CSRawr here. I'm about ready to choke a bitch. I have two coworkers who work day shift (I work graveyard, generally showing up 10-13 minutes prior to the start of my shift so I can get stuff going and be ready at midnight), and I'm there for an hour into their shift. One, let's call her MamaToBe, is super awesome about showing up long enough before her shift start to get her systems pulled up and ready to go. The other one, let's call him Lackadaisical Derp, tends to show up 1-3 minutes before his shift starts. Now, this wouldn't be so bad if he didn't take almost ten minutes to pull up his systems and get signed into the phone system.
Most nights/mornings, we have two supervisors for the work-at-home agents. I'm one of them, the other one is a sweetheart of a lady who only works four nights a week compared to my five (hereafter referred to as Awesome Granny). We start getting hammered around 6:30 AM to 7 AM with customers calling the WAH agents, and they start asking questions more and more then, regardless of supervisor numbers. Once we start getting hammered, we need all hands on deck to monitor the chatrooms and the phone lines.
So, like a good little RHUer, I've started documenting when Lackadaisical Derp shows up and when he is available on the phones. What really dug his grave is that I talked to him earlier today over IM, after I had gotten home from running errands after work, as I had meant to talk to him after I clocked out, in private, but he was on a call.
Convo goes like this:
Lackadaisical Derp: Was there something you wanted to say to me before you left?
CSRawr: Yeah. Try to get to work sooner than one or two minutes before your shift starts.
Lackadaisical Derp: Why do you say that?
CSRawr: Because it takes a few minutes to get everything pulled up, and it's not fair to MamaToBe or Awesome Granny or myself if we're the only ones covering things, and because we're all expected to be ready to go at the start of our shift.
Lackadaisical Derp: Honestly I'm expected to get on at 7 so I'm going to do that
Lackadaisical Derp: Today it took me longer than that to get on upc because the system was insanely slow
(Note, UPC is our phone system. It's slow for ALL Of us.)
Lackadaisical Derp: But on most days when I would come in after (former coworker who went to Basic Training for the Marines) and MamaToBe, I would still get on upc before either of them
Lackadaisical Derp: But I told the people I was sitting with that I couldnt get on because of the system
CSRawr: Lackadaisical Derp, I've been keeping track of times.
Lackadaisical Derp: I also didn't have a spot because we were full
Lackadaisical Derp: I dont care if you keep track of times honestly
Lackadaisical Derp: I come in when I'm required to
Lackadaisical Derp: I've never been late
CSRawr: I'm going to give you some advice I got years ago. If you show up early, you're on time, but if you show up on time, you're late.
Lackadaisical Derp: And that doesnt mean much to me
Lackadaisical Derp: I'm going to be punctual and arrive exactly on time
Lackadaisical Derp: As I always have
Lackadaisical Derp: The call flow isnt even at bad early in the morning
CSRawr: I've said my piece and that's that.
Lackadaisical Derp: peace*
Lackadaisical Derp: If I'm consistantly coming in after my shift starts then there is a problem
Lackadaisical Derp: But I usually always arrive 1-3 minutes before it starts
Lackadaisical Derp: If you have any issue go to a supervisor but I'm always here on time and punctual is important to me
Lackadaisical Derp: So I prefer arriving right on time
CSRawr: Maybe I will go to a supervisor.
Lackadaisical Derp: I encourage you to
So, RHU, I have documentation of the times. I've basically been told to go ahead and talk to a supervisor by Lacidasical Derp. Think I should document a couple more days and then take it to the supervisor? Or should I just go ahead and do it right away like I initially planned?