterday, I had a customer completely trash my goals in life.
I know I shouldn't have even let it come up in conversation, but sometimes I can't help myself.
I try to be friendly and I talk and sometimes it slips out.
Here's how it went down:
Custy: "You guys are finally playing some decent music! Can you hear it?"
Banja: "Not really..."
Custy: "It's [group]. Listen real hard!"
Banja: "Oh, I don't recognize them."
Custy: "You don't?! What the hell are *you* listening to?"
Banja: [Completely without thinking] "Most of the things I listen to aren't from this country..."
Banja: [On a stupid roll tonight] "Mostly video game soundtracks and J-Pop..."
Custy: "What the hell is J-Pop?"
Banja: "Japanese pop."
Custy: "Why the hell do you listen to that?!"
Banja: "Because I want to live there and teach English someday."
The custy proceeded to go on a rant about how it's an awful place to live and they hate Americans, and how I'm going to get stabbed by needles over there (wtf?!), and rawr rawr rawr I stopped listening and just finished his order.
I shouldn't have been surprised. Most customers who find out (I told you, I try to talk to everybody and it comes up) are very friendly and think it's an awesome goal. But this customer reminded me that for every person who thinks it's great, there are twice as many who think I'm a horrible person for wanting to leave America. So that left me quite down for the rest of my night.
I privately spoke with a head cashier and she gave me permission to leave register if he comes in again, as long as we aren't too busy. Right after that conversation, though, he reappeared and went on this rant about the new season of Dexter and how it's great and blar blar blar. We have no clue why he came back in. One of my coworkers thinks there's something mentally not right with him, but I just wish he wouldn't go to my register...he kept cursing at me and it actually made me a bit uncomfortable. As I have a bit of a sailor's mouth, that's impressive.
The second big issue I had this weekend was with COUPONS.
I work at an outlet store, which means that we often sell slightly damaged goods at a lower price. We accept a few coupons, though we have rules on them. Namely, that you cannot use more than three on any item. This rule works like this: Three coupons per item per person per day. This means you can't exit and re-enter our store and use your other coupons. Simple, right?
The problem with foolproof rules is that you always have the fool to prove them useless.
We sell these microwaveable chicken nuggets (nasty pieces of shit) for 99 cents, and some of them have coupons on them that are good for an immediate 55 cents off. I had a customer who wanted to use a bunch of them yesterday, but one of the head cashiers explained why we couldn't accept them all. There was the obligatory custy grumbling, but she left without much fuss (dumping it on my register to make me put it away does count as a 'minor fuss'), and I knew how to handle the problem if it came up again. I just wasn't expecting to deal with it so soon.
Today, a family of crustys was going through the line of one of the new girls. She hasn't been there long, so I try to keep an eye on her and she feels comfortable asking me questions. I saw the man of the family with about nine of these microwaveable nugget packs, and saw that he was pulling a bunch of the coupons off. I know that the new girl doesn't know our policies yet, so I spoke up politely. Maybe it was being nosy, but I wanted to help her.
Banja: "Sir, just so you know, we can only accept three of these coupons at a time."
Banja: "I'm sorry, sir, there is a rule that states "three coupons per item per customer per day"."
Crusty: *grumbles something*
Banja: "I'm sorry?" (I admit. My voice got a fraction less friendly. I don't appreciate you talking crap when I'm standing right there.)
The man sent his son to another line with the nuggets, and I went to the head cashier's office and quietly informed her of what the customer was doing. She thought for a moment and told me to leave it go for now, but if he did it again to let her know.
Not five minutes later, the jackass sent his wife to a different register. So, I knocked on the door once more and told her what was going on. She came out, asked me who the person was, and pretended to be busy bagging for the cashier, but as soon as the crusty's wife approached she informed her that we could not accept their coupons due to the abuse of the rules.
I'm a terrible person, but it made me feel all fuzzy inside to watch them leave knowing they couldn't rip us off like that.
Seriously, guys, the nuggets are 99 freaking cents. It's not like they'll break your wallet.
But now, after much grumbling, some good news! The head cashier who's always rude to me for no reason is leaving Saturday, which means her position is opening! Though my hopes aren't high, I left a note for my manager saying that I am interested if the position is available. Maybe I'll get it!
Sorry for talking your ears off, but thank you for letting me rant!